Rated 3.9 out of 5 by 101
Rated 2.0 out of 5.0 by Trace12 No Resort Feel
The staff here were friendly, but the hotel itself was not worth the money we paid. We came to Galveston on a budget and mostly to check out Moody Gardens. When I made my reservations by checking their website, I had no idea I was singing up for a motel feel rather than a "resort." The hotel is open on the back side, it is not closed in so as soon as you step outside your room you're hit with the hot, humid air, thus the "motel" feel. The bathroom is outdated with plain tiles and rust in the bathtub. The bathtub would not drain properly so we had to call the front desk and ask them to fix it (which they did in a very prompt manner). I just feel like this should not have been an issue. When housekeeping cleans the tubs, they should notice that it's not draining and should put a work order in immediately before the next guest comes and has to deal with it. The AC unit was very loud and annoying. My husband even mentioned that it woke him up at night every time it came on. The wifi signal was very weak in the room. There is no hot tube in the pool area (even the lower end hotels have hot tubs). The Jetty restaurant's breakfast had eggs that tasted like powdered eggs (not real eggs) and cheap fruit (no strawberries, watermelon) and was no better than a free continental breakfast but we had to pay $10/ person. Kids under 12 eat free but only from a very limited menu which did not have anything my daughter wanted. The service at the restaurant was poor...I asked the waitress for one thing, then had to remind her for it over 5min later, meanwhile my supposedly cinnamon "infused" French toast (couldn't even taste a hint of cinnamon) were getting cold. She also did not have a very inviting attitude. When I booked my reservation, I asked if the Arcade Island and the Rainforest Adventure Ride (website states it's "on resort") cost money and she said no. Turns out, you do have to pay extra... each arcade game costs between .50-.75. And there is a fee for the river ride, which is located down the street, not at the Holiday Inn Resort. When I mentioned several of these issues and my disappointment with the overall stay to the front desk at checkout, I was not offered any consolation. All he did was say I'm sorry over and over and make excuses. He even went as far as saying that the tub issue was probably something the previous guest put down the drain. It doesn't matter if someone put something down the drain...if housekeeping was cleaning the tubs correctly, they should have noticed it wasn't draining and had it fixed!! Also, if you are planning on spending any time on the beach...it's disgusting right now! It's covered with seaweed and not enjoyable at all! We will not be coming back to Galveston for recreation and if we do have to come back, we will certainly NOT stay at this Holiday Inn! I wish we had spent a little extra money for a nicer hotel.
July 10, 2014
Rated 5.0 out of 5.0 by qtchem Wonderful service
When I went to check in I was greeted for my membership stays and offered a variety of upgrades on my room. They were so pleasant.
Had a few drinks from the bar out by the pool and the girl who was bartender was awesome. She was so friendly to everyone.
Room was clean. It had a refrigerator and microwave though I did not use either, it was nice to have if I would have needed.
Hotel was right across from the beach and conveniently located by many places to eat.
Only complaint would be that the internet was very slow; however, I have learned that this is becoming more and more a problem at most hotels and at least I did not have to pay for the slow internet like I have had to do elsewhere.
July 10, 2014
Rated 2.0 out of 5.0 by frequent island visitor Better accommodations on island than HI Resort
We arrived at 7PM and were told our room number, but that it was still not ready, and come back in about 15mins to complete check in. This was absolutely unacceptable to me (and to my 4-year old who was ready for bed). It clearly states in lobby that check-in is at 4pm, so I asked to cancel my reservation without penalty (and had already called another hotel and placed a room on hold). The clerk made several trips to back office to speak with manager to try and resolve the situation (manager never came out to speak to me). Long story short, as soon as I wanted to cancel they said they had a room ready for me (different room number than original check in). I still wanted to cancel, but they were still going to charge me (also unacceptable). We were then told a third room number (not sure why it kept changing) and agreed to stay (b/c who is going to pay and not stay?!) and they dropped our AAA rate another $20 and offered us free breakfast (which was really only offering me free breakfast b/c my 4 year was already free). Tired and ready to check in we finally get a room that seems clean and ready, but clothes were still in the dresser and crumbs all around the microwave. Once my little one was asleep, I planned on using internet only to find a very weak signal, and couldn't stay connected for more than a minute at a time. Noise level outside (and we were on 5th floor) from pool was quite loud until about 10:30. I brought a white noise machine for sleeping, and it didn't do much to cover sound. Had a hard time getting little guy to sleep with lots of screaming/yelling outside, but was expected since pool is open until 11. In a nutshell, there are lots of accommodation options on island, spend your money elsewhere.
July 10, 2014