Rated 4.2 out of 5 by 694
Rated 1.0 out of 5.0 by KatieRobi AWFUL!
Our first trip was amazing. Second was a nightmare.
\We brought 5 extra people too, booked a total of three rooms.
Treated like garbage. Ignored by staff. Staff was rude and unhelpful.
The rooms were not cleaned most days and the staff does not care. I was injured and ignored by staff. Still waiting to hear back almost a year later. DO NOT GO.
Food is ok at best the staff is awful, rooms are ok. NOT WORTH IT!
They need Customer service training.
October 3, 2015
Rated 5.0 out of 5.0 by Allia 6th Visit
My husband and I were recognized as not only IHG members but also as repeat guests. This made us feel immediately at home.
The newly renovated suites are absolutely gorgeous. We relaxed in the complimentary VIP lounge on building 7 which was a great perk.
Another great visit!
October 1, 2015
Rated 5.0 out of 5.0 by Duane876 Great Vacation
Really enjoyed the stay at Holiday Inn and am looking forward to visiting again. Really relaxing with suitable activities.
September 30, 2015
Rated 5.0 out of 5.0 by BrendanG Another amazing stay at the Holiday Inn Resort Montego Bay!
After a wonderful stay one year ago, we went back to the Holiday Inn Resort Montego Bay and had one of the best vacations we've ever had! The staff of the resort again made this one of the most memorable trips; Jodi, Chadisha, Orrett, and Tyrone went above and beyond to make our stay special. Jodi took special care to make a milestone birthday a real treat. She is irreplaceable! The restaurants had amazing food, and during renovations, the staff were able to pull off great buffets, no noise, and a world class vacation! We will be headed there again soon!
September 30, 2015
Rated 5.0 out of 5.0 by Karinkevin Impressed :)
our mini vacation at the Holiday Inn, Montego Bay was an excellent choice to end our stay in Jamaica.. We began our vacation at a 5 star resort in runnaway bay and were due to fly home on the Sunday. We asked for help to stay at the 5 star for 3 more nights, but staff were not willing to assist us....., so we looked at your hotel. The price was better, we were closer to airport, beds were incredibly comfortable with fluffy pillows, shower was amazing and the food was fabulous. The beach was close, staff were friendly and made us feel at home. another positive is free wifi - we even got it on the island. watched sting ray swim past the dock. watching the sunset was stunning. entertainment was great (motown).
the only negative for us was the uncleanliness of the adult only pool.....we swam in the big pool instead. we bacame engaged while staying at your resort and will be saying our vows in the spring 2016. we would love to think about bringing our family and friends and experience this with you all.
September 29, 2015
Rated 2.0 out of 5.0 by sherene could be better
Guess service could be better and not enough choices of food or fruits for an all inclusive. But I make the best of my vacation.
September 29, 2015
Rated 4.0 out of 5.0 by cgx2 Comfortable bed and great service
Great value for money. Food was bland however as catering for all tastes this is expected. Pepper sauces were provided for those who wanted to spice up their food. Excellent sea views. own private island. Really a good value for the cost. Would definitely recommend.
September 28, 2015
Rated 5.0 out of 5.0 by Drumbago Best Vacation
Vacation was great.. Friendly staff. Staff greeting at the elevator made my day. Good food and entertainment. My fourth stay, missed some of the old staff. Would have rather a king size bed rather than the two double beds.
September 25, 2015