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If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your Priority Club® Rewards account profile.
If you do not have an email address in your profile, please contact your local Service Center  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/priorityclub/email.
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Contact Us

You may experience a wait at this time due to high call volume.

Serving the best interest of our members is the goal of our Priority Club® Service Centres.

To reach us with any questions or issues, simply call, email, or fax the contact points below.

We are available 24 hours a day, 7 days a week unless otherwise indicated.

United States and Canada

  • Telephone: 1-888-211-9874 (toll-free)
  • Platinum Elite Number: 1-800-421-5162[conditional]
  • Fax: 1-800-725-8232 (toll-free)
  • Email: PriorityClub@ichotelsgroup.com
  • TDD: 1-800-334-5194 (toll-free)

Europe, Middle East and Africa

  • Telephone:

    • UK: 0871 226 1111 Calls cost 10p per minute.Standard network rates apply.call from mobiles will be higher
    • Middle east: +971 4 429 0 530 (toll charges apply)
    • All Other Countries: +44 871 226 1111 (International calling rates apply)
  • Platinum Elite number: 00 800 2222 4142 (toll free from most European countries) [conditional]
  • Fax: +44 (0) 871 607 2582 (toll charges apply)
  • Email: PriorityClubEMEA@ihg.com

Asia/Pacific

  • Telephone:

    • Australia: 02 9935 8362 (toll charges apply)
    • China and Hong Kong: (for services in Mandarin & Cantonese): +86(0) 20 3419 8282

      (toll charges apply)

    • Hours of Operation: Mon - Fri 8:00am - 5:00pm CST
    • Japan: 03 5767 9325 (toll charges apply)
    • Platinum Elite Number for Japan: 0 120 566-955 (toll-free)
    • Hours of Operation: Mon-Fri 9:00am-6:00pm JST
    • Korea: +63 2 857 8778 (toll charges apply)
    • Platinum Elite Number for Korea: 00798 817 1077 (toll-free)
    • Hours of Operation: Mon-Fri 9:00am-6:00pm KST
    • All Other Countries: +63 2 857 8788 (toll charges apply)
  • Fax : +63 2 857 8787 (toll charges apply)
  • Email: PriorityClubAPAC@ihg.com

Mexico

  • Telephone: 001-800-272-9273 (toll-free)
  • Fax: 001-800-725-8232 (toll-free)
  • Email: PriorityClub@ihg.com

Central and South America

  • Telephone:

    • English: 801-975-3063 (toll charges apply)
    • Spanish: 801-975-3013 (toll charges apply)
  • Fax: 801-974-3086 (toll charges apply)
  • Email: PriorityClub@ihg.com

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