Rated 3.9 out of 5 by 139
Rated 5.0 out of 5.0 by Picky Eunice relaxing
great beds, variety of pillows, friendly staff, clean, updated rooms
May 20, 2015
Rated 5.0 out of 5.0 by Dirk D Great stay
Really nice hotel with a great staff. Easy access.
May 12, 2015
Rated 3.0 out of 5.0 by SCST Concert
The noise level was unpleasant and the staff did not seem to care that we were not satisfied.
May 7, 2015
Rated 5.0 out of 5.0 by jspche great service
great service...clean hotel ....just wish pricing was a little better...2 other holiday inn express hotels in area have cheaper rates......they were just full when we stayed
May 7, 2015
Rated 2.0 out of 5.0 by kandm2 My experience
Reservations cancelled without notification. Mattress was hard and uncomfortable. Noise level was loud due
to 3 bus loads of teenagers staying in the hotel. Snack
bar was not restocked after all of the teenagers got what they wanted.
May 5, 2015
Rated 5.0 out of 5.0 by mary elen Excellent Staff
Professional setting and comfortable place to stay
May 4, 2015
Rated 3.0 out of 5.0 by Kimygreene Nice room, but customer service needs improvement.
The staff does not follow through or go above and beyond for their guests. The room was nice and clean. The hot tub was broken, the room fridge was broken, and they wouldn't give me a rollaway bed after making me change rooms from a Double to a King suite. Although it was a nice upgrade with a jacuzzi, it wasn't what fit my needs. Plus I had to move rooms alone with 2 kids.
April 30, 2015
Rated 4.0 out of 5.0 by deberjean55 Great service
Nice, comfortable rooms for a quick overnight when experiencing a late arrival into Lubbock. Quick and easy reservation.
April 28, 2015