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Rated 4.3 out of 5 by 167 reviewers.
Rated 5.0 out of 5.0 by Great hotel. Good location and great price. Neat, clean accomodation. Friendly and helpful service. we had a great stay. Good for kids too. Pool is nice. July 5, 2014
Rated 3.0 out of 5.0 by Could Not Recommend My husband and I have just spent 12 nights at the Holiday Inn. We booked an ocean view room 8 months prior to our holiday. What a disappointment Room 1405 was! It could be best described as a room with ocean glimpses.The worst feature was that it was beside the lift which creaked incessantly throughout the night and at times sounded like a freight train coming through your room. We complained and asked to be moved but this wasn't immediately possible because of the high volume of bookings.When I stated to the lady at the front desk that my room had been booked for months she said it probably was booked cheaply and was a cheap room! I was taken aback by this acrid comment as I knew how much I had paid my travel agent.I immediately contacted her in Australia who arranged for us to be moved.We were moved but there was no follow up by Holiday Inn to ask if everything was OK.Public relations and customer service clearly is very poor. Location is good, right in the middle of the action with Macy's in the building, restaurants and beaches very close by. In room supplies were disappointing . I have never encountered paper cups being supplied in quality hotels before and the supply of tea, coffee and especially sugar was inadequate. To me, you were just a number in a large hotel.For example the front desk personnel did not explain that you needed your room key to operate the lift, that the lemon and orange drinks were for guests etc Next time I visit Hawaii (I have visited 4 times previously) I will not stay at the Holiday Inn. July 4, 2014
Rated 4.0 out of 5.0 by Good staff The room that we stayed in was a little dated but I can't complain about the cleanliness of the room. All the staff were courteous and friendly. The location was great. July 3, 2014
Rated 5.0 out of 5.0 by Island Paradise I especially appreciated the fact that my Elite status was recognized. Parking could have been much more expensive, had the hotel not recognized my membership status. Staff was EXTREMELY courteous and helpful! Will DEFINITELY stay here on my next visit! July 2, 2014
Rated 5.0 out of 5.0 by Short Stay Although we were only there one night while we visited Perl Harbor, the hotel was very comfortable and the staff was warm and friendly. Great location next to the beach and shopping. Everything within walking distance. Would stay there again. July 1, 2014
Rated 4.0 out of 5.0 by Great location in Waikiki Hotel is located in the trendy shopping district in Waikiki. It is within walking distance from a lot of the good restaurants in the area and although it is not a beach front hotel, it's just an easy walk to the beach. June 30, 2014
Rated 5.0 out of 5.0 by Great Hotel and Great Service My wife and I celebrated our 25th anniversary in Hawaii, and spent the week at the Waikiki Beachcomber. The staff was friendly and provided excellent service, the hotel was very clean and close to everything, and we had an overall great time. I would recommend this hotel to anyone that is looking for a comfortable and reasonably priced place to stay in Waikiki. Two thumbs up. :-) June 30, 2014
Rated 5.0 out of 5.0 by Enjoyable stay The customer service at Holiday Inn Waikiki was exceptional. The room more than met my expectations, staff, including housekeeping staff was very friendly and approachable. Comes highly reccommended! June 30, 2014
Rated 4.0 out of 5.0 by Rest and relaxation. A hotel well situated for the beach, cafes, restaurants and transport. The room was spacious and the bed was very comfortable. Also the bathroom was large with plenty of cupboard space. As our flight left late in the evening, room extension was provided at a very reasonable cost. This hotel needs brightening up as the reception area /lobby is gloomy and drab. The pool area is very dated. However, we enjoyed our week there. Nice staff too. June 30, 2014
Rated 5.0 out of 5.0 by Recent Stay I had a good stay here. I arrived early and they were able to get me into my room around 11 am. They upgraded me to a partial view and even brought me chocolates! The beach is about 1 1/2 blocks away. They have a restaurant and bar onsite which is nice for breakfast. I didn't use the pool or hot tub, but seriously the beach is close I don't know why you would come to Honolulu to sit in a pool. I would certainly stay here again. June 27, 2014
Rated 5.0 out of 5.0 by Great location Excellent location, only a short stroll to the beach and right in the middle of the shops. Initially thought it might be noisy as we were just above street level and above Jimmy buffets - could hear the bands till about 9pm but it was quiet after this. Had a great stay - close to everything especially if you don't have a vehicle, June 26, 2014
Rated 5.0 out of 5.0 by Great Location. Repeat family stay at the Beachcomber Hotel. Location perfect - Staff friendly - Beds comfortable. We stayed in a premium ocean view room at the front of hotel, 16th floor with a Great View. Paid premium price. Until next time, Mahalo !!!!!!!!!!! June 26, 2014
Rated 4.0 out of 5.0 by Great Centrally located hotel Great hotel with a great location right in the center of all the activitiy. June 25, 2014
Rated 5.0 out of 5.0 by Good Location The hotel was in a great location to the beach, shopping and restaurants. The staff was very friendly and accomodating and the room was clean and modern. We did have an ocean view like we requested and it was nice to have a balcony to sit and enjoy the nights on. We traveled for our wedding anniversary and the staff noted this on our reservation and had a box of chocolates sent to our room. The was a great surprise and made us feel very welcomed by the hotel. June 25, 2014
Rated 5.0 out of 5.0 by great hotel and staffing okay view the hotel itself was wonderful. the concierge service was fantastic however our ocean view ended up being a construction site with noise during business hours. although we spent minimal time in the room, it would have been wonderful to wake up to less destruction. would definetly recommend this hotel. June 25, 2014
Rated 3.0 out of 5.0 by Comfortable bed and good hotel for the price My stay was generally good: the bed was great, the room was nice and the restaurant / bar was convenient. The bar staff were pleasant and attentive, but not pushy. The front desk staff tried, but weren't very helpful. The hostesses at breakfast were inattentive, but the wait staff was great. The lack of room service made dining at the restaurant / bar a must at times, although there are plenty of restaurants near the hotel. Laundry service was incredibly expensive as was parking, and entering and exiting the hotel by car can be aggravating if you're not patient. Overall, your paying for location and for the price, my two-week stay was good. June 24, 2014
Rated 5.0 out of 5.0 by Great location - Most comfortable bedding We originally booked a partial ocean view on the 11th floor and have very little view of the distant ocean. Greatfully we were upgraded to an ocean view room on the 9th floor. Though it can be a little noisy, it didnt keep us up at night. Both rooms were updated and the bedding exceptional. Customer Service was also wonderful. My only negative points were Jimmy's buffet downstairs - dont even bother. Poor selection, poor food and understaffed. Its much better and cheaper to go to the cheesecake factory across the road. The pool is also quite small. June 24, 2014
Rated 5.0 out of 5.0 by Great Location This hotel is located in an excellent spot . You can find everything you need to have a wonderful time. I highly recommend this hotel. June 21, 2014
Rated 5.0 out of 5.0 by Great location and staff Staff upgraded us to a jr ste overlooking Waikiki and diamond head. Convenient access to everything in Waikiki. Pool is small but who uses the pool when you are at Waikiki. Thanks for a great stay!!! We will return. June 18, 2014
Rated 4.0 out of 5.0 by Location is awesome We stayed here two night prior to our cruise and one night after our cruise in June 2014. Except for one night of noise from the room next door our rooms were nice and quiet most of the time. The location was excellent and staff were friendly. We were not in the room except at night but it was kept neat and tidy for us. June 18, 2014
Rated 4.0 out of 5.0 by Location location location This hotel is right in the centre of it all a short walk to Waikiki beach, a large selection of restaurants close by. Next door to Macy's . We had a lovely spacious room with an ocean view . We used the gym which was well set up with aerobic equipment and free weights. No toilet at the gum which was a bit odd. The only negative experience was the breakfast. Healthy options were pretty limited. The selection of fruit was very basic,not even a banana, which considering their price you would think they would be in abundance. No natural yogurt but two flavoured. Cereals all highly sugared fruit loop variety. If you like rice you were well catered for. Would definitely say don't bother paying or upgrading to option with breakfast. June 14, 2014
Rated 4.0 out of 5.0 by Thanks for a great stay Thanks for a great stay , this is what I expect from a holiday inn, only downside was the construction site next to the hotel, which was annoying but I figured there was not much one could do about it, maybe ask for the construction to start after 8 am? Anyway it was all good Thanks June 13, 2014
Rated 4.0 out of 5.0 by Friendly staff and great location The hotel location is perfect. The staff is very friendly. We have requested for a quiet room and we did get that. Easy check-in and check-out. June 13, 2014
Rated 2.0 out of 5.0 by Unbearable construction noise The construction project adjacent to the hotel will continue until 2016. A room on the construction project side of the hotel is noisy with unpleasant construction views. This fact was omitted in the description of the room. The room was also listed as an "ocean view" room. We could see a 1/2" sliver of the ocean over the roof of a beach front hotel. June 13, 2014
Rated 5.0 out of 5.0 by Great Location! Fabulous location, the room was excellent and very clean. We would definitely recommend this hotel to others! Unfortunately there was a lot of construction going on around the hotel, so at times it was quiet noisy. I'm sure it would be perfect once that is over. June 12, 2014
Rated 5.0 out of 5.0 by first waikiki stay! I loved the hotel. staff was great. I remember Emily being our constant valet person June 11, 2014
Rated 5.0 out of 5.0 by Great Stay Overall The hotel was great overall. The only problem was the construction going on all day everyday. We had an ocean view, but also a construction view. It was very loud and annoying. I just wish we had gotten some kind of heads up on that. I understand that it happens, but we paid a lot of money to be in Hawaii. June 8, 2014
Rated 4.0 out of 5.0 by Front desk unhelpful Wonderful location in Waikiki, comfortable, clean room, great having Jimmy Buffet downstairs, friendly & helpful valet & it was an honor meeting & talking with USA military soldiers staying in the hotel in between missions. Whether it was hotel policy or unhelpful front desk staff, they were not willing to make new Holiday Inn reservations for me at other sites. I travel alot on business with my husband & have never had this issue. The front staff were not busy, two at the desk with no one waiting for their attention. They directed me to the lobby computers which charged 20 cents per minute or to call their 1-800 number (which wasn't provided). Huh? I have to pay to make a reservation with Holiday Inn while staying at a Holiday Inn? Also when checking in a few days earlier, a roped off section was reserved for Gold/Platinum Elite members. While standing in this line, we were directed to go to the other line's end with others. Several of us just scratched our heads in wonder. We didn't mind waiting our turn, just don't confuse us with your silly signs & then bark at us. June 7, 2014
Rated 3.0 out of 5.0 by staff The staff at the front desk were wonderful. They went above and beyond to help us with flight issues we had. The concierge was almost non existent. We called several times and never spoke with anyone. After being transferred 3 times, the front desk assisted. June 7, 2014
Rated 5.0 out of 5.0 by security Was very helpful in showing us how to use the elevator and was always noticeable in the area, lobby and grounds. June 5, 2014
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