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Rated 4.1 out of 5 by 22 reviewers.
Rated 4.0 out of 5.0 by Needs lots of work Located in the tower with lovely views over the sea. The room was clean and bright, but bathroom poor, with mould and black around tiles, and tile grouting falling out. The staff were excellent, and hotel food very good, and not overpriced. Many of the sunbeds were cheap, dirty and broken and there were only mattresses for half the beds. The mattresses were disgusting, dirty old and split. The health hazard were pigeons flying around the hotel dining room, and birds eating food and bird droppings on the table. The hotel is high priced for the facilities, and needs a lot of money spent to bring it up to a acceptable standard February 28, 2014
Rated 5.0 out of 5.0 by Service The service was impeccable. Made a last minute reservation the night before our stay for the Deluxe Room. Upon arrival we were upgraded to the Seaview Suite, no extra charge. Staying at the highest floor on the tallest building on location with a view to die for was an amazing and romantic experience for both of us. Thank you so much for making this that much more special. February 3, 2014
Rated 5.0 out of 5.0 by 絕佳的度假體驗 一進入到飯店,櫃台的接待人員非常親切,雖然沒有直接提供歡迎飲料,但也是相當熱情! 房間真的建議選擇臨海樓的seaview,非常的棒,設備也是一流!!海灘的品質非常不錯,都是細緻的白沙,踏起來很舒服! February 2, 2014
Rated 5.0 out of 5.0 by Room Type On arrival we were upgraded to a 7th floor sea view room with private balcony a great experience. January 12, 2014
Rated 5.0 out of 5.0 by Relaxed in Penang I had booked for 8 nights using rewards, and 3 nights as part of an IT airfare. The hotel stitched the two bookings together and up graded me, due to Platinum status. Upon arrival we had a large room, roadside, but due to noise asked to be moved the next day. We were offered a high room in the annex or a room on the 6th floor facing the beach which we accepted. The view was of the trees and garden, but no noise.Try and get a beach view room. Staff were friendly and service was good. Relaxing by the pool most days. WE had breakfast several mornings, which was good. I would recommend this hotel for a relaxing break, especially if you need to burn points. The resort itself is a bit hit and miss, but plenty of outside dining options in food courts etc. January 12, 2014
Rated 4.0 out of 5.0 by Recognition as Platinum Elite member My family and I would like to thanks Mr. Kathiravan of front office for making our maiden stay at this hotel a memorable one, you are truly a shining example of excellent service and warm hospitality. We will definitely be back again...cheers! December 25, 2013
Rated 1.0 out of 5.0 by Poor Service I've booked 2 rooms for my family and as a IHG Platinum member they have upgraded my room. I appreciate however I'm utterly disappointed with their arrangements. As this is our first time staying at Holiday Inn Penang we didn't know that there are 2 different towers which located across the street. Before our arrival, my sister in law has already informed the hotel that my dad is a handicap and they should take note of that and put us at the main tower instead. Do you know it is a BIG hassle for him to cross the bridge everyday to the main tower! After checking-in we noticed that the toilet flush is not working, inform the hotel, they repair but still.....and we have to bear with it for the next few days! Asking for a toothbrush in the morning and until evening it's still not deliver. Ask the concierge to help us get a taxi, their attitude is, you can go to the main road yourself to get one! Really unbelievable that Holiday Inn staff have this type of service! Anyway I can said that this is the worst Holiday Inn brand hotel that I've ever stay and will not recommend to friends and relatives! December 20, 2013
Rated 5.0 out of 5.0 by Always while in Malaysia As VP of a large organization here in the USA, I travel the world frequently and stay at mainly Holiday Inn's where available. This Holiday Inn in Batu Ferringhi has always been one of my favorite stops! Beach-side, room 716 with the outdoor rooftop balcony is my preference when staying here. While they used to never have WiFi, the addition has been nice but it is still VERY slow when compared with other WiFi systems. I often found myself turning off the WiFi and just using my data plan instead of waiting on the snail-like download speeds. Close to the night market and always pleasant staff is the main reason why I continue to call this location home while on business in the Penang area. I've stayed as little as two weeks and as long as 1+ month and the repeatability of the customer service is bar none. Rest easy when choosing this hotel just be ready to pay a pretty penny for extended stays, even at the discounted rate. Enjoy!!! December 19, 2013
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