Rated 4.0 out of 5 by 14
Rated 4.0 out of 5.0 by Sads Need improvement
The service during check in was fantastic. Recognized elite members. got an upgrade. to improve is on the parking. i spoke to the guest relation regarding some reserve parking at the beach wing. she told me cannot reserve due to high occupancy. but to my surprise, i saw the reserved signage with other cars number plate. not so helpful, as when i talked to her, she requested me to talk to the security myself. the reason i ask for the parking is because my son is only 5 months old and try to reduce crossing the road. is this double standard?
December 1, 2013
Rated 5.0 out of 5.0 by butchgon hotel staff has made stay truly exceptional
On our very first night, we met Maria who gave us exceptional personal service when we had dinner. She also gave us shopping tips and made us feel very welcome in the hotel.
We enjoyed the singing group who were very knowledgeable about the latest hits. They encouraged group participation.
As a result, we spent every day's end relaxing at the lounge.
We also felt the value of being a platinum member as we were upgraded to a one bedroom suite which had a fantastic
Panoramic view of the beach.
October 31, 2013
Rated 4.0 out of 5.0 by Mannan Expeiance
All the stay was very good except the Bill services was very bad never expected in holiday inn and never seen in similar hotel. I requested to pick up my bags from my two room waited for 30 min no body came and due to time constrain I took my six bag to the ground floor. This was very Bad.
October 23, 2013
Rated 4.0 out of 5.0 by Maryss13 Nice room especially the Tower Wing Kid Suite.
First time staying in Holiday Inn Penang.. I was impressed with the room which I can give marks 9/10. Choose to stay at Tower Wing Kid Suite. The bathroom was spacious and the beds are very comfortable. My kids enjoyed very much because this Kid Suite is equipped with PS3 but only lacking of the service. My kids only managed to get the Joystick and the CD after 4 hours waiting. Should have more backup and variety CD games. Others are okay. The food served during breakfast were widely spread and variety. The staff are very friendly and able to help us especially like me a mother with 4 kids (include one infant) bringing a stroller along. Will try to stay at Beach Wing next time for more easy access to all the amenities ( kids club, restaurant, beach, swimming pool) since the long route that we have to take from Tower Wing to these places. But it is okay with us...Love to stay here and would recommend to my friends.. Cheers!!!
June 11, 2013
Rated 4.0 out of 5.0 Good in average
The hotel was good in average. Staff are nice. Not so fancy sea and beach as expected. The transportation expensive and can be improved for more convenience.
June 9, 2013
Rated 4.0 out of 5.0 Most enjoyable time with the family
We always try to stay at Holiday Inn whenever we travel due to the family. There were some minor inconveniences during our stay but it was quickly rectified.
The location is excellent - right in city centre. Great for shopping (but only after 18:00). The breakfast variety is good but coffee could be better.
The beds and pillows are amazing. The staffs are helpful. There is a small issue of the hotel being in two wings - Tower and Beach wing. Not very convenient as you have to cross the road to take your breakfast or take kids to the club (if you are in tower Wing).
But overall, a great hotel and our family loved it here. Special Thanks to Nadia from reception. You made our day!
April 24, 2013
Rated 3.0 out of 5.0 No slef service laundry
Second visit within a week, only because we had stupidly pre-paid for two visits; so felt obliged to suffer the second
March 11, 2013
Rated 2.0 out of 5.0 No self service laundry as advertised
Why advertise a sevrice that is not available? Breakfast like something from a UK 1950s holiday camp
March 11, 2013