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Rated 4.3 out of 5 by 335 reviewers.
Rated 4.0 out of 5.0 by Friendly Staff were attentive throughout my stay - thanks mr ganesan for making my stay more bearable in the smelly smoking room. i strongly recommend that management ban smoking in the bedroom September 2, 2015
Rated 5.0 out of 5.0 by Great hospitality. Friendly hotel staff, comfortable room, good location in Batu Feringghi, Penang. August 31, 2015
Rated 5.0 out of 5.0 by Excellent Helpful staff and clean hotel. Would recommend to anyone thinking of visiting Penang. The hotel is well placed and the pool is a real highlight as it is clean and next to the bar. The nearby beach and local food and drink places were very good too! August 31, 2015
Rated 2.0 out of 5.0 by Appalling service standards Terribly disappointed with the the standard of service. front desk staff assured my wife that the hotel can help to freeze and store my wife's breast milk for our baby till our checkout. To our horror on the checkout day, the milk was merely chilled and not frozen as we had been assured. As such the milk had gone bad and we had to throw them away. We had thought that we had checked into an international hotel with international standards but how wrong we are. Will never trust the holiday inn brand anymore. In addition to this, the breakfast was awful and we stopped eating at the hotel after the first time we had it there. The entire facility feels rundown and our bathroom tap was leaking throughout our stay. August 30, 2015
Rated 2.0 out of 5.0 by Is the Intercontinental Hotel Group noise-sensitive enough? During our stay in Malaysia, we learned that air-conditioning systems can sometimes be completely indaudible. Differently, at the Holiday Inn Penang, there was a major rumble in the whole west part (old building). Even a room in 7th floor didn't bring much relief. The reason was a giant heat exchanger that was attached to this building part. Noise levels measured with a doctor approved smartphone app came close to driving a car on the highway, 65decibels! Compare 35dB in a quiet, non-airconditioned room and 40dB in a room with high quality air-conditioning. Cleanliness was excellent however, except for the air conditiong filter. August 30, 2015
Rated 4.0 out of 5.0 by Jekyll and Hyde This hotel has an old part (Beach wing) and a new part (Feringgi Wing). The Beach wing is not fit for human habitation. The Feringgi wing is quite nice. Unfortunately, the only restaurant and pool are at the Beach wing across the road. There is an overhead bridge with handicapped unfriendly stairs and no ramp. Other than that, the rooms in the Feringgi wing are nice and large. The TV doesn't offer many channels and the guide doesn't correspond to reality. So, if you book a room here, specify Feringgi wing. August 28, 2015
Rated 1.0 out of 5.0 by Worn and service not matching 4* The room smelled of smoking (though we ordered non-smoking) and showed view (OK, at the time of booking other rooms were likely already taken) of parking lot. The pool is small and full of people and kids with T-shirts or robes. In the breakfast area birds are landing on the food stalls and picking on kitchenware/food. August 26, 2015
Rated 4.0 out of 5.0 by Comfortable bed and great service I stayed at Holiday Inn for one night. It was a tower hill room. Because sea wing are fully booked on that week. huhu.. But there was a sky bridge that connected to the main hotel..overall was nice..Just try to stay, you wont regret! :) August 26, 2015
  • 2015-09-04T10:56:23.369-05:00
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