Rated 3.9 out of 5 by 430
Rated 4.0 out of 5.0 by PSU'15 Exceptional Customer Service was provided to a weary traveler.
After a 13 hours road trip we pulled into this hotel - tired and hungry. We were greated by Fabianna at the front desk. Within a few minutes of arrival she may us feel like we were VIP's. She ensured I received point for my stay . She upgraded our room - ensuring we had a room with a view. We quickly went from tired travelers to happy vacationer. Fabianna and our front desk experience was the catalyst to our great stay !
May 22, 2015
Rated 1.0 out of 5.0 by kydflvr Very unappealing!
During the check-in process, the attendant acted as though she was being bothered by my presence. When I explained to her that I had a reservation, she stated that she was in the middle of an audit. I guess I was supposed to take that as my problem and come back at a later time that was more convienient for her. The attendant was not helpful at all. I had to ask which direction my room was. I had to ask where I could park my vehicle. The attendant did not make me feel welcomed at all. Upon entering the room, I noticed the carpet was very stained/discolored which gave a very dirty appearance. The shower appeared very unclean. There was hair in the tub which indicated it had not been thoroughly cleaned prior to my arrival. In order to make the toilet flush, I had to physically hold the lever down until the water level dropped. There was a very foul odor throughout the entire room. The AC would only stay on for 10 min at a time. I was locked out of my room because the access box on the door malfunctioned. I awoke to the comforting sounds of the vacuum cleaner at 6:30am instead of waves crashing onto the beach. It seems to me that at 6:30am, when on vacation, a vacuum cleaner at that time of day is a bit disruptive. I'd rather spend the night in my vehicle than to stay here again!! Enter at your own risk!!
May 18, 2015
Rated 4.0 out of 5.0 by Comet10 Comfortable but had some issues
We enjoyed the pool area and beach mainly. Our room was clean however was missing television remote, hair dryer, toilet paper and towels upon check in. The television was also not working. The hotel staff was friendly and accommodating and were attentive to our needs after we notified them of the problems with our room. The maintenance staff was very attentive as well. The pool area was very nice however the bathrooms were very dirty and needed major attention! We overall enjoyed the pool and beach. Would stay again based on the attentiveness of the staff to fix our problems.
May 17, 2015