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Rated 4.5 out of 5 by 107 reviewers.
Rated 5.0 out of 5.0 環境美麗,酒店舒適,服務極佳 This is an excellent hotel in a wonderful place. Hotel service is very good and efficient, The people over there are very nice and helpful and able to provide prompt help all the times even in mid-nights. Such as my little boy locked the safe and we had to ask the hotel people to help to open it in mid-night. February 3, 2016
Rated 4.0 out of 5.0 服务不错,价格合理。 服务不错,价格合理,早餐品种很多,离滑雪场很近,有配套的水上游乐场,但是房间内没有浴缸,上INTERNET需要另外收费。 January 28, 2016
Rated 5.0 out of 5.0 by GREAT PROPERTY AND GREAT PEOPLE AT THE HOLIDAY INN ALPENSIA KOREA The employees of the Holiday Inn Alpensia, particularly the maid service, breakfast area and the front desk are hard working fantastic employees. Every time I was in need of service they were there looking to do more than expected to make my stay terrific. The front desk speak excellent English and were ready to help whenever I called or needed to change money. Each employee always had a bright smile and regardless how busy the hotel was, they were able to make each guest feel special and give them the time they needed. The restaurant gets very crowded on the weekends but the area always looks fresh. The line cooks and servers work very hard to deliver hot, fresh food and the displays are very well maintained. It does get a little chilly in the restaurant due to the direct access to the ski slopes! The managers of the restaurant greeted me every day and helped me get seated. They remembered each of the things I liked and went out of their way to have them ready for me when I sat down! Amazing service. Elin Um, the F and B Manager is doing a great job as are all of the employees and servers in the restaurant. I looked forward to seeing Elin's smiling face each morning and he went far out of his way to make each meal special. What a delight. The concierge desk at the Holiday Inn is one of the best I have ever encountered (and I spend more time in IHG properties than most people in the world). All of the guys working there run to help each customer and went FAR out of their way to help me on this trip. When I asked where the Bbq restaurant was, June Park didn't just tell me where it was; he WALKED me there in the sub zero temperatures. All of the guys ran to help me with bags each time I returned. The one concierge who was absolutely over the top was Darby Nam. When I wanted to go skiing he not only drove me to the ski area, he parked and went with me to buy my lift ticket, secure my ski rentals, exchange my boots and then came back to pick me up...TWICE! He was working so hard at his job and should be recognized as a rising star for IHG. He made my trip so enjoyable! The property is in great shape and the common areas shine throughout the hotel. The casino has been under renovation for 6 months (read closed for some reason since there is no construction going on there) but that is out of the hotel's control. The guest rooms are very well appointed and so comfortable. I have read that some Americans think that South Korea can be a difficult place to visit, citing language issues, but clearly they have never been to the Holiday Inn Alpensia where the staff make visiting so fun and easy! January 28, 2016
Rated 5.0 out of 5.0 by Great Place to Stay for Winter Activities Right next to the ski slopes and convenient to the local village. Great for families with kids! January 28, 2016
Rated 5.0 out of 5.0 by Impressive service Thank you so much for staff's thoughtful consideration. January 27, 2016
Rated 5.0 out of 5.0 by Outstanding service, great place to stay We loved this hotel. Everything was very clean, we were treated like royalty, the room was very comfortable, there is even a choice of pillow firmness. Highly recommend this hotel to anyone wanting to visit the Pyeongchang area. January 27, 2016
Rated 5.0 out of 5.0 by Best service and room condition i've exprienced. every staffs are kindness and helpness. room was clean and very comfortable. breakfast at monblanc is good. please keep going present. Thank you. January 21, 2016
Rated 4.0 out of 5.0 by Comfortable bed, nice staff, good location The location was quite nice, right by many restaurants and convenience stores. The ski slopes are right out back! We had a room facing them, which really added to our experience. The room was big, comfortable and the bed and sheets made sleeping easy. The curtains really blocked out the light from outside. The staff were attentive and spoke English well. The biggest letdown was that the WiFi signal was so poor that it was unusable in the room. January 16, 2016
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