Rated 3.8 out of 5 by 692
Rated 4.0 out of 5.0 by Babs08 Memorial Day Weekend Getaway
When we first arrived Jo out front was very helpful in the parking lot. The girls at the front seat were great and the room looked good. Unfortunately we did not have room service the entire weekend!! We arrived Friday and I had to go down to the desk and ask for towels. It was disgusting. Natasha was very helpful and apologized explaining they were "short staffed" with house keeping. We paid a lot of money to not have any room service from Friday-Monday. And when we were getting ready to go, the cleaning ladies were knocking on our door at least three times and trying to hurry us up out of our room. I am a Holiday Inn member and have never been treated like this before. I am very disappointed in the dated bathrooms with no fans and the room service/house keeping services. We have a lot of mixed reviews and feeling about the trip and would say we would give it borderline three out of five stars.
June 19, 2016
Rated 4.0 out of 5.0 by checkers28 Front desk and concierge services
We had a horrible experience with one of the front desk staff. Not helpful at all and passively aggressive and insincere. For the cost of the hotel, it would be expected that there would be concierge services or info to explore the island and see other sights. On the other hand, the housekeeping staff were outstanding.
June 16, 2016
Rated 1.0 out of 5.0 by JBW46 Poor Hotel all the way around
We stayed in the ocean front view room which is the most expensive room at the hotel. The bar and live band is on that end of the hotel The live entertainment played till past 10:00 PM every night and was so load you couldn't hear yourself think. The bathroom had urine all over the floor and around the base of the toilet. They came to clean twice and never cleaned it completely. I have pictures of the entire experience. I tried to talk with the General Manager Jeff and have emailed him to discuss with no response. Its been a week since we were there. I'm an IHG award member you would think they would trust my opinion since I stay in so many IHG properties.
June 15, 2016
Rated 5.0 out of 5.0 by brudog1941 Great Beach trip to HHI
Spent five days at the Beach House on and had a wonderful time. The staff was very friendly and The Porch restaurant was surprisingly good and again a great wait staff. The only issue we had was twice had to call to have our room cleaned even though we had been out several hours during the day. The second time my wife even vacuumed to try to speed it up after we have come back from the beach to get ready for dinner. Overall though, great time and enjoyed the Beach House.
June 11, 2016
Rated 5.0 out of 5.0 by Beach Bum 123 Mike
Great place to stay, meets all expectations. Love the live music
June 6, 2016
Rated 3.0 out of 5.0 by Arecibo12 Nice beach, hotel not that good.
Arrive at 3:30 and was able to get to the room 30 minutes earlier. Room bathroom wasn't clean and air conditioner not working. Told the front ladies about it . They said they will send someone immediately to resolve the issues. We came back from the beach 2 hours later and the room was very hot and the bathroom wasn't clean. At this time I'm upset because I came back from the beach ready to take shower and I can't take one. Call front desk and spend another hour trying to get thermostat to work and finally they offer us another room not oceanfront like the one I already have book, but at this point I didn't care. I want to shower and have air conditioner in my room that work. Took the other room , no ocean front but was clean and have air conditioning. Beautiful beach. The restaurant was Good and decent price.
June 5, 2016
Rated 4.0 out of 5.0 by gltz Service
We stayed for five nights and loved it. The location is great. We travel a lot each year. The only issue we had was we not allowed to bring non-alcoholic drinks poolside. We understand we cannot bring glass containers, but why not water or garorade?
As I said we travel a lot and have never run into this restriction.
June 4, 2016
Rated 2.0 out of 5.0 by Shelly8842 No promises kept
Stayed a year ago and loved it. Went back this year and despite renovations this trip was anything but enjoyable. Promised room upgrade and not given one. All ocean front rooms are king only. Staff laughed at customers who complained. 35,000 points a night for this is a JOKE!!
May 29, 2016