Rated 3.7 out of 5 by 22
Rated 5.0 out of 5.0 by Sumarni Home away from Home
Ever since the first stay in in 2007, it has become an every 3 months spa escapade at Holiday Inn's Tea Tree Spa.
Staff - Coming back here every single time is like meeting and catching up with old friends. Nothing could be more welcoming than to have the staff coming up to you for a chat, to have them waving at you from the other end of the lobby.
Check in/out - Check in was smooth. To be recognised as a Priority Club Member (despite just at Club Level) upon check-in (with some freebies) was also something sweet. There was no welcome drink. But thankfully, the team leader for front office (unfortunately can't recall his name) thoughtfully served us hot tea. Check-out: a bit longer as we were unsure if we should pay $7 tax at the ferry terminal or hotel. So we just paid it ourselves in Rupiah at the ferry terminal.
Room - the main thing I look forward to is a good night's sleep on the comfortable bed. Never disappointed. I have always been given a room on the 2nd floor and same block (no.4). Wish I could be given a higher floor like the first time. I am quite a light sleeper and my room faces the pool. But isn't a big issue for me.
Spa - Nothing could beat Tea Tree Spa here. Engaging the same spa therapist (Henny, Rahmah, etc) a few times, made the getaway more meaningful. I miss the refreshing towels upon arrival at the Balinese-inspired spa. It's just a little something for us to freshen up. Perhaps you should have a special 1-yr spa package for regulars like me :)
Breakfast spread - There were more variety of local Indonesian food in the past and there used to be a wide selection of tea. Now, there's more Singaporean food (ate too much of that back home) It is getting crowded recently (good business for the hotel, but I miss the quiet breakfast I used to have) so do get up early to get a good seat!
Issues to look into
1. Elevators at Block 4 - the lights are flickering and quite stuffy.
2. Room 4206 which I stayed in was missing an ironing board and the safe was not functioning.
3. Refurbish some items in the rooms like the curtains and shower curtains.
4. Breakfast table - The placemats were dirty. Perhaps these should be replaced before the next guests sit.
Scheduled shuttle service is provided to Nagoya which is great as taking a taxi would cost about S$14 one way. If you are not a shopper and simply want a spa getaway like me, this would be an excellent choice. Otherwise, opt for hotels in Nagoya.
Thank you Holiday Inn staff for the birthday cake surprise (5 months ago!) I will see you in another 3 months :)
December 13, 2013
Rated 5.0 out of 5.0 by BBXCoreB Birthday Celebration
Planned for a 2d1n staycation with my partner with an in-house promotion coupled with a 150hrs massage and candle light dinner.
Although mentioning that my arrival time is 1100hrs, my room was not ready until 1230hrs. This however was the only minus point of the stay.
The room awarded was amazing huge with a living room, seperate kitchenette and a bedroom with an ensuite bathroom attached with separate shower and bath.
The spa massage was indulgence at best housed in a private spa villa with a massage area with outdoor spa bath.
The candle light dinner was a nice 4 course dinner (not amazingly good) but it was done just nice. It was served with complimentary red wine.
The breakfast spread was very good, the best in batam and certainly as good as a HI can get.
December 2, 2013
Rated 4.0 out of 5.0 by ShahIY Holiday Inn Resort Batam - Aug 2013
We booked the Holiday Inn Resort for a 1-week family holiday for rest & relax.
The family room that we booked was very conveniently located on the ground floor facing the pool. We had two bedrooms, a kitchen-dining area and a living area. Being on the ground floor has its benefit - you can get in and out of the pool/room very easily. It also has its drawback - we had a visitor in the form of a fat 7 inch centipede in the childrens bedroom, which I caught and let go in the garden area. That in itself was an adventure and definitely an experience for the kids.
My wife enjoyed the onsite spa - a full 2 hour body treatment which, not surprisingly, was more expensive than in Batam town center.
My kids loved the free form pool, which was divided into the "adults" section and a kids section complete with a water slide and a short lazy river.
The staff overall were attentive and genuinely pleasant.
If there is one thing disappointing about the saty, it is the food - portion, lunch/dinner selections, quality, and especially the price. Be prepared to pay a bundle for a small portion of noodles, for instance. And when you have 5 mouths to feed, it all adds up. The food quality overall was OK. We found out that another hotel in the vicinity also charged fairly exhorbitantly for a simple burger, pasta and fish meal, so its not only Holiday Inn Batam. What we ended up doing is loading up on a heavy breakfast, and eat a heavy dinner either in Batam town or some of the local eateries near the hotel.
Location-wise, the surrounding area was very sleepy and quite disappointing. The local seafood restaurants near the jetty were cheap and OK only. We spent one full day in Batam town where the food is also cheap but again, not mindblowing. The shopping adequate. And there is no proper beach near where the hotel is located.
Overall, we had a very nice stay at the Holiday Inn Resort. Will we recommend the hotel? Yes is my answer, only if you plan on staying in the hotel to lounge at the pool. If you want variety of food, shopping, massage, then take the shuttle to town, or stay in town. If you want a beach holiday, go to Bintan instead.
November 16, 2013