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Rated 3.8 out of 5 by 179 reviewers.
Rated 5.0 out of 5.0 by Great Holiday Stay Great customer service, shuttle services and overall accommodations. My room overlooked the beach and the view was awesome. May 19, 2014
Rated 1.0 out of 5.0 by Nice view but lousy service I stayed at this hotel for 3 weeks and received lousy service the entire time. The Internet never worked in the rooms and and when we complained they said there was someone fixing it (nothing ever changed). They are remodeling so there was one toilet for everyone in the bar, restaurant and pool. They also don't have a store or gym because those are being remodeled also. When I checked it, they had me staying for two nights. When I showed them my confirmation that had me down for 5 weeks they said they would try to accommodate me (even though it was obviously a problem with their system). Three of us checked in as Gold members but they only offered bonus points or a goody bag to one of us. When the two of us asked about it they said they didn't know how to do it. Also, there was supposedly a shuttle that ran every day but when we would ask about it it was never running. Housekeeping constantly threw away my soap and never left new ones and would turn my heat up to 75 and leave it on full blast after cleaning my room (when I told the manager about this he said I should tape a note to the unit telling them to not change it). I also complained three times about the day bartender yelling out my room number every time I came into the bar but nothing ever changed (I didn't appreciate everyone in the bar knowing what room I was in). Overall, the view was what saved this hotel. If they weren't on the beach I would have moved after the first day. May 17, 2014
Rated 3.0 out of 5.0 by Poor WiFi, no Fitness Center or Store, bad service at bar I spent 3 weeks at this hotel while in the area on business. Connecting to WiFi in my room was poor at best. There were many times I couldn't get connected at all. There was no way to connect to my company's VPN because I lost connection to the Internet so often. Others from my company on this trip experience the same problem. When we questioned hotel staff we were told that they were working on it (for 3 weeks??# The fitness center and store were closed due to remodeling the entire time of our stay - which was not identified when we booked the hotel nor when we checked in. When we frequented the bar we often had to wait extended periods of time to be waited on while the bartender chatted with other customers. She also made it a habit to yell out my co-worker's room number when we walked in. This is extremely bad security, one because she doesn't need everyone in the bar to know what room she is staying in and two because she doesn't need everyone charging their drinks to her room #that didn't happen fortunately# Even after we told the bartender and management not to do that, the bartender continued. The door on 702 sticks badly and needs slammed to get closed and locked. The clock in 820 is dead, the light in the bathroom is out, and the outlet on the bedside lamp is so loose that my phone charger would not charge and my alarm didn't go off because my phone was dead #remember - the room clock was dead too) Fortunately the birds on the balcony woke me up around 5 AM everyday anyway. My phone charger works in every other outlet I use - it was the outlet, not the charger. At check-in I was asked if I wanted a amenities bag or points. I requested the points but looking at my account, I didn't get either points or the amenities bag. May 14, 2014
Rated 5.0 out of 5.0 by everyone was friendly and helpful The only drawback was no hot tub, Weather made it impossible to swim in the pool or the ocean. The rooms were large, clean and great water pressure in the shower.The bar was entertaining, the bartender was excellent, room service was great. I would definitely recommend it. May 13, 2014
Rated 4.0 out of 5.0 by Overcast beach The weather was gloomy the entire time I was there. But as I checked in the counter person was very friendly and acknowledged my member ship status and informed me of all the activities happening at the hotel and instructed me where the best place to park and exactly how to get to my room. then there was a gentleman in the lobby ini a very good mood offering to assist me if I needed any thins and offered assistance with my luggage which I declined. OK so now I am checked in and park and there is a gentle man on the 3rd floor sees me going toward the building and my wife staying at the car and ask me is I was looking for a luggage cart and tells me to stay where I am at that he will bring it to me and he did and the proceeded to help me load my luggage onto it and at the elevator ask me if I would like him to help me to my room with it which I declined. and he says when you are finished with the cart just leave it outside the room and it will be collected. that was just my first 10-20 minutes on the property. I stayed 3 nights and I can name countless time that the staff of this Holiday Inn went what I consider out of there way to make me feel like I was a VIP. It is not a new Hotel but it is well maintained and I get the impression that the staff there are vested Holiday Inn employees. I can guarantee when any of friends go to Galveston I will highly recommend this Holiday Inn. May 13, 2014
Rated 3.0 out of 5.0 by Just an okay place to stay I usually stay in IHG hotels, and from what the pictures showed the hotel looked really nice, but those images are just from the lobby, the rooms are older than who knows. Doors don't even close by themselves, it has a very odd smell. I saw they are doing some remodeling but did not see anything being done to actual guest rooms, only to the common areas, which is a good thing, but I would prefer they spend more on where their guest stay and sleep. When I first arrived, I had to wait for quite some time, even though there we about 5 people there and only one person being checked-in. They would only look at me and then went back on their business. Hopefully it gets better next time I go, since we don't have many options for our stay so we might have to deal with these problems. May 12, 2014
Rated 4.0 out of 5.0 by Great location Located right across from beach and many attractions close by May 12, 2014
Rated 3.0 out of 5.0 by Internet issues Kept having to reconnect to the internet. Called the front desk and they rebooted the router. After reboot it was still slow but I was able to stay connected for about another hour and then it got so slow that it was pointless. The morning I was due to check out it was running good. I spoke with other guests and they mentioned that they had the same experience. The other issue that I had is that each room in the hotel has a window AC which means that every time the unit kicks on it makes a loud racket. Window units are very common in the lodging industry and that is just something that you have to deal with if you choose a hotel with window units. The breakfast buffet was good. Tons of fresh fruit and that is what I like in a hotel buffet. May 10, 2014
Rated 5.0 out of 5.0 by go to location we stay here about once a year. always good choice. small problems all handled quickly. nothing but good to say about staff from mangement to housekeeping. May 9, 2014
Rated 1.0 out of 5.0 by no IHG member recognition Hotel was very outdated and carpet is sticky. This hotel needs make-over so badly. The frontdesk staff had no recognition for ihg club membership. Room was not upgrade although most rooms were vacant. May 4, 2014
Rated 1.0 out of 5.0 by Don't Break for Spring Break The carpet in the room was very dirty. The toilet overflowed 3 times soaking into the carpet. We were not given a new room. At night while trying to sleep the music from the bar was so loud that you couldn't hear the T.V. much less sleep. People were getting on the roof of the bar and diving into the pool; while making lots of noise. When brought to the attention of the manager, he acted as if it were our problem. They also would not honor my Military discount. As much as the Military does for this country; you would think Companies would HONOR our most Honored HEROS!!!!!!!!! April 30, 2014
Rated 5.0 out of 5.0 by So comfortable in all ways This vacay was short, but wonderful. Your staff was kind and very helpful. The handicap accessible room was perfect for us. A gentleman named Roy assisted us with the wheelchair, making my visit easier. The dining room staff was attentive and seemed to be well-trained. Overall, my husband and I thoroughly enjoyed the Holiday Inn Resort, even the Easter Sunrise Service across the street. April 24, 2014
Rated 3.0 out of 5.0 by TOO COSTLY Overall, our stay was average. They didn't have our proper reservation on file, although I received a confirmation. I would recommend this hotel for a stay but, personally, I would not return. Cost of the room was way expensive for the room we had. I thought is was worth HALF the cost. All others who stayed there in our group, which was quite a big group, agreed!! For the price we paid, the room should have been much, much better!! April 9, 2014
Rated 5.0 out of 5.0 by Our recent stay Our room was extremely clean & pleasant to stay in - the bed & pillows were very comfortable. The view was great! The staff were all friendly & helpful! We definitely will stay there again!! By the way, I am a very picky person and I was super pleased with our entire experience there as was my husband!! April 1, 2014
Rated 5.0 out of 5.0 by great staff & beautiful location the entire staff at this location was friendly, helpful & always had a smile. I travel weekly for business, and always choose IHG properties, and I'll definitely return to this one! Thank you for making a work trip relaxing, comfortable and almost like home:) March 31, 2014
Rated 5.0 out of 5.0 by Great views and great location! I stayed here the night before a cruise, parked here and used the shuttle to the pier. The location is one of the best on the island, right across the street (all beachfront hotels on this end of the island are) from the beach. Check in staff was courteous and efficient. The view from my balcony was great and my room looked down on their beautiful pool area. Though the hotel is older, the room was nicely decorated and comfortable. The design of the hotel is not like any I've ever been in before in that you enter from the back. It looks kind of like a prison from the back, with outdoor concrete walkways to the rooms and two exterior elevator halls. This design is so that you have a full balcony view of the gulf in the front. There is ample parking in the back by the elevators. They have an additional lot for those leaving their cars onsite during a cruise that is located across a back street from the hotel. The shuttle picked up cruise passengers from the lobby and dropped us off at the back parking lot on return. A great situation. Our shuttle broke down on the way to the pier and our driver had a replacement bus pick us up within half an hour. The drivers took care of transporting our luggage to the new bus. We still got to the pier in plenty of time and the drivers were both great. I will use their service again. This hotel is an excellent choice, especially for cruisers and I will definitely stay here in the future. One word of caution. There are rooms that have a view of the restaurant/bar/lobby roof that are cheaper. You will pay about $20 more for a better view. Just make sure you understand what you are getting. March 8, 2014
Rated 5.0 out of 5.0 by An excellent choice on the beach This was my second stay at this hotel and it was unexpected. My cruise ship was fogged out of the port, so I had to find a place to stay, so I walked in and was lucky enough to find a room, with a view, no less! The stresses of the day melted away as we settled into our comfortable room. The view was, of course, foggy but still nice. We decided to stay in and eat at the hotel since the road was so foggy. Food was good even though service was slow. Since we had not made reservations, and had already paid to park near the pier, we did not use the shuttle service this trip. This hotel was my first choice when we found ourselves stranded, so you know I feel comfortable here. A little plug for travel insurance: Since the ship was unable to arrive in port, my Trip Delay insurance will be picking up the tab for this stay! March 8, 2014
Rated 5.0 out of 5.0 by awesome hotel and location the only downfall is that the hotel is older and needs some renovation done to it. the staff was amazing, there was a minor issue with my credit card but it was resolved promptly the next day by the manager. the balcony was nice to sit on and relax. February 24, 2014
Rated 5.0 out of 5.0 by Above and Beyond We stayed at this Holiday Inn the night before our cruise. We were excited that they offered cruise parking for the week and free shuttle service. Our cruise ship was late getting in due to fog. The staff went above and beyond our expectations! They allowed us to stay in our room past check out time, kept us informed of the cruise updates. and was very friendly during the whole ordeal! I highly recommend the Holiday Inn Resort in Galveston! February 23, 2014
Rated 5.0 out of 5.0 by Excellent Stay The Room was excellent and I am very picky. The staff, simply AMAZING!! Definately will stay here again! The shuttle to and from the Cruise terminal added value value value! Thank you! February 12, 2014
Rated 5.0 out of 5.0 by Great service and a Great room The front desk clerk was very friendly and so helpful. We had a room with a balcony facing the beach that included 2 chairs and a table. It was so peaceful watching the water into the night and rising in the morning drinking coffee on the balcony. The bed was very comfortable and the room overall very clean. Had a wonderful trip with my husband so romantic. Thanks Holiday Inn November 11, 2013
Rated 5.0 out of 5.0 by Enjoyed my Stay Oversight on my own by mistake I booked a Smoking room. It was a peak weekend yet the clerk, Skylar, and manager reassigned me to a non-smoking room. Good restaurant and bar. I enjoyed my stay and will comeback. On the Seawall and close to major attractions. November 4, 2013
Rated 5.0 out of 5.0 by Weekend getaway Right on the Beach. Nice view of Beach, close to everything in town. The room was Clean and the Employees were helpful. Had a good time. October 21, 2013
Rated 5.0 out of 5.0 by Great Hotel Stay We arrived early and had no problem checking in early for the Labor Day weekend. The staff was terrific. I was recognized as a platinum elite member. The room was great, only had one problem with the lock on the door to the balcony, but was fixed within 30 minutes of reporting the problem. The pool is fantastic and the staff was great. I really enjoyed and relaxed by the pool with food and drink. Everything was exceptional, I couldn't have been happier with my stay. I look forward to many more visits to this hotel in the near future. The general manager should be commended as well as all the staff for the exceptional treatment they give to their guests. September 4, 2013
Rated 4.0 out of 5.0 by Day at the beach my family and myself thought that the hotel was great. The only problem we had was with the restaurant the first night we were there we ate at the restaurant. Which sounds like a good deal when they tell you that kids eat free. My kids order pizza and they did not have any that night, my wife order the pasta and they did not have any. So we gave the restaurant another chance the ext morning, remember that kids eat free. We had breakfast for 2 adults and 2 kids and it was over $30 for a buffet. August 26, 2013
Rated 3.0 out of 5.0 by Alittle disappointed As you will notice my stay was July 12 - 14, 2013. It was a last minute mini vacation for the kids before school started. We stayed last year in the same hotel and thought due to the location we would do it again. As I stated, look at the date of my stay, I requested a manager to contact me, I even sent word through the IGH site and still no reply. I again sent word through the IGH site requesting someone from IGH to call me. I was sent a reply that said due to the large volume it would be up to 3 weeks to have a returned call. As of date which is 08/20/2013, I'm still waiting on my call. I'm to the point that I will start instructing my team to veer away from all IGH Hotels. If thats their way of showing thanks, I'll show mine. August 20, 2013
Rated 1.0 out of 5.0 by July 24-26- 2013 Stay We took 6 yr. old Grand daughter to Beach for her first time. Check in was a breeze, But downhill from there. Shower would not work, notified front desk, they said it would be fixed while we walked down to beach, after 3 hours we came back, shower still was not fixed, and granddaughter full of sand, finally got it fixed after 8:00 p.m., Next morning got up to catapillers and bugs in bathroom floor, notified front desk, was told someone would spray and clean room while @ Moody Gardens. When again we had the same problem whet down to front desk and was told they did not spray because they didn't see any thing. Found 3 or 4 that evening in bathroom and was woke up @ 2:17 a.m. by granddaughter screaming that there were catapillars on the floor, again her refusing to get off the toilet lid. Spoke to fromt desk again and lady says (What do you want me to do!) I ask to speak to Mgr. was told he was not there i ask to have him call me.(NO CALL) Came. That evening more Catapillers and bugs in bathroom. Grand Daughter refused to use bathroom so we had to take her to lobby bathroom the rest of our stay. That morning our last day Wife says she will go down and talk to front desk & show them pics. Lady again says( What do you want me to do) Wife says she wants to speak to Mgr. again he is not there. GO FIGURE... she ask to please have him call us. AGAIN NO PHONE CALL... We made it a point to stay at a (Landry's hotel group) Hotel for Grand daughter's first time in Galveston. What a disapointment never expected LANDRY'S To operate a hotel like this. Never had this problem at other IHG. Hotels in Galveston over the years. 6 Days and still no phone call from Mgr. We have been Loyal IHG patrons for years. We were going to make Resv. for Sept. 5,6,7, 2013 for 28 yr. Anniversary. But have not after this. We will look & make Resv. Elsewhere July 29, 2013
Rated 5.0 out of 5.0 by Such a Clean room !! Staying at the holdiay inn - galveston on the beach was a great experience for us.. the room was so clean, i can not express this enough.... they were so clean.. the beds were so comfortable.. and the staff were so nice :)... They greeted me with a smile and let me know all that was availible during our stay and made us feel right at home.. and when i asked for directions to a resturant they were so nice in helping me. I loved that they played a movie for the kids at the pool and we had a great view of the ocean too.. I had forgot to pack razors and they were so nice to supply me one.. The wifi was a plus and kept my kids busy late at night when they should have been sleeping :)... We will definitly be staying there again and when telling friends and family about our vacation, i heard myself brag about the hotel more than seemed normal but i couldnt help it.. it was a highlight of our trip.. thank you July 18, 2013
Rated 4.0 out of 5.0 by July 4th Weekend Escape Traveled down for some sun and relaxing for the 4th. Facility was clean but a little on the rough side, but from my experience that is standard for beach side properties with all the wear and tear with salt and sand. Location was great, just across the street from the beach and overlooked the 4th of July parade route. We were about a mile from where the city fireworks were shot off which we had a great view from the beach out front. Staff was friendly and helpful, although I was NOT recognized as a priority club platinum elite member during check in. I travel a lot for work and I put a lot of weight into the recognition and perks of being a platinum member. The pool stayed open late, not sure if that was due to the holiday weekend or not, but it was nice since we were there to get away. They setup a movie for the kids on a projector/screen poolside which I thought was a cool idea. Overall it was a enjoyable stay. July 9, 2013
Rated 4.0 out of 5.0 by Very pleased! We were very pleased with our stay here. Room was ready at 3:30 on a busy Saturday, they even shuffled us so we can have a room near pool. Pool staff very nice and kept area clean and stocked with towels. Movies at pool each night and extra goodies like free popsicles. Kids eat free at restaurant, nice surprise! Front desk very helpful and professional, as was security staff. When I thought I'd lost my ipad they were very nice and contacted police (sorry for the false alarm!). Great location to everything! Moody Gardens and Pleasure PIer a must do! Walk across the street to beach! Will stay here again. July 3, 2013
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