Rated 3.9 out of 5 by 27
Rated 5.0 out of 5.0 by medny58 restaurant attatched to hotel
We ate at Apple bee's which is attached to the hotel the hostess was less than professional she was childish and rude. When I spoke to the manager he apologized for her behavior (if this happened to you) kind of a insulting apology and the actual hostess never was asked to even come over to our table. We were insulted and they just thought we wanted a free meal which we never even eluded to any freebies. It was a Friday night and the restaurant was less than half full and I am quite sure the hostess has a lot to do with the lack of patrons. I gave the hotel high marks because their staff was superb. The vent in the bathroom was very dirty as well as the ceiling so not all 5 stars.
August 29, 2013
Rated 5.0 out of 5.0 by fandwrfun One of the best for a mini vacation.
Ok so I always look at reviews and say who at the hotel wrote that one. but I am not an employee nor a family or friend. So that said our family had an awesome time. Not only are we a member of the Priority Club or new IHG club and the extras we got at the hotel but the staff was awesome. We stayed one night. Got a great deal last minute. The room was clean, the grounds were nice, very secure great location, and lots of activities for the kids. I would say one thing for the activities person maybe announce on the microphone about the sign ups instead of having to go table to table. Love the oversized Chess and checker boards. Again super nice place. It made our last vacation prior to school a blast!!!! Thank you to all the staff. We will surely come again next time we are in Orlando. You rock keep up the great work.
August 17, 2013
Rated 3.0 out of 5.0 by Caleb92 great place
We stayed in a junior suite, super comfortable, great shower, the room was clean. The bad news, the next day, the elevator broke and we were on the top floor. We helped others carry their stuff down to the ground floor and for that, we got a fifty dollar credit which was actually $38.00 because they charge taxes and a resort fee. The resort fee is stupid because it's a pool, there's no resort. There's some neat stuff around the pool but none of that qualifies it to be a resort much less charge a resort fee. I've stayed at several resorts and this was not a resort. We get to the ground floor and the housekeeping staff is waiting in front of the elevators which aren't working. One of the housekeeping girls says to one of the housekeeping/maintainance guys, in Spanish, help the guests with the bags we just carried down six flights. He looks at her and says no. So we carried our stuff out to the car and the others carried their stuff to the lobby which is a haul from the tower we were in. Anyway, I got a $50.00 credit, which, if you ask me, was insultingly inadequate considering I had to review my bill with her twice because they charged me the resort fee, taxes and some miscellaneous charge, only $10.00 but I don't what it was for, twice. But the room was great. I'd stay there again.
August 16, 2013
Rated 5.0 out of 5.0 by GinaH69 EXCELLENT PLACE TO STAY!
My husband, 4 year old daughter and I stayed at this resort around the 4th of July this summer and we absolutely loved it! It was so relaxing and quiet (which was surprising since it was during a major holiday)...my daughter loved the pool and was out in it with some girls from Argentina until 11:00pm every night! We had absolutely no complaints about this hotel, the staff we wonderfully friendly, the food (which was at the attached Applebee's# was great #especially with the "kids eat free" menus), the pool and pool area was clean and well kept and the rooms were very comfortable! I just rebooked for next year and can't wait to come back!
August 14, 2013
Rated 5.0 out of 5.0 by Gemasi Don't do exterior rooms and it's perfect!
Great stay, great rooms! Do make sure you read the binder and ask questions. Kids eat free at the adjoining Applebees you just have to ask for a voucher from the front desk. Also, do not book for exterior rooms. They are way more worn down and tired...although clean just not as appealing or roomy as interior rooms. :) Extremely close to downtown Disney and parks.
The complimentary shuttle is not something to rave about. The buses are small and they pick up at several hotels in the area, which means a packed shuttle if you get the last one of the night. Be there 15-30 min early to get the first seats in the front especially on the shuttle that doesn't have a working AC. ;)
August 9, 2013
Rated 5.0 out of 5.0 by RCAB Great Hospitality
I have stayed here several times now and all I can say is wow! The staff is super friendly, the rooms are huge and clean, and the amenities are great. I will definitely return, and now I'll continue to keep receiving the same great service. I have recommended this hotel to many people and will continue to do so.
July 6, 2013
Rated 5.0 out of 5.0 by modriven Outstanding Hotel Property
Last minute booking which turned out to be an excellent choice. The room was very clean and spacious with a beautiful view of the pool. The bathroom was also very big. The hotel is nearby many shops and attractions.
June 25, 2013
Rated 1.0 out of 5.0 by GentleGiant Poor experience over all
The elevator was shut down in our building upon check in. We had to haul our luggage up six flights of stairs. Two more times during our stay, the elevator was shut down. It made noises and was shaky when it was operational.
We booked adjoining rooms. We were given side by side rooms, but the property had given the adjoining rooms on either side of us to other guests. Upon booking, we were told we would have a balcony. This was not true.
We were also not informed at booking that this property does not have Breakfast included.
We will never stay at this location again, nor do we recommend it.
June 23, 2013
Rated 1.0 out of 5.0 by Kee3108 Will never stay again!
When booking this room online it looked like it offered a lot of things. Even makes you think that things are within walking distance. The shutlle isn't as convenient as they make it, so I had to rent a car. The staff does not inform you of the offers they have, as far as, kids eating free. If you don't ask they won't tell. Of course, they slapped me right next to the parkling lot. When I asked were any other rooms available, you get the no answer. I think putting a woman and a small young child there is very inconsiderate. The bed in my room felt like it was broken in the middle, so you had to sleep on the edge of the bed. What would have been the use of complaining since they didn't have any other rooms as they stated. The game room is okay, could have been a little better for the cost of the hotel. The movie theater is just a room with a television, so don't get too excited. No big complaints about housekeeping they did a good job. This one experience makes me want to never stay at another Holiday Inn again, at least never this one. I will be sure to spend more money on a hotel on the Walt Disney Resort the next time I visit Orlando.
June 5, 2013
Rated 4.0 out of 5.0 by Yeager4u Great stay
Travel on Business to Florida. Great stay, comfortable room and competent staff. Thanks!
June 1, 2013
Rated 1.0 out of 5.0 by melissa1143 very unhappy family
I have stayed here twice before and really loved it. This stay not so much. We arrived on a Monday not realizing that the activities for the kids would be only if the hotel was busy. So Monday no activities were played by the pool and the outside tiki bar did not open. So if u want a drink or something to eat u have to go into the inside Applebees. Very inconvenient.!!!!! Tuesday same thing. Both times went down to the movie theater no movies. Also there is a movie played by the pool but only on Fridays. I stayed here for a week I don't feel like i's any different than a regular hotel you r just paying for the word resort. When I checked out I was told I would get my resort fees refunded never happened. When this was the sunspree you got much better service. Remember when booking this u get all the fun stuff only if it's busy!!!!! I will never go back!! I don't vacation much I expect to get what I payed for!!!!!
May 23, 2013
Rated 5.0 out of 5.0 by SabRob Pleasantly Surprised
I was pleasantly surprised by this hotel. Sometimes you aren't sure what you are getting whenever you find a great room rate. The rooms were very clean and spacious and the beds were the most comfortable hotel bed I have ever slept on. The resort has lots of great things for the kids to do.. nice pool, poolside games, game room and movie showings in the lobby. I wish we could have stayed longer and definitely plan to stay there everytime we come back to Disney!
May 21, 2013
Rated 5.0 out of 5.0 by RCAB Great stay!!!
This is my favorite location to stay in the Orlando/Lake Buena Vista area for business or pleasure.
The rooms are fantastic and everyone on the Staff is very friendly and accommodating.
Overall: Great service, great property, spacious rooms, and delicious food provided by Applebee’s.
I will definitely come back!
April 19, 2013
Rated 5.0 out of 5.0 by amif03 Great Service
The employees were extremely nice and accommodating. I loved how there was a lot of stuff to do for kids. They have an arcade room, computer room, and a kiddie area in the pool section. We stayed in the Presidential Suite and the room was very clean and really nice. I will defiantly recommend this hotel to my family and friends.
April 3, 2013
Rated 3.0 out of 5.0 by Anncoco Pool and accessibility
I was lied to by a staff member on the phone when I made our reservation, he told me the hotel had an INDOOR pool, when it did NOT. My children were very dissatisfied with this as it was very cold in Florida the 4 days we stayed there. Also it is not convenient at all to go from your room to the main lobby, you have to go outside every time. I complained to the front desk about the pool problem and no one even tried to make any change to the price due to their lie.
April 2, 2013
Rated 2.0 out of 5.0 by mike546 Tourist Trap, Tourist Trap
I made the mistake in staying here on business; should have known my mistake right away when they didn't acknowledge my Platinum level status; second they made no attempt to let me know that there was resort fee for pools etc; now let's be real, this hotel is not a resort...it is a hotel that happens to be close to Disneyworld and the management figured out a way to add more fees. When I brought the fee to the attention of the front desk the next morning and inquired why I had an extra, the front desk was very flip and said everyone has to pay it no matter if they use the facilities or not; OK then management stop horsing around and put this in your hotel charges if its mandatory. Again I will not be back.
January 26, 2013
Rated 5.0 out of 5.0 by Grandpa64 Grandkids Trip
Great location 5 minutes from Disney. Kids had plenty to do on site and parents could wind down from a hectic day. On site restaurant is a real plus. Our party of 11 truly enjoyed the stay.
Rooms were very large and adjoining romms were a hit with the grandkids; they had never seen this arrangement, but this is an older property that has been well refurbished, Would definately recommend.
November 24, 2012
Rated 5.0 out of 5.0 by Tom58 Large comfortable room
Exceptional well maintained facility. Short easy drive to Disney parks.
November 24, 2012
Rated 4.0 out of 5.0 by Lilkessi EXCELLENT, Convenient Location
The staff members were very pleasant. The hotel common areas as well as the rooms were impeccable.
October 3, 2012