Rated 2.0 out of 5.0 by beatwalker Not what we are used to
The property itself is in a perfect location. The beach was great. Coligny Plaza is adjacent to the property and provides ample food, drink, shopping and entertainment within walking distance. The Marker 59 Restaurant, Tiki Lounge, pool and grounds are actually very nice.
Other than a room cleaning incident, the problems we experienced were from an adjacent unit that did not respect the No Smoking Policy in their room. The ongoing complaint of that smoke went on for 3 days, until they checked out. The cigarette smoke had no trouble entering our room via the air around and under the connecting door. The fact that they come in at 2:00 A.M. slamming doors and still partying was just no respect for others, not directly the hotels fault.
My only other complaint is a lack of communication from our complaints to the front desk as to whether the manager was ever contacted or some form of feedback to us, other than someone will be fined if thay are caught.
May 1, 2013
Rated 3.0 out of 5.0 by LouFew I don't usually complain but ...
There wasn't any hot water.
As Platinum mmeber, I requested an ocean view and was given a room that faces the ocean but it was on the ground floor and I could not see the ocean at all because of the tiki bar etc. between me and the ocean.
Also, as a Platinum member, I requested late check out and the maid service tried to enter my room four times prior to the 12pm check-out time I had been given.
April 29, 2013
Rated 5.0 out of 5.0 by SCfan best oceanfront location on Hilton Head Island
I have been coming to this location for over 25 years and will continue to come. It is a great location and the best on Hilton Head Island for what I want out of a vacation. The Tiki Hut bar is one of the best oceanfront bars I've ever visited. Coligny Plaza (across the road from the property) has several good restaurants and specialty stores for browsing or shopping. I've come down on Thursday and never got back in my car until I leave to go home on Sunday.There is always a lot of activity on the beach and the entertainment at the Tiki Hut is consistently good. The pool area is great also. I had room service and ate in the restaurant and the food was fine. It's a relaxing vacation spot and I recommend it highly.
April 22, 2013
Rated 3.0 out of 5.0 by CMBJA Outside of Property is the Best Attribut
VERY disappointed in this property. While the pool and beach area were great along with the outdoor entertainment and bar, the room as well as the restaurant and staff were poor. Upon check-in, the staff was totally clueless to answer basic questions. Maybe she was new???? The restaurant was poorly managed (slow service with few patrons). The interior of this property is in dire need of an update!!! Beds were not comfortable and the furnishing looked about 20+ years old!!! Would not stay again unless it's updated.
April 17, 2013
Rated 4.0 out of 5.0 by Daniel8 Great location; could do better on customer service/loyalty
Recently completed a stay at this location for an annual golf trip to the island. The location is great; perfect for all the beach and island have to offer, and the rooms are sufficient and typical of the brand. However, I've had better experiences at similarly situated IHG hotels. For one, there was a water main break during the stay that resulted in the water being out for a significant period of time. While the Staff effectively notified guests, and the issue likely could not have been prevented by the hotel, a resort fee was still applied to the bill for each day impacted by the event. It would have been nice if the hotel had waived this fee as a sign of good faith toward valued guests enduring issues with water availability. Second, there was no recognition for Priority Club loyalty status. While I certainly do not feel entitled to any special treatment during my stay, the free breakfasts/drinks/care packages that are typically afforded to Priority Club Platinum members such as myself make the stay that much nicer and increase customer loyalty to the brand. Here, no such perks were offered. While this may have simply been an error on the part of the check in staff, offering such amenities to loyal guests would make the stay at this great hotel even more enjoyable.
April 10, 2013
Rated 5.0 out of 5.0 by MikeJLKN Great Location, Great Service
We stayed at the hotel for three nights at the end of March.
The hotel is in a great location, just steps away from the beach and a short stroll to the shops and restaurants of Coligny Plaza.
There was a mix up with our reservations, but the Hotel General Manager made sure that everything was sorted out to our satisfaction, a service level way beyond our expectations.
Kids suites are large and comfortable. Staff happy and polite, and check in was fast and simple.
Our family love this Hotel for a beach vacation, and we will be back again soon!
April 5, 2013
Rated 3.0 out of 5.0 by Vaughn58 Comfortable bed, smokers below open oceanfront window
This was a leisure trip and the first stay for my wife and I to Hilton Head. We found the hotel reasonably comfortable, but on the high end price wise for value. We paid extra for an ocean front view only we were unable to open our 3rd floor window when desired because the smokers on the first floor patio had little respect for the people above. It was disappointing since we paid extra for this convenience. Also we paid fees we were not told about and the price we eventually paid was higher than quoted. Would probably not stay here again unless this is corrected.
March 14, 2013
Rated 5.0 out of 5.0 by stang66 Friendly staff and appealing facility.
Our anniversary was enhanced by this attractive and well located facility. We had a very nice room on the fifth floor with a great beach and ocean view. The pool and leisure area was attractive and well landscaped. Located within walking distance of shopping and restaurants. The room was nice and the beds very comfortable. The bath room was a little cramped but that was a minor point. We will stay there again and I would highly recommend.
February 18, 2013