Rated 4.1 out of 5 by 349
Rated 5.0 out of 5.0 by LtGhazali Great Service
By having the virtues, of making guest feel delighted.
February 5, 2016
Rated 2.0 out of 5.0 by Brechtdw Disappointed stay
My second (business) stay was disappointing.
To name a few things:
- Dirty bed linen (stains - washed but probably the stains didn't fully come out),
- Dirty towel (stains - washed but probably the stains didn't fully come out),
- Window bathroom left open resulting in a few mosquitoes in the room (with the current dengue spread in Batam not a good idea to leave the window open)
- I found the water of the shower getting too hot
- Platinum status acknowledged and greeted at arrival but apparently my Dinning Rewards membership didn't show and thus some issues with settling the bill at check-out.
- Surprised the staff at check-out wasn't aware how to deal with the credit stored on my card for the Dinning Rewards; so couldn't make use of that credit unfortunately.
Luckily the staff is always smiling =) Oh and a special thanks for my appointed taxi driver Mr Heri!
February 4, 2016
Rated 4.0 out of 5.0 by andurial27 Short Relaxation Trip
My wife and I returned to Batam Holiday Inn after our experience couple of months ago. The second time here was just as relaxing as it was then. The massage/spa experience was good, and the stay was pleasant. Although some parts of the suite were slightly dusty, it was overall clean and spacious. We managed to get a good night's sleep after our spa/massage in the afternoon, and felt thoroughly relaxed during the entire stay. The food is mostly good, though it wouldn't hurt to have slightly more variety every now and then (OK so we didn't manage to enjoy the weekend seafood buffet because we were there on a weekday).
Looking forward to the next visit!
February 2, 2016
Rated 5.0 out of 5.0 by Markoroni Excellent staff service and quiet ambience
Staff members were polite, cheerful and helpful. The resort was quiet and relaxing.
February 2, 2016
Rated 5.0 out of 5.0 by NNg99 Great place for a short getaway
Have been staying at this Holiday Inn Resort for few times. Staffs are friendly
January 27, 2016
Rated 4.0 out of 5.0 by Snoopy0728 Relax
The SPA service is excellent.
However, the equipment inside the game room is in bad condition.
The swimming pool area is a good relaxing places but can be very crowded in peak season.
There is not enough activities inside the resort.
January 25, 2016
Rated 5.0 out of 5.0 by ParksloperNYC A nice escape
Overall, this hotel was a very pleasant surprise. The facilities and service at this property reminded me a little of the Intercontinental Hotel in San Juan, PR. But this is "just" a Holiday Inn... so that's pretty impressive I think. The check in and restaurant staff was excellent, but a taxi driver from the hotel's taxi service that took us to a local mall was very aggressive in selling the idea of taking a paid a taxi ride back to the hotel when we were done with shopping. He obviously didn't understand "no" after several futile attempts. Why should we pay for a taxi ride back to the hotel when a free hotel shuttle service was provided? Another minor complain was that the toilet seat of one of the 2 bedroom suite's bathrooms was dotted with urine when we checked in. Other than that, the Holiday Inn Batam is s a nice property and I will stay there again if I return to Batam.
January 21, 2016
Rated 4.0 out of 5.0 by Flor54 Great Food and service
If you want to have some gateway from the busy life.. This is a good place to go. As the staff will greet you when the moment you reach the hotel. They will serve you 100%.
The food is good and every morning the breakfast has a difference menu. You wont get sick and tired of the same food.
January 21, 2016