Rated 3.9 out of 5 by 27
Rated 5.0 out of 5.0 by Disney123 Awesome! Highly recommend
The room was spacious and clean. Bathroom in great shape. The staff was helpful and prompt and very friendly. Hot tub and pool were wonderful and clean. The location is super convenient to Disney World, Sea World, and Universal. All within 10 minutes. There are a lot of restaurants around and plenty of options for things to do. The staff even held our bags for us after we checked out until our flight. The only complaint would be that the wireless went in and out, other than that its a great atmosphere and family friendly.
December 9, 2013
Rated 1.0 out of 5.0 by TerribleDisappointed Disappointed
As an IHG Platinum member, I stay in Holiday Inns a lot. I decided that I would redeem my points for a family holiday vacation to Disney and chose this hotel since it was close and had a shuttle.
Big mistake! The hotel staff failed to accommodate my request for an upgrade and stated there were none available. I confirmed by a guest later that there were in fact upgrades available. Instead, the staff placed me in a room with broken tile laying on the floor, carpet tact strip exposed, an unsealed window that leaked, and room dimensions and toiletries that were way under par for five guest. I truly believe it was because I redeemed my points for this stay that the staff failed to accommodate me with quality customer service.
When I brought this to the attention of the hotel manager, she just blinked a lot at me to portray false confusion and disbelief in my unhappiness. I felt she was attempting to belittle me and my complaints. I mentioned that it would lose our continued patronage, but she did not seem to care. She offered no remedy of condolence for my displeasure.
Additionally, the shuttle service, which was the reason we chose this hotel, leaves much to be desired. If the concierge (3 at one desk) aimed to do their job, I would have known that before our family had to wait an hour at night - in the cold - for the shuttle to pick collect us. We drove to the parks for the remainder of our stay. The concierge were too enthralled with their computers and relaxation time to "act' like they cared/wanted to welcome me and answer any questions I had when I approached them.
By the second night, I was so disappointed and wished to leave. I would have waived all the points that I earned just to get out of this hotel since they treated me as though they didn't care to have my business. This was very disappointing because I have been such a loyal customer, and this time (with my family) was the one that really mattered to me. I would have left if I did not have five people to pack up and move.
Don't say I didn't warn you - save your vacation and stay somewhere else.
December 4, 2013
Rated 5.0 out of 5.0 by ROBINS54 OVERALL STAY
WE STAYED AT HOLIDAY IN FROM 10/10/2013, UNTIL 10/16/2013, AND I WANTED TO LET THE HOTEL KNOW THAT WE HAD A GREAT TIME. I WAS SKEPTICAL AT FIRST BECAUSE OF OTHER REVIEWS BUT DECIDED TO GIVE IT A TRY. I'M GLAD WE DID. FROM THE MOMENT WE GOT THERE (11:30 AM), WE WERE CHECKED IN RIGHT AWAY AND CHECK IN WASN'T UNTIL 4. WE RECIEVED BREAKFAST BUFFET COUPONS WITH OUR ROOM. FRONT DESK AGENT TM, TOLD US ABOUT ALL AMENITIES OFFERED AT THE HOTEL. TM PROVIDED EXCELLENT CUSTOMER SERVICE. WE TOOK ADVANTAGE OF APPLEBEES BEING RIGHT ON SITE AND THE SHUTTLE SERVICE OFFERED TO ALL DISNEY ATTRACTIONS, WHICH WAS PLUS. WE DROVE OUR RENTAL CAR TWICE THE WEEK WE WERE THERE. I ALSO LIKE THE FACT THAT ALL ATTRACTIONS WERE CLOSE BY, 7 ELEVEN NEXT DOOR, RESTURANTS ALONG THE MAIN ROAD AND A GIFT SHOP FOR SOUVENIRS ACROSS THE STREET. THE ROOM WAS A BIG KING ROOM, NICE POOL VIEW, EVEN THOUGH WE DIDNT GO TO THE POOL OR TIKI BAR. THE STAFF WAS VERY FRIENDLY AND HELPFUL WITH EVERYTHING WE NEEDED. HOILDAY INN WILL BE OUR NEW VACATION SPOT. WE HAD A GREAT TIME. ONLY COMPLAINT WAS WI FI DIDN'T ALWAYS WORK, BUT THATS UNDERSTANDABLE WHILE ON VACATION.
THANK YOU , I HOPE TM IS STILL WORKING THERE, SHE IS A VERY NICE PERSON
November 23, 2013