Rated 4.4 out of 5 by 81
Rated 5.0 out of 5.0 by KARKAR Very friendly staff
The staff were very friendly and welcoming and they have a very high intention to provide all the services to make you happy, in addition the resort is causy and comfortable.
August 16, 2014
Rated 1.0 out of 5.0 by MAD12 I was charged twice
I was charged twice for this night at this hotel. I booked the room using a free night was offered to me from IHG credit card membership. In addition to using the free night, the hotel charged my American Express for this stay. 18 days has passed now and I am still waiting for the hotel to correct it and reverse the charge to my credit card.
August 15, 2014
Rated 2.0 out of 5.0 by Buyroot Bad experience!
If you consider chaos and lack of service a must have at a resort... then this is the place for you. I do not recommend anyone staying at this resort... I have stayed at 3 star hotels that had better service than this hotel.
A total waste of our vacation time :(
August 11, 2014
Rated 2.0 out of 5.0 by Traveller6666 Not as before
My first experience there was better than this one. On Eid everything is overpriced and you don't get the attention as a guest who paid lots of money.
August 9, 2014
Rated 4.0 out of 5.0 by TheRock911 Great Dead Sea Resort, but....
We arrived at the hotel around noon time and were greeted by the hotel staff who were very friendly and helpful. There's a valet service at the door that added to the overall enjoyment.
We received complimentary drinks upon arrival and checked in in a dedicated area, the guest services agent was very friendly and genuinely interested in providing us the best stay possible. We received an upgrade to a sea-view room and were very happy with the level of service at the front desk !
The hotel staff transferred us to our rooms by buggies, and were very helpful in carrying our bags.
The quality and variety of restaurant food was excellent !
The security staff had an issue with us bringing some snacks, which is something I've never experienced in other IHG hotels !
My mother had a mild sun stroke and wanted some Aspirin or Panadol, we contacted the hotel nurse to which he said they don't have any, but he can come over and give a Voltarin Injection for the pain...we thought it was a bit drastic for something mild, and we wondered why a hotel wouldn't have Aspirin or Panadol ?
The staff at the breakfast area were too pushy when asking for our room number. I booked the rooms as part of my reward points, and breakfast was not included to which I agreed to pay for separately after eating (Hotel Policy). However, the same waitress asked me "4" times for my room numbers while we were eating, and interrupted a few times to ask me to go to the main desk to sign the payment slip ! I was surprised that they wouldn't let me finish my meal before doing this ! I wish she was a bit more attentive to our needs as my father asked 4 different waiters for coffee and finally got one 30 minutes later !
The signs next to the pool indicated operating hours will be from 8:00 am until sunset, however people were still swimming until 2:00 - 3:00 am in the morning, and were drunk and loud so we couldn't get a good night sleep since our rooms were too close to the main pool.
The checkout process took almost 45 minutes, the longest I've ever had in an IHG brand, I had only one guest in front of me but he seemed to have a number of issues.
There were a number of male guests at the pool, taking pictures of other women with their mobile cameras, and the pool staff did nothing about it. There was one incident where a member of staff posed in front of the camera allowing the guest to pretend he's taking a photo of him, but actually was taking a picture of a woman sun tanning on the pool.
This is a great hotel of you're staying with friends, not if you're with a family.
August 8, 2014
Rated 2.0 out of 5.0 by MAD12 charged twice
This hotel charged me twice for this stay. This night was booked as a free night through priority club. The hotel used the free night and charged my credit card which was provided for security
August 7, 2014
Rated 5.0 out of 5.0 by Alaeddin58 Outstanding
Thank you for the good time my family and I enjoyed every minute spent at your hotel....the guest relation was excellent during check in and check out.
August 7, 2014
Rated 5.0 out of 5.0 by wildbil comfortable, quiet accomidations
very friendly and helpful staff.
the temperature throughout the hotel was great considering the hot outside temperature.
The room was clean and well organized for relaxing
August 7, 2014