Rated 4.3 out of 5 by 332
Rated 5.0 out of 5.0 by Smurf99 Great family holiday
A great place for a family with kids. Kids rooms, kids club and pools were all perfect for our stay.
October 7, 2015
Rated 1.0 out of 5.0 by Anusorn Joke Room type different from my reservation
My reserve : Pool Access(New Building)
Actual : Pool access(Old Building) => 4th floor(New Building)
I found problem on check-in but reception don't contact anyone to clear my problem(only said not available room#, so I need to got it and go to my room#pool access at old building# but I found other guests stand and jump to the pool at my terrace. I am very angry and call to customer care center#staff of here cannot clear my problem# to request change to new building by any room type, Finally I got 4th floor #not pool access by my payment pool access at new building)
Say thank you for customer care center.
And please improve communication between Sale and Hotel I think that customer hope before visit to Holiday inn so much.
Sorry for complain.
October 4, 2015
Rated 3.0 out of 5.0 by preman FAMILY GETAWAY
Overall our family getaway at Holiday Inn was a great experience and the kids had a good time.
September 30, 2015