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Rated 4.1 out of 5 by 174 reviewers.
Rated 4.0 out of 5.0 by Vacaciones en Acapulco Todo bien excepto que la chapa de la puerta se descompuso y por ello tampoco nos hicieron el aseo con oportunidad. Por ultimo, cuando ya nos íbamos a la salida y al recoger nuestro equipaje con el botones, queríamos acomodar nuestras cosas antes de partir. El personal de la puerta era muy insistente en que querían poner el equipaje en el carrito, y les comentamos una y otra vez que estábamos acomodando nuestras cosas. Parece que no tienen comunicación entre ellos y no se si se trate de medidas de seguridad, de imagen o de atención al cliente pero la verdad fue muy molesto tener que repetir una y otra vez lo mismo. Solo les recomiendo que tengan mas comunicación y que no sean tan insistentes en un tema que ya se les explicó. Gracias. July 30, 2015
Rated 4.0 out of 5.0 by Buen hotel Pero la limpieza en el baño de la habitacion, en especifico la regadera es deficiente, tiene mucho hongo entre las piezas de marmol; al igaul que la alberca me encontre con que tenia mucho hongo July 29, 2015
Rated 3.0 out of 5.0 by Great in past, only ok this time... Stayed there twice before and really liked it. This third time many little things were not well done, and one big thing (a non-working elevator) meant long waits for the other two elevators, and when it arrived it was invariably crowded, hot and stuffy. The elevator was finally restored on our 4th day. The little things were the safe in one of our two rooms didn't work, the refrigerator in the other one was out, the exercise room had no water, or a non-working tv, they didn't get my reservation by internet (but honored it). The staff fixed everything quickly and with a smile (except the elevator), but somehow too many little things added up to an acceptable stay, not a good one. July 29, 2015
Rated 5.0 out of 5.0 by El buen trato del personal Me quedé muy impresonado con el personal atento del hotel. La camarista en el sexto piso era atenta, simpática y eficaz. Oliver en recepción nos ayudó mucho con muy buen trato. Es raro encontrar en recepción de cualquier hotel una persona tan atenta como Oliver. Denle aumento de salario!!! July 28, 2015
Rated 4.0 out of 5.0 by Holiday Inn Acapulco El hotel excelente, desgraciadamente durante mi estancia se encontraba en remodelación las áreas de consumo, lo que afecto un poco la calidad de alimentos y bebidas, pero todo lo demás excelente July 27, 2015
Rated 5.0 out of 5.0 by ELEVADORES TODO EXCELENTE, CON EXCEPCIÓN DEL AIRE EN LOS ELEVADORES, NO HAY, FALTA EL AIRE DENTRO DE LOS ELEVADORES, DE AHI EN FUERA TODO EXCELENTE, ME GUSTA LA CADENA DE HOLIDAY INN, EN CANCUN ESTÁ BUENÍSIMO, 100% RECOMENDABLE. July 27, 2015
Rated 4.0 out of 5.0 by Atención del personal excelente Principalmente me llamó la atención el vigilante que estuvo en el área de albercas los días que estuvimos siempre atento y con una sonrisa, para informarnos sobre el estado y peligros en la playa, así como recibir nuestras toallas cuando la encargada no se encontraba July 20, 2015
Rated 3.0 out of 5.0 by Caos Total Durante mi estancia el hotel se encontraba lleno casi en su totalidad, el servicio de ascensores fue deplorable, teniendo que esperar hasta 15 minutos para poder tomarlo, en algunas ocasiones fue necesario el uso de las escaleras desde el 6 o. piso. No existió ningún respeto por la tranquilidad y descanso, desconozco cuantos grupos de jóvenes había en el Hotel pero toda la noche se escuchaban risas en los pasillos, personas gritando. July 20, 2015
  • 2015-08-03T11:21:40.526-05:00
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Do you charge a resort fee?

7 months ago
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This hotel does not charge a resort fee.
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Do you offer adjoining rooms?

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Yes, this hotel does offer connecting rooms. However, they are unable to guarantee those requests until the day of arrival.
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Do you offer free breakfast?

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This hotel does not offer complimentary breakfast. However, they do offer a variety of packages to book for your stay that include breakfast.
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Answer: 
This hotel does not offer an all-inclusive option.
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When were you last renovated?

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This hotel was last renovated in 2011.
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  • 2015-08-03T11:04:54.904-05:00
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  • 2015-08-03T11:04:54.908-05:00
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