Rated 4.5 out of 5 by 163
Rated 4.0 out of 5.0 by debkam The Beach was Awesome!
Great location as it is in the center of everything! Nice beach front. Booked 2 rooms over 6 mo in advance directly w/ the hotel to get the room locations I wanted for our family trip. Did not get connecting rooms, did not get 2 queen beds, but instead a king and a pull out, did not get the tower or view I requested. The young man that checked me in was rude and very short with me. I had bought the $70 drink and free breakfast package, and he dismissed me when I asked how it works. The next day I asked at the desk across from the check-in and she was awesome. She told me not to be frustrated and got me charge cards and everything I needed. In the end: one room was nice and the other the pits. Loved the breakfast as it had a lot of choices for everyone, the service lacked. The Palm Bar had awesome service and good attitudes.Drinks usually $8 each but Happy Hour 1/2 price. Great plus was the endless supply of orange or lemon water in the lobby. Holiday Inn is trying to improve - their biggest problem is they need to change up their front desk. The 1st impression for a guest and getting things right from the beginning is so important as it sets the tone for the week.
July 27, 2014
Rated 2.0 out of 5.0 bad accommodations unfriendly satff
This resort needs a complete staff makeover. The do not know how to treat guest.
July 27, 2014
Rated 5.0 out of 5.0 by JJEEGG EXCELENCIA VACACIONAL
Exceklente sitio opara unas verdaderas vacaciones. La unica observacion es la incomodida para reservar un sitio en la playa, esto debe ser revisado y asi lograremos un PLUS Vacacional
July 26, 2014