Rated 4.6 out of 5 by 434
Rated 5.0 out of 5.0 by Allen3700 Absolutely Incredible Experience
My wife, our Son, and I, stayed at the Holiday Inn Resort - Fort Walton Beach for four nights and we loved it. The hotel is very modern and very conveniently located, right on the beach with an awesome pool area. The room was very clean and comfortable. The air conditioner worked perfectly and kept the room dry and comfortable. (if you are familiar with the heat and humidity of the Gulf Coast, you will understand how important this is.) The hotel food was absolutely amazing and was the best food that we ate during our stay. You simply will not believe that you are eating "hotel food". The burger is probably the best that if ever had and their steaks are "out of this world". The hotel staff was super friendly and accomodating. Specifically, Katrina, Jordan, and their manager made our stay delightful. They specifically stated that working their was like one big family and we could easily see just that. We can't wait to go back to this hotel.
July 30, 2015
Rated 3.0 out of 5.0 by 42mom The lay and play package
I was pretty disappointed overall for the
Cost. The rooms were ok, but house-
keeping was ridiculous. They either
never showed up. Or wouldn't leave you
alone. And if you get the lay and play
package don't expect to find the guy
that takes care of your chairs and
umbrella. Really! Never saw him the
stay.. And when I tried to find someone
to help, no one ever came. The restaurant
on site is ok, but pricey for the food. They do
have some staff that seem interested in
your stay, but they are few and far between.
I do not recommend this hotel.
July 29, 2015
Rated 5.0 out of 5.0 by Armando Gomez Excelente Resort
Mi estancia en el Holiday Inn Resort de Fort Walton Beach fue bastante placentera, desde la llegada me hicieron sentir como en casa, las habitaciones bastante limplias con decoracion moderna y en excelente estado, la piscina fue una de las cosas que mi familia y yo mas disfrutamos, el desayuno estuvo maravilloso, una playa bastante aceptable.
El servicio fue impecable por lo que no dudaria en volver a este Hotel.
Altamente recomendable para pasar unos dias de descanso.
July 27, 2015
Rated 5.0 out of 5.0 by msluv This place has a little bit of everything.
The staff was very friendly and accomadating. The facility was very clean. The food was good and the location was great. Even though the hotel has everything you need it is located near many restaurants, shopping and the beach.
July 27, 2015
Rated 5.0 out of 5.0 by Tamala100 Excellent Customer Service
My family and I recently stayed at The Holiday Inn Resort in Fort Walton Beach for four days. I visited Fort Walton for a conference in the area. My six year old and mother traveled with me.
The resort staff were very professional and went the "extra mile" to ensure we enjoyed our stay. The front desk staff we interacted with the most were Zach, Zac, and Courtney! They did an exceptional job of making sure we did not need any thing. They were so friendly and added to the warm environment of the resort!
Chrissi, that works in the bar was especially helpful every time we interacted with her. She had a great personality and is a natural at her job! Borko and Xavier were also wonderfully helpful! They added to our positive experience. Imani, is a a breathe of fresh air! She is so great with children and scheduled fun activities that my daughter enjoyed daily! We met Kevin Price our first day there in the lobby. He informed us that he and the staff strive for excellent customer service. In my opinion, they are definitely reaching this goal. We will return for the beautiful resort, beach and the excellent customer service!
July 26, 2015
Rated 3.0 out of 5.0 by Missouri gal Fort Walton Beach
The pool and access to beach are superb! Unless you get an ocean view room I would not stay here for a beach experience. IHG makes it impossible to spend your points here for an ocean view. I called the 1-800 number numerous times and offered to pay above the points for a premium room--if I'm going to a beach resort I want a balcony with an ocean view. The day before we left the assistant manager, Jennifer, told me I should call and talk to her the next time and she will make the arrangements. Bottom line was I got a crummy room facing the parking lot and her offer came too late. One of our rooms had a leak from the air conditioner and the carpet was wet. Jennifer did give me compensation for the trouble we had, so I commend her for that. The food in the restaurant was good, but the service was slow. They kept the pool well stocked with towels and the pool was always clean. There were nice amenities for the kids. There are only 2 washers and dryers for the entire complex, and you need to go to the ice machines early or they are out of ice due to people filling their coolers for the beach.
July 24, 2015
Rated 5.0 out of 5.0 by COL (Ret) SW Outstanding Family Vacation!
Took our entire family with the five grandkids to this resort this past week. While we’ve been to more expensive places at more exclusive locations in the past, we never had so much fun than what we had at the Fort Walton Holiday Inn Resort. The leadership at this location is involved all the time to make sure the guests are enjoying their stay. Saw friendly General Manager Keith on site throughout our stay checking on the operation. Assistant manager Jennifer is amazing – she made sure everything is perfect with the facility and the day-to-day operation. My family especially enjoyed the pool and activities. The restaurant is first rate, especially with the kids eating free option. We went out one night to a popular Destin seafood restaurant, but fighting the summer traffic, the wait and the food quality did not make the outing enjoyable. The food quality and value at the HI Resort was much, much better (highly recommend the sliders). This clean, well maintained new facility and outstanding and friendly staff made our annual family vacation so enjoyable. We plan to return with the entire family again next year!
July 24, 2015
Rated 5.0 out of 5.0 by Tim3 Plenty of room on the beach
This is our second year in a row to stay at this hotel. Great food and excellent service! This is a smaller hotel which gives us plenty of room on the beach and other places. You never feel crowded. Highly recommend to anyone that wants to enjoy the white sandy beaches of Florida with their family. Especially fun for the kids.
July 21, 2015