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Rated 4.3 out of 5 by 83 reviewers.
Rated 5.0 out of 5.0 by Return Visit We have stayed at the Holiday Inn many times and at all times have felt like we are part of a big family when it comes to the staff we have got to know over the years, our only criticism would be the pillows which we find to soft apart from that we have found that nothing is to much trouble for the staff, and almost with out fail you get a Good Morning or Good Afternoon etc. from all the staff. We would recommend this Hotel to anybody. August 23, 2014
Rated 5.0 out of 5.0 by Attractive property, good stay We were impressed by the Holiday Inn Resort Penang. Service throughout was exemplary: friendly and prompt. Our room in the tower wing was fresh, spacious and stylish and had wonderful views. The hotel was quite heavily booked during our stay but the staff managed the crush at breakfast times expertly. August 19, 2014
Rated 1.0 out of 5.0 by Utterly Disappointed Of all the hotels along the Batu Ferringhi Beach, I deliberately chose the Holiday Inn, trusting in the IHG brand and my Priority Club membership will see me get another reasonable stay at another Holliday Inn property. Unfortunately, things did not work out this way. Check-in was a long drawn out affair. Our two rooms were not ready, so we decided to take an early lunch at the Beach Wing, across the road. Surprise, surprise, the restaurant there was still serving breakfast. It was already well past 11.30, closing in to 12 noon, and LUNCH WAS NOT SERVED! We were asked to wait for a table, and when we got a table, no one attended to us to offer us even a drink. We were simply left there to sit and wait for them to clear breakfast and bring on lunch. We waited for some 15 minutes. Not getting any attention, we decided to go out to another hotel for lunch, for which we had to spend 140 MYR for the return trip. What a reception, to start our holiday in Penang! The following morning, we thought it might be an idea not to join the crowd for breakfast, at the same chaotic restaurant mentioned above. So, our group of 15 got there at about 10.30 am. And, surprise, surprise, the same chaotic scene was there, awaiting us; except it was even worse than the day before. Even at that late hour, we discovered that WE HAD TO QUEUE FOR OUR BREAKFAST! And, it was a mighty long queue! I could not believe what I saw. WE HAD TO QUEUE FOR BREKFAST IN A HOLDIAY INN HOTEL! What's worse, when it came to our turn, after standing in the queue for some 20 minutes, they could not find us a table or tables big enough to accommodate our group of 15 pax. And, when we finally got our tables and seats, the Buffet spread was as good as depleted. When I asked for Nasi Lemak, I was pointed to a station some distance away. When I got to that station, I could not find any Nasi Lemak, and I was told that Nasi Lemak was placed at that first station where I had walked over from. WHAT A MESS! Should I title this report anything other way? I WAS UTTERLY DISAPPOINTED, not to say disgusted. I wonder if this is the new standard of the Holiday Inn chain of hotels worldwide? Will someone caring enough from IHG kindly illumine me. August 6, 2014
Rated 3.0 out of 5.0 by Good location Very near to shops and just a few minutes away from Teluk Bahang. August 4, 2014
Rated 5.0 out of 5.0 by Ecellent Place to be Great palce for breakaway from the stress of the city August 4, 2014
Rated 4.0 out of 5.0 by Service Generally I can say that I enjoyed my stay at your good hotel. It was a nice experience but apart from a bit of leisure, I also had the opportunity to catch up with some family members whom I've not seen for quite some time. When I checked out, my final bill was not properly broken down to show the room rate, tax etc which I overlooked. Just a couple of hours ago I sent an email requesting for a proper breakdown of my bill so that I can submit it to my company for accounting purposes and I 'd like to compliment your staff at reservations for their speedy response to my email. On this note, I'd like to say that I'm very pleased with the speed, efficiency and delivery of service. Thank you. August 3, 2014
Rated 5.0 out of 5.0 by A great place to rest and relax This is the first time I stayed in Holiday Inn Penang. Was expecting just any other beach resort in the area, but they proved me wrong. Service provided upon check-in was fast, and was given a room upgrade. The only unfortunate part was I booked for a double bed, they ran out of it. So got a twin bedded room. That's fine because the room was still comfortable and nice. After dropping my luggage I went straight to the beach. Love the idea they have burgers made on the spot to be purchased. Taste was ok though. Had my burger and welcome drink while resting on the deck-chair under the coconut tree. Now that's what I call rest and relax! Staff was quite friendly but some need to be more attentive especially around the bar area. Other than that, there's nothing much to complain. August 3, 2014
Rated 4.0 out of 5.0 by Poor in sound proof in the room Overall is good but the sound proof system in the room is quite poor. August 2, 2014
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