Rated 3.9 out of 5 by 346
Rated 4.0 out of 5.0 by New IHG Rewards Member Great Location!
great staff and location - good value! Did not like the parking in the rear of the property but all was safe and secure --
March 24, 2015
Rated 3.0 out of 5.0 by Kajimoto_10 Not what I was expecting...
Not the quality of room I was expecting for the price. The bathroom ceiling obviously has a problem with the ac leaking and has been patched repeatedly and horribly. The carpet was too gross to walk on without socks or slippers on. On the upside, at least the bed was comfortable.
March 23, 2015
Rated 5.0 out of 5.0 by Gyzzy The best hotel ever for cruise and park package
This was our best experience with a cruise and park package. We cruise a lot, and we use the cruise and park package program many times. this was the first one that was excellent over all! No problems at all, everything was wonderful! I have never been treated so good.
March 23, 2015
Rated 5.0 out of 5.0 by flash0923 Very relaxing time
We have stayed at this location in the past and we were pleasantly surprised with the changes in the facility and attitude of the staff. The rooms were elegantly redone and the decor is beautiful.
March 20, 2015
Rated 5.0 out of 5.0 by Storm75m Great location, great value
Great value for the price, hotel directly on the Seawall, halfway between Pleasure Pier and Moody Gardens, private patio overlooking the ocean, but room was still quiet (8th floor).
March 17, 2015
Rated 4.0 out of 5.0 by fergus007 1 night for business
Hotel is just ok. The barroom had a crazy bar tender.
March 15, 2015
Rated 2.0 out of 5.0 by ARfamily09 Loud band, couldn't sleep
Our room was on the 5th floor. However, after going to bed we started hearing loud music.
We had slept about 4 hours the night before because of traveling so we (me, my husband, and 2 yr old)
were extremely tired. So, I called the front desk to ask if they could hear it too.
(I thought it was a car outside with a loud stereo.) However, they informed me that it was the live
in-house band and that they were going to play until 1:45 a.m.! We turned on the air conditioner fan
and turned the volume on our sound machine up all the way to drown it out but it didn't work. We could
still hear the bass pumping through the walls. My husband called downstairs several times to ask them
if they could turn it down and they said they could talk to the band. After several calls, the situation
had improved by about 2%. The band had probably turned the bass down one notch but it was still pumping
through our walls. So, until 1:45 a.m. our fatigue continued.
The hotel ended up giving us a partial refund but I have never experienced something so absurd at a hotel.
We paid to sleep!
I wouldn't have been as surprised at some cheap motel (although it still would have
been insane) but this is the Holiday Inn and the Holiday Inn is VERY proud of their hotel. How can you
charge people to sleep and then hire a band to keep them up until morning?
In addition to all that, we ate dinner at the restaurant after we checked in. The hostess asked us our
room number then had no record of us on her chart. The restaurant was EXTREMELY cold. We were very
uncomfortable. The food was just ok and the service was very slow. Also, you have to read the fine print on the kids menu to see if your child eats free. They don't mention it.
The only positive I can say about the Holiday Inn in Galveston is Ed the shuttle driver. He is fantastic!
He is extremely friendly and seems like he thoroughly enjoys his job. It was in the 40s-50s and windy
when we arrived and he hurried us inside out of the cold while he happily brought in the luggage.
It was a pleasure meeting him!
March 13, 2015
Rated 5.0 out of 5.0 by bruce2951 service was great and price for great location
This was a very nice hotel and quality price for being right on beach.
March 13, 2015