Rated 3.2 out of 5 by 27
Rated 3.0 out of 5.0 by Saud54 Hotel Reception Staff
The hotel reception staff should understand that they work for a resort which has very good reputation and should be maintained.
What I observed in my last stay that when more than one customer are at the front desk, the reception staff should be smart enough to reconize and know who is next in the que to be served or helped, NOT to leave it to their instinct.
They even handed a copy of the reciept without an envelope!, I thought that was unprofessional.
June 29, 2014
Rated 5.0 out of 5.0 by ehabb3 excellent
It is wonderful, it deserves money, I recommend this place to spend sometime
June 20, 2014
Rated 3.0 out of 5.0 by mido1411 Comfortable bed
* reception staff was not friendly
* Dinner buffet was the remaining from the lunch buffet !!!!!!!!!!!!!!!!!
June 10, 2014
Rated 1.0 out of 5.0 by Unhappy Guest2 Not an IHG hotel
Staffs do not know about IHG membership, platinum elite or ambassador. There is no upgrade, no excuse, no welcome, no nothing. Just like a regular guest. I could hardly get a "late" check out up to 2pm. Location is perfect, but mind is not. First time I felt like this in an IHG hotel. Other times, usually staffs know about IHG membership and welcome me. I think I will visit again, although not satisfied. If you visit, do not expect anything, otherwise disappointment guaranteed.
June 9, 2014
Rated 2.0 out of 5.0 by Magued Experience at Holiday Inn Half moon
Bad experience, not recommended
Inadequate option to have your stay on
June 3, 2014
Rated 1.0 out of 5.0 by iTariQ Horrible Experience
I've checked in late around 11PM duo to flight delay. I asked the reception for late checkout and he give me up to 4 PM.
unfortunately At 2:30 PM they send someone to check the room and he entered the room while I was sleeping along with my family without even knocking the door
no call from reception before that, when I called them to complain about this irresponsible behavior I found that I’m the one who’s mistaken.
Poor communication between the hotel stuff and there’s no recognition to IHG club members.
May 4, 2014
Rated 1.0 out of 5.0 by Turki909 The unfortunate experience
Unfortunately, the resort is not so expected level ... I visited Resorts Holiday Inn in East Asia was fantastic .... As this was disappointing .. furniture was uncomfortable and iron, as well as that of the cheap kind that does not conform to a global brand such as the Holiday Inn.
April 29, 2014
Rated 5.0 out of 5.0 by Lulasow Relaxe at holiday inn resort
It was nice vacation for family,AC was not working and not call so I call Mr.Jasem he keep follow up to solve my problem so thank you and I advice to got more staff for cleaning out side area specially the beach.
April 2, 2014
Rated 5.0 out of 5.0 by Ahmad79 Nice hotel to stay
I like the place and reception staff was friendly, rooms need renovation specially the box TV.i advice if possible to have swimming pool for ladies and spa, the changing room at swimming pool was very old and dirty
March 30, 2014
Rated 2.0 out of 5.0 by Peter666 Stay Away!
If you're looking for a real resort with relaxation in mind, don't bother going to Holiday Inn Half Moon Bay. The place is a disaster. The rooms are way overdue for an upgrade. The mini-fridge and cooking range are so badly stained we refused to use them, the seating area in our private balcony was littered with cigarette butts and open snack .... from a previous hotel guest. The doors look like they've been removed from some haunted mansion with the rust and creaking. The neighbors may as well be in your room - the sound proofing between the doors is non existent. And if your order something off the menu at the poolside, don't expect the food you receive to match what you saw on the menu. My wife ordered a sandwich that was to have aubergine on brown bread and what she got was vegetable on white bread. Unfortunately, it took so long to arrive she didn't care anymore and ate whatever she received. Certainly not the epitome of service here. Good luck with your stay!
March 15, 2014
Rated 4.0 out of 5.0 by Elrefae Kids enjoy the swimming pool
calm place at the Arabian Gulf.
it is 90 minutes driving from my place
kids like their stay
January 25, 2014
Rated 4.0 out of 5.0 by Elrefae suitable for family vacation
Rooms were capacious
Restaurant need to add more menue
January 25, 2014
Rated 4.0 out of 5.0 by KUDROLI MY Experience
Resort is good but need renovation, temperature control to be installed in the swimming pool to enjoy even in winter. Request to provide at least the complimentary breakfast for IHG members as there is no restaurant nearby but to drive 50 km (both way 100km)to get the food if we don’t want to have the open buffet lunch from the hotel restaurant. Other than this the service was excellent and we enjoyed the stay.
January 1, 2014
Rated 1.0 out of 5.0 by Seham Not recommended at all
The kitchenette is empty! The only thing in the drawers is dust! Does the hotel expect the guest to bring the dishes from home?!!! So kitchenette is useless.
Villa was not clean, floor is full with dust.
Bed is not comfortable.
Bad smell in the bedroom.
Food in the restaurant is not as per Holiday Inn quality, we had to drive around 50KM each way to get food, despite we didn't like the food, the restaurant charged us 100SR by mistake and I had to fight to get it at the check-out time!
For sure not staying here again.
November 6, 2013
Rated 3.0 out of 5.0 by Purelife Staff Knowledge
Staff need to be will trained to increases their knowledge about Recognition for IHG® Rewards Club Members.
August 21, 2013
Rated 3.0 out of 5.0 by Voucher A lot of potential with no attention !
The resort has very good location, great private beach, however it needs serious refurbishment!
The furniture back to 90's I think, Serious issue with AC system!.
Finally, I would like to thank the duty manager who upgraded us from 2 to 3 bedroom villa due the AC failure.
August 4, 2013
Rated 2.0 out of 5.0 by fms1950 Quality
I have stayed 2 times in this hotel withen one month. In both times, the TV was not working good. In the first time gave me 3 different reasons. Next visit I had the same problem with the TV.
July 1, 2013
Rated 4.0 out of 5.0 by Bestoneksa No Room Upgrade for Platinum
NOT RECOMMENCDED FOR Priority Club Members
you will not feel that you are a member in this hotel since they say that they don't give any upgrades to any member
March 31, 2013
Rated 4.0 out of 5.0 by Mamdouh Nice place to stay for weekend
it is nice place to stay whenever you look for quiet place.
November 10, 2012