Rated 4.3 out of 5 by 220
Rated 5.0 out of 5.0 by Mom500 Convenient Location to UCLA
The hotel staff were friendly and helpful. I did not like the fact that you had to pay additional for parking...but that is LA. The room was stuffy. Overall, I had a good experience at this hotel. Not as nice as other Holiday Inn Express Hotels, but the staff made up for it.
July 29, 2015
Rated 5.0 out of 5.0 by Doc Z Fantastic Service Allaround
As always the staff at HIE provide the best service of any hotel I have stayed. They always greet guests with outmost respect and dignity. My kudos to the management team at the Santa Monica HIE especially Jaime Alvarado and Sean (Shawn, sorry if I miss-spelled).
July 22, 2015
Rated 5.0 out of 5.0 by ka27 Excellent Staff
Front staff were knowledgeable regarding the best way to get around LA.
July 19, 2015