Rated 4,7 out of 5 by 303
Rated 5,0 out of 5,0 by GKSDP Above and beyond
We recently stayed at the Holiday Inn Express in Watertown before completing the last leg of our vacation. Unfortunately, our car wouldn't start in the morning. The front desk staff allowed us an extra hour in our room past the scheduled check-out time so that we could have a place to stay while the car was repaired. So beyond the usual excellent breakfast, clean room, and great service, we felt this was above and beyond what was expected. Thank you for making a difficult situation a little easier to manage. We will certainly visit again!
24 de agosto de 2014
Rated 1,0 out of 5,0 by hoon123 problems
the staff were excellent but the room was bad ! we assumed a holiday inn to be a step above other hotels we stay at in watertown ! we go there at least 6 times a year
23 de agosto de 2014
Rated 1,0 out of 5,0 by petep2112 Extended Stay
When I checked in for a 3 week stay I informed the front desk that I'd be on a later than normal schedule. I'd be departing each morning around 10 am and getting in around 4 am. I specifically asked if this would affect any expected housekeeping efforts and was told no. The room was serviced only 9 times during my stay. The last thing I want to do at 4 am after an 18 hour work day is go down to the front desk and complain. I did it a couple times and was told it would get "fixed" by someone who seemed more annoyed than I was by requesting such a thing at 4 am.
I like to drink coffee in my room before I leave in the morning. Could only do that for 6 of the mornings I was there because the other mornings no coffee filter bags were provided by housekeeping.
My keycards stopped working on 3 separate occasions. No, my '"gadgets" didn't effect them. I have no gadgets. My phone stays in my truck so I can get a few hours sleep. My keycards were never near it.
The couple mornings I was able to enjoy the breakfast were met with a fully packed room and little choices. Good thing several fast food places are just a few blocks away.
I travel a lot and stay exclusively at IHG facilities. I wouldn't say this is the worst HIX I've stayed at--only the second worst. The worst was in large city on the west coast. It lost its franchise just a few months after I left a similar review for it.
21 de agosto de 2014