Rated 4,0 out of 5 by 186
Rated 5,0 out of 5,0 AMAZING-HAZEL
I can not speak highly enough of Hazel the breakfast lady at this hotel. She goes out of her way to make sure everyone having breakfast has everything they need.
We staid two nights here, a Friday and a Saturday in October. The Saturday morning was extremely busy with crowds of people wanting tables for breakfast. She satisfied everyone in a most professional and polite way, clearing tables, fetching items, speaking to people with very little English, finding owners of lost coats and toys etc. She always has a smile for everyone.
Reception staff/ bar were also very polite and helpful.
We enjoyed our stay in a very comfortable room and will definitely return.
16 de octubre de 2014
Rated 5,0 out of 5,0 by Grazzap Wansworth Weekend
Expected standards maintained as known previously with IHG from Crown Plaza level to Hi Express
14 de octubre de 2014
Rated 5,0 out of 5,0 by Tinalipgloss It was a grand time had by all
I found the staff at the hotel wonderful. They were friendly, attentive, professional and helpful. Especially Alister, David, Pablo and Greg.
Hazel, the Breakfast Lady, was joyous and bubbly every morning. Welcoming any chance to chat for a few minutes about the sites I was seeing. The breakfast meat selection could have used a bit more variety, but overall it was adequate.
I would have liked for the housekeeping staff to not change out my towels every time they cleaned. There is a sign on the wall about leaving towels on the rod if to be used again, but they gave us new ones each time. I like to conserve whenever possible.
Having the train just around the corner made traveling in and out of central London a breeze. And having so many restaurants, pubs and convenient stores close by made it a great place to stay.
9 de octubre de 2014