Rated 3.0 out of 5 by 21
Rated 3.0 out of 5.0 by Omat6 reception
Bad Deal from reception I arrived at 10 and 30 and reception man
very bad man
His name Kanan
August 24, 2014
Rated 4.0 out of 5.0 Great hotel, poor treatment by a staff
The hotel is great. However, I was badly treated by the staff upon check out. I had to check in again for a different room. I was also treated badly by the same staff.
I was wrongly charged on my Visa card the first time. The final bill included extra cost that I am not aware of and didn't sign on.
When informed the staff, he wasn't cooperative. I had to call the manager who handled the issue.
Special thanks to Mr Jasim
August 17, 2014
Rated 3.0 out of 5.0 by Saud54 Hotel Reception Staff
The hotel reception staff should understand that they work for a resort which has very good reputation and should be maintained.
What I observed in my last stay that when more than one customer are at the front desk, the reception staff should be smart enough to reconize and know who is next in the que to be served or helped, NOT to leave it to their instinct.
They even handed a copy of the reciept without an envelope!, I thought that was unprofessional.
June 29, 2014
Rated 5.0 out of 5.0 by ehabb3 excellent
It is wonderful, it deserves money, I recommend this place to spend sometime
June 20, 2014
Rated 3.0 out of 5.0 by mido1411 Comfortable bed
* reception staff was not friendly
* Dinner buffet was the remaining from the lunch buffet !!!!!!!!!!!!!!!!!
June 10, 2014
Rated 1.0 out of 5.0 by Unhappy Guest2 Not an IHG hotel
Staffs do not know about IHG membership, platinum elite or ambassador. There is no upgrade, no excuse, no welcome, no nothing. Just like a regular guest. I could hardly get a "late" check out up to 2pm. Location is perfect, but mind is not. First time I felt like this in an IHG hotel. Other times, usually staffs know about IHG membership and welcome me. I think I will visit again, although not satisfied. If you visit, do not expect anything, otherwise disappointment guaranteed.
June 9, 2014
Rated 2.0 out of 5.0 by Magued Experience at Holiday Inn Half moon
Bad experience, not recommended
Inadequate option to have your stay on
June 3, 2014
Rated 1.0 out of 5.0 by EngTariq Horrible Experience
I've checked in late around 11PM duo to flight delay. I asked the reception for late checkout and he give me up to 4 PM.
unfortunately At 2:30 PM they send someone to check the room and he entered the room while I was sleeping along with my family without even knocking the door
no call from reception before that, when I called them to complain about this irresponsible behavior I found that I’m the one who’s mistaken.
Poor communication between the hotel stuff and there’s no recognition to IHG club members.
May 4, 2014