Rated 5.0 out of 5.0 by bigedfromtexas NICE SURPRISE !!!!
I am from the area living in Cincinnati now and extended our vacation a few days. I was visiting in East Texas and took the internet shopping for a place to stay in Galveston. I feel really lucky to have picked the Holiday Inn on the Beach, The location is awesome, rooms VERY COMFORTABLE !!, Service outstanding. Highly recommend this hotel, The balcony is great with the beach right across the street with chairs and umberellas to rent.
June 15, 2013
Rated 3.0 out of 5.0 by beagle1 FRONT DESK AND SERVICE NEEDS IMPROVEMENT
WE ARRIVED ON SUNDAY JUNE 9TH AT 12:30 P.M. WE WENT TO THE FRONT DESK TO CHECK IN EVEN THOUGH WE KNEW IT WAS TO EARLY BUT AT LEAST THEY WOULD HAVE OUR NAME WHEN THE ROOM WAS READY. THE FRONT DESK GENTLEMAN TOLD US IT SHOULD BE READY WITHIN THE HOUR NO LATER THAN HOUR AND HALF AND TOOK OUR CELL PHONE NUMBER. NO CALL SO WE WENT BACK. THEN WE WERE TOLD IT WAS NOT READY, AND THEY WOULD CALL US AGAIN. AT 330 P.M. WE WENT BACK AND WAS TOLD THEY JUST GOT THE PAPERS FOR OUR ROOM. SO WE RECEIVED NO CALL AT ANY TIME LIKE WE WERE TOLD. I HAD REQUESTED WHEN I MADE THE RESERVATION, FOR A ROOM ON A HIGH FLOOR. WE WERE TOLD THE HIGHEST WAS 3RD FLOOR. FINALLY SHE CHECKED AND GAVE US 4TH FLOOR. THATS NOT WHAT I REQUESTED!!!! THEN WHEN THEY GAVE ME PAPERS TO INITIAL FOR THE STAY, THE RATES WERE HIGHER THAN MY CONFIRMATION. WE SHOWED THEM THE CONFIRMATION AND THEY FINALLY CORRECTED IT BUT DIDN'T SEEM LIKE THEY WANTED TO. ON OUR LAST DAY AT THE HOTEL, WE LEFT THAT MORNING AT 10 AM RETURNED TO THE ROOM AT 330 PM AND OUR ROOM HAD NOT BEEN CLEANED. WE HAD TO GO TO FRONT DESK FOR CLEAN TOWELS TO TAKE A SHOWER. THEY ONLY HAD 2 TOWELS TO GIVE ME. THIS HOTEL NEEDS IMPROVEMENT WITH THE FRONT DESK AND SERVICE.
June 13, 2013
Rated 5.0 out of 5.0 by TechGeek1234 Great Value
I was a little concerned about this stay because of a previous stay at another Holiday Inn that was not good. But to my surprise this was a great stay! We had a great ocean view and the room was very clean. The staff was very friendly and always spoke to you when you passed them in the breezeway. The hotel staff was helpful in recommending places to eat and other attractions. The nightly rate was very affordable also. The hotel showed movies every night at the pool and that was fun for my little one. The pool was nice, but I did not like how people were allowed to smoke in the pool. This is a great family atmosphere and the smoke ruined the pool for me. That is my only complaint. Great Job Holiday Inn.
June 13, 2013
Rated 2.0 out of 5.0 by Bellforce Anniversary Vacation
This trip was one of the most disappointing I have ever experienced. We arrived at 4:30 to check in and were forced to wait for our room to be ready. I then had to approach and ask them almost an hour later if the room was ready and it was. Basically, the attendant never followed up to get us taken care of and I would have had to wait forever if I had not gone and checked with the desk. The delay of getting in our room late caused the entire evening schedule to slip to a point we had to cancel with friends. This location is not worth my money, time or ever returning too!!!! They didn't recognize I was even a priority club member until I checked out with the manager, who verbally said he was sorry but clearly didn't care about my complaints on the visit! My wife was really upset about it. I travel too much for business to have what limited personal travel with my wife affected like this trip.
June 5, 2013
Rated 4.0 out of 5.0 by Harley72 Time for a remodel
I've stayed at this location several times over the past few years. It is in a good location, directly across from the beach. However, the rooms are in need of a remodel or refreshing. The motel overall is in need of an update. The carpet is old, rooms smell musty. There are not enough electrical outlets. All the rooms are showing their age and wear and tear. The sink filled rapidly due to the slow drain. In this day and age...outlets are a must for all of our devices. The internet reception is poor to average. Breakfast buffet is nice, with a broad range of choices. The staff was very friendly and helpful. The pool is nice and adjacent to the bar. All the rooms have a view to the beach, except for the 1st and 2nd floors. Check in was a breeze, as a Platnium member, the welcome package was nice.
May 17, 2013
Rated 5.0 out of 5.0 by hometowngirl Exceptional Service
I can not say enough good things about my stay at the Holiday Inn Galveston On the Beach. As soon as I arrived I was amazed at how friendly and helpful the staff was. We arrived early and asked to check in early and they were very accommodating. Got to our room and it was exceptionally clean with beautiful linens. During our visit my grand daughter got sick at 10:30 PM and I called the front desk for clean linens and supplies to clean my room. They were there within 10 minutes to help in every way. I was also very surprised how great the food was in the Holiday Inn restaurant. Great presentation and delicious with very friendly wait staff. This is an excellent hotel and I felt so welcomed by everyone there. They have great programs for the children and everything exceeded my expectations! Would highly recommend!!
May 14, 2013
Rated 1.0 out of 5.0 by KGPL Worst Holiday Inn Experience I have ever had!
This is my third review of this miserable property and I will continue to post until they are posted and not deleted...The first two never appeared and I cannot let this horrible experince go un-noticed!!! Upon reviewing my last post, there was a box that showed up that I used inappropriate language!! This could not be further from the truth! I am in a Bible Study Group and do not use inappropriate language... I will be short with this review, as I have spent way too much time on the first two reviews that were never posted!!! I spend 40,000 points for this miserable stay and was not allowed in the room until after 7 PM! I m still waiting to speak to a manager and this does not look like it will happen...
May 9, 2013
Rated 5.0 out of 5.0
by PVB2 Trip for Mardi Gras 2013
We had a great time, our room was very clean and the staff very nice and helpful. Was able to get an early check in, even with Mardi Gras kicking off. Our room was on the 5th floor facing the Gulf, had a great view of not only the ocean but the parades. Just wish they had room service available.
February 6, 2013