Rated 4.6 out of 5 by 669
Rated 4.0 out of 5.0 Great staff, bad timing
Our sleepless night was more a result of poor timing than anything else and can not be blamed on the hotel or staff. Turns out college spring break was still in full force when we arrived. I do wish that since the hotel was an official participant in the spring break experience, complete with a DJ who played music until 4am, that something could have been mentioned on the IHG booking site. Just a little warning would have been nice. However, the staff was very sympathetic and did everything possible to make us comfortable during our stay. They were courteous, friendly, and went out of their way to accommodate any requests we had.
March 27, 2015
Rated 1.0 out of 5.0 by Samiii unprofessional staff
From our first day the rudeness of the security staff that resulted in the arrest of one of the guests that were with me by the police, but the police did not press charges.The manager decided to not have my friend come back to the resort and gave us the choice of either taking a reimbursement of two nights that we had left out of the 5 nights, and the friend that came with us did not even have the chance to even sleep for one night in this resort, or stay without that friend. It was a very disappointing stay because I have been a guest that not only have stayed in the Holiday inn hotel chains in the U.S but abroad as well.
Security staff should be there to secure guests not be rude to them, and the manager should always take the guests side not the other way around.
March 23, 2015
Rated 4.0 out of 5.0 by spbk2015texan time of my life
Had a fantastic time. The air mattresses provided were a bad quality and deflated. The pool needed to be cleaned more often and have more chemical checks. The rest was great. Staff was more than welcoming and very friendly.
March 22, 2015