Rated 4.5 out of 5 by 75
Rated 3.0 out of 5.0 by jane2718 no wifi
I love your hollidayinn hotel brand
but I couldn't use free wifi in my hotel room during my vacation even though I'm your ihg club members. so me and my husband had to use our local internet with charge for 3days!!
hotel employee said there are rooms cannot use free wifi
1.why aren't you prepare the room with free wifi? is it garanteed to ihg members a free wifi? I reserved your hotel a month ago you already knew that there are rooms cannot use free wifi
2. why didn't you repair your faciluty? It was a first experience with 'no wifi' in the room. there was any wifi in my room I would get in trouble without my local internet agency program You already knew it there was a problem!
3. and you should notify me befor check-in.
I want that I never experience an uncomfort situation again
August 5, 2015
Rated 5.0 out of 5.0 by mcdasa Everything was great! but...
My family stayed for one night @ Holiday resort.
Everything was great. Employees are sooo kind. And Retail shop. that was great! Chicken!! Chicken always right.
But Breakfast fee was too expensive. I was expecting Hotel buffet but it was figured out as cheap restaurant buffet.
That should be arranged as reasonable price!
August 4, 2015
Rated 5.0 out of 5.0 by MVP IV The way loyal guests should be treated...
Without being fancy with words...if you want to experience being treated the way you want to be treated for a hotel chain you've been loyal for years, you gotta experience the Holiday Inn Resorts Pyeongchang.
I just moved up to Spire membership...and it's worth aiming for such a level!!!
A shout out too to Brandon at the front desk-- indeed a job well done! IHG should be proud of you too...
August 1, 2015
Rated 5.0 out of 5.0 by notojosh Clean room with kind staffs
The room is very clean and very quite. The staffs are very nice. The location is in the middle of ski resorts.
There are some amendities that I haven't used but most of them are for free(you have check anyway).
May 30, 2015
Rated 4.0 out of 5.0 by yeonne Good value for money
Whenever I visit the area, I always choose Alpensia resort. Compare to Intercon, I definitely prefer Holiday Inn Resort for the friendliness of the staff and its value for money.
However, during this stay, I encountered heating/airconditioning system problem. Since it couldn't be fixed and my stay was a bit too short to change the room, I deducted 1 star out. However, I do think highly of the staffs effort to keep my needs and make the system fixed.
Regarding the restaurant condition, responsiveness and friendliness of the staffs have definitely improved from the last visit. But I still do believe that there still is some room for improvement in the breakfast buffet menu.
All in all, I thinkg Holiday Inn is the place I would choose again when I visit Pyoungchang area.
May 26, 2015
Rated 1.0 out of 5.0 by Ovidius about Alpensia Pyeongchang
1. They didn't and couldn't turn on the air-conditioner.
=> They said that you can sleep your room windows open.
2. They didn't serve the refrigerator and mention about no-refrigerator in the web or desk.
3. When I was go to bath, I couldn't use the hot water for bath with my boy.
But I paid all the price, If you go to there, you need to be careful to choose that hotel.
May 7, 2015
Rated 4.0 out of 5.0 by SG Choo Visit to Korea
Nice place. This is the second time staying at this resort.
May 5, 2015
Rated 5.0 out of 5.0 by cilix Comfortable room and helpful staffs
We expected to enjoy the resort just before the winter season last. Unfortunately, we arrived just a day after all the ski facilities closed because the weather was getting warmer early. However, we received very warm hospitality. All the staffs were very attentive and very helpful, they helped us to booked shuttle bus back to Seoul directly after we finished our check in and they suggest us with many option of attraction near the area with very detail information.
It would be nice, if we came earlier so we can enjoy all the facilities provided including ocean 700 and monorail to ski jumping
If we ever have any plan to go back to Gangwon province, we would like to stay at this Hotel again.
March 26, 2015