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Rated 3.0 out of 5 by 21 reviewers.
Rated 3.0 out of 5.0 by reception Bad Deal from reception I arrived at 10 and 30 and reception man very bad man His name Kanan August 24, 2014
Rated 4.0 out of 5.0 Great hotel, poor treatment by a staff The hotel is great. However, I was badly treated by the staff upon check out. I had to check in again for a different room. I was also treated badly by the same staff. I was wrongly charged on my Visa card the first time. The final bill included extra cost that I am not aware of and didn't sign on. When informed the staff, he wasn't cooperative. I had to call the manager who handled the issue. Special thanks to Mr Jasim August 17, 2014
Rated 3.0 out of 5.0 by Hotel Reception Staff The hotel reception staff should understand that they work for a resort which has very good reputation and should be maintained. What I observed in my last stay that when more than one customer are at the front desk, the reception staff should be smart enough to reconize and know who is next in the que to be served or helped, NOT to leave it to their instinct. They even handed a copy of the reciept without an envelope!, I thought that was unprofessional. June 29, 2014
Rated 5.0 out of 5.0 by excellent It is wonderful, it deserves money, I recommend this place to spend sometime June 20, 2014
Rated 3.0 out of 5.0 by Comfortable bed * reception staff was not friendly * Dinner buffet was the remaining from the lunch buffet !!!!!!!!!!!!!!!!! June 10, 2014
Rated 1.0 out of 5.0 by Not an IHG hotel Staffs do not know about IHG membership, platinum elite or ambassador. There is no upgrade, no excuse, no welcome, no nothing. Just like a regular guest. I could hardly get a "late" check out up to 2pm. Location is perfect, but mind is not. First time I felt like this in an IHG hotel. Other times, usually staffs know about IHG membership and welcome me. I think I will visit again, although not satisfied. If you visit, do not expect anything, otherwise disappointment guaranteed. June 9, 2014
Rated 2.0 out of 5.0 by Experience at Holiday Inn Half moon Bad experience, not recommended Bad service Inadequate option to have your stay on June 3, 2014
Rated 1.0 out of 5.0 by Horrible Experience I've checked in late around 11PM duo to flight delay. I asked the reception for late checkout and he give me up to 4 PM. unfortunately At 2:30 PM they send someone to check the room and he entered the room while I was sleeping along with my family without even knocking the door no call from reception before that, when I called them to complain about this irresponsible behavior I found that I’m the one who’s mistaken. Poor communication between the hotel stuff and there’s no recognition to IHG club members. May 4, 2014
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