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Rated 4.3 out of 5 by 67 reviewers.
Rated 5.0 out of 5.0 Amazing IHG I like IHG . They make my trip so amazing. That hotel was a gr8 view with nice pool and its bar. The staff was super-friendly. Location was good Thanks IHG April 28, 2014
Rated 4.0 out of 5.0 by Perfect for Family Break The hotel is perfect for a family break and their family suites are the best I have seen anywhere in the world. They should however take note that family suites need more amenities on a daily basis due to the number of people per room. The daily cleaning can also be improved and maintenance was a problem during our stay although management intervened and apologized for the oversight. April 27, 2014
Rated 5.0 out of 5.0 by 3rd time at the Holiday Inn This is my third year spending Easter at the Holiday Inn Penang and once again it was a terrific experience. The location can't be beat and the staff are friendly and helpful. The highlight of our trip was the incredible service we received from Maria and Fiqa in the cafe. They greeted us each morning and went out of their way to make sure we had everything we needed. I suspect I will probably be able to write a review about my 4th trip to the Holiday Inn Penang in the near future. April 22, 2014
Rated 5.0 out of 5.0 by Excellent location and a pleasure to stay at the resort We arrived at the hotel, with hill view rooms, only to be upgraded to sea view rooms. It was an excellent start to our stay at the resort. We also received welcome drinks complimentary of the hotel, with late check out. the rooms had ample space, with every amenity needed. We were recommended by family members to stay here, and did not regret it for a moment. the great thing about the Holiday inn in Penang is that the bus stop is right outside the resort, as well as the night market, beach sports and activities. The facilities at the resort are great. We would definitely return to the resort! April 14, 2014
Rated 5.0 out of 5.0 by First visit to Penang We really enjoyed our stay at the Holiday Inn Resort Penang and regretted not allocating more time to this part of our Malaysian Holiday. The only concern with our room was a poor flushing toilet. Every other aspect was excellent and the staff attended to our every need. The convenience of night markets starting directly outside the hotel and a good variety of eateries within easy walking distance are features of the hotel's location. One suggestion is to place an ATM within the resort grounds rather than having to walk to the ATM at the service station 1 km away. Most market stall holders only deal n cash. April 9, 2014
Rated 2.0 out of 5.0 by Pool area could use some help Our first time to Penang. We stayed in the tower and had a very comfortable clean room and a very comfortable bed and linens. The staff were very helpful and courteous. However, a holiday that we hoped would include time at the beach or pool, it was NOT. The pool was small and warm and the lounge chairs were dirty, old and disgusting. The beach was filthy….so we spent no time at all at the pool or beach - that was very disappointing in a very hot humid location. Holiday Inn should definitely update the pool area…not a good thing for a reputable company. We have stayed at many Holiday Inns and others in the IHG company. This is one we will probably never return to. April 9, 2014
Rated 5.0 out of 5.0 by harry potter As usual how do you go wrong with Holliday Inn! They are always top notch, but here in Penang it was over the top with the most friendly and helpful staff making our 4 day stay a delightful, relaxing and pleasurable experience. The king size bed provided a comfortable nights deep sleep, awakening fully rested without any back pain. I will return again, in other words "I'll be back" April 9, 2014
Rated 4.0 out of 5.0 by Needs lots of work Located in the tower with lovely views over the sea. The room was clean and bright, but bathroom poor, with mould and black around tiles, and tile grouting falling out. The staff were excellent, and hotel food very good, and not overpriced. Many of the sunbeds were cheap, dirty and broken and there were only mattresses for half the beds. The mattresses were disgusting, dirty old and split. The health hazard were pigeons flying around the hotel dining room, and birds eating food and bird droppings on the table. The hotel is high priced for the facilities, and needs a lot of money spent to bring it up to a acceptable standard February 28, 2014
Rated 5.0 out of 5.0 by Service The service was impeccable. Made a last minute reservation the night before our stay for the Deluxe Room. Upon arrival we were upgraded to the Seaview Suite, no extra charge. Staying at the highest floor on the tallest building on location with a view to die for was an amazing and romantic experience for both of us. Thank you so much for making this that much more special. February 3, 2014
Rated 5.0 out of 5.0 by 絕佳的度假體驗 一進入到飯店,櫃台的接待人員非常親切,雖然沒有直接提供歡迎飲料,但也是相當熱情! 房間真的建議選擇臨海樓的seaview,非常的棒,設備也是一流!!海灘的品質非常不錯,都是細緻的白沙,踏起來很舒服! February 2, 2014
Rated 5.0 out of 5.0 by Room Type On arrival we were upgraded to a 7th floor sea view room with private balcony a great experience. January 12, 2014
Rated 5.0 out of 5.0 by Relaxed in Penang I had booked for 8 nights using rewards, and 3 nights as part of an IT airfare. The hotel stitched the two bookings together and up graded me, due to Platinum status. Upon arrival we had a large room, roadside, but due to noise asked to be moved the next day. We were offered a high room in the annex or a room on the 6th floor facing the beach which we accepted. The view was of the trees and garden, but no noise.Try and get a beach view room. Staff were friendly and service was good. Relaxing by the pool most days. WE had breakfast several mornings, which was good. I would recommend this hotel for a relaxing break, especially if you need to burn points. The resort itself is a bit hit and miss, but plenty of outside dining options in food courts etc. January 12, 2014
Rated 4.0 out of 5.0 by Recognition as Platinum Elite member My family and I would like to thanks Mr. Kathiravan of front office for making our maiden stay at this hotel a memorable one, you are truly a shining example of excellent service and warm hospitality. We will definitely be back again...cheers! December 25, 2013
Rated 1.0 out of 5.0 by Poor Service I've booked 2 rooms for my family and as a IHG Platinum member they have upgraded my room. I appreciate however I'm utterly disappointed with their arrangements. As this is our first time staying at Holiday Inn Penang we didn't know that there are 2 different towers which located across the street. Before our arrival, my sister in law has already informed the hotel that my dad is a handicap and they should take note of that and put us at the main tower instead. Do you know it is a BIG hassle for him to cross the bridge everyday to the main tower! After checking-in we noticed that the toilet flush is not working, inform the hotel, they repair but still.....and we have to bear with it for the next few days! Asking for a toothbrush in the morning and until evening it's still not deliver. Ask the concierge to help us get a taxi, their attitude is, you can go to the main road yourself to get one! Really unbelievable that Holiday Inn staff have this type of service! Anyway I can said that this is the worst Holiday Inn brand hotel that I've ever stay and will not recommend to friends and relatives! December 20, 2013
Rated 5.0 out of 5.0 by Always while in Malaysia As VP of a large organization here in the USA, I travel the world frequently and stay at mainly Holiday Inn's where available. This Holiday Inn in Batu Ferringhi has always been one of my favorite stops! Beach-side, room 716 with the outdoor rooftop balcony is my preference when staying here. While they used to never have WiFi, the addition has been nice but it is still VERY slow when compared with other WiFi systems. I often found myself turning off the WiFi and just using my data plan instead of waiting on the snail-like download speeds. Close to the night market and always pleasant staff is the main reason why I continue to call this location home while on business in the Penang area. I've stayed as little as two weeks and as long as 1+ month and the repeatability of the customer service is bar none. Rest easy when choosing this hotel just be ready to pay a pretty penny for extended stays, even at the discounted rate. Enjoy!!! December 19, 2013
Rated 4.0 out of 5.0 by Need improvement The service during check in was fantastic. Recognized elite members. got an upgrade. to improve is on the parking. i spoke to the guest relation regarding some reserve parking at the beach wing. she told me cannot reserve due to high occupancy. but to my surprise, i saw the reserved signage with other cars number plate. not so helpful, as when i talked to her, she requested me to talk to the security myself. the reason i ask for the parking is because my son is only 5 months old and try to reduce crossing the road. is this double standard? December 1, 2013
Rated 5.0 out of 5.0 by hotel staff has made stay truly exceptional On our very first night, we met Maria who gave us exceptional personal service when we had dinner. She also gave us shopping tips and made us feel very welcome in the hotel. We enjoyed the singing group who were very knowledgeable about the latest hits. They encouraged group participation. As a result, we spent every day's end relaxing at the lounge. We also felt the value of being a platinum member as we were upgraded to a one bedroom suite which had a fantastic Panoramic view of the beach. October 31, 2013
Rated 4.0 out of 5.0 by Expeiance All the stay was very good except the Bill services was very bad never expected in holiday inn and never seen in similar hotel. I requested to pick up my bags from my two room waited for 30 min no body came and due to time constrain I took my six bag to the ground floor. This was very Bad. October 23, 2013
Rated 4.0 out of 5.0 by Nice room especially the Tower Wing Kid Suite. First time staying in Holiday Inn Penang.. I was impressed with the room which I can give marks 9/10. Choose to stay at Tower Wing Kid Suite. The bathroom was spacious and the beds are very comfortable. My kids enjoyed very much because this Kid Suite is equipped with PS3 but only lacking of the service. My kids only managed to get the Joystick and the CD after 4 hours waiting. Should have more backup and variety CD games. Others are okay. The food served during breakfast were widely spread and variety. The staff are very friendly and able to help us especially like me a mother with 4 kids (include one infant) bringing a stroller along. Will try to stay at Beach Wing next time for more easy access to all the amenities ( kids club, restaurant, beach, swimming pool) since the long route that we have to take from Tower Wing to these places. But it is okay with us...Love to stay here and would recommend to my friends.. Cheers!!! June 11, 2013
Rated 4.0 out of 5.0 Good in average The hotel was good in average. Staff are nice. Not so fancy sea and beach as expected. The transportation expensive and can be improved for more convenience. June 9, 2013
Rated 4.0 out of 5.0 Most enjoyable time with the family We always try to stay at Holiday Inn whenever we travel due to the family. There were some minor inconveniences during our stay but it was quickly rectified. The location is excellent - right in city centre. Great for shopping (but only after 18:00). The breakfast variety is good but coffee could be better. The beds and pillows are amazing. The staffs are helpful. There is a small issue of the hotel being in two wings - Tower and Beach wing. Not very convenient as you have to cross the road to take your breakfast or take kids to the club (if you are in tower Wing). But overall, a great hotel and our family loved it here. Special Thanks to Nadia from reception. You made our day! April 24, 2013
Rated 3.0 out of 5.0 No slef service laundry Second visit within a week, only because we had stupidly pre-paid for two visits; so felt obliged to suffer the second March 11, 2013
Rated 2.0 out of 5.0 No self service laundry as advertised Why advertise a sevrice that is not available? Breakfast like something from a UK 1950s holiday camp March 11, 2013
Rated 5.0 out of 5.0 by Good staff atttitude and great breakfast This is my first time stay at this hotel. As a family trip with 2 young kids, I am surprise the Todd quality and well speared breakfast which my kids so enjoyed it. The staff is always wi smile and helpful. The front desk staff even can remember my name in my second day. It felt like stay at home. Slightly improve recommended to refurbish the beach side room floors, which some parquet already broken. It is better to change it as it bring a bad image to the hotel. Overall enjoyed the stay and shall come back again. November 24, 2012
Rated 5.0 out of 5.0 by nice view..comfortable room such a good experience...having a nice view makes me give holiday inn, penang one of the marvellous hotel for the first time staying. the pool so much exciting. the staff also so helping. overall nice stay and wish could go there again. November 19, 2012
Rated 4.0 out of 5.0 by Relaxing holiday by the beach with comfortable rooms Overall we were served by friendly staff, from the rooms we had a beautiful view of the beach and is near a number of food outlets down the road. November 15, 2012
Rated 4.0 out of 5.0 by Nice view, good, quiet location We chose this property for a relaxing vacation - and it works! View across the water is great. Beach access and pool are good. Lack of a good air-conditioned eating place is a negative. November 15, 2012
Rated 4.0 out of 5.0 by Great Family Resort If you’re looking for the perfect place to stay in Penang, this is the pick of the bunch. The hotel has everything you would need in Penang . The friendly staff during check-in, service requests and check-out will make your stay comfortable and hassle free. They serve a great breakfast, lunch and the occasional buffet dinner. The hotel has 2 sections, the Beach wing and the Tower wing connected by a tunnel walkway. We stayed at the Beach wing and no regrets there. It is a couple of steps onto the gorgeous beach and a few more to get onto a boat, jet-ski or para-sailing adventure. The rooms are spacious, comfortable with beautiful views of the ocean. Sunsets and Sunrises will give you something to shoot at if you’re carrying a camera. There is a massage/spa on the hotel grounds near the pool which makes it very convenient and relaxing. At night, the road along the hotel turns into a shoppers dream with many stalls selling all sorts of souvenirs, gifts, clothing and pretty much all that you’re looking for. The hotel is located close to a few popular take-out spots like McDonalds and KFC which brings a little variety if you’re travelling with kids. The hotel has an in-house travel & tour agent on hand to plan and take you to all the major sight seeing hot spots in Penang. Across the road from the hotel, there are many spa’s that provide all different types of relaxing massages, manicures, pedicures, facials and those fish nibbling thingies… not sure what you call them, but you just have to experience it.… Overall, a great stay at a hotel group that will always go the extra mile to please their guests… Room Tip: Beach Wing if you spend time in the pool or beach and if you are generally late for breakfast. November 15, 2012
Rated 4.0 out of 5.0 by Great choice in Penang The hotel is located in one of the best areas of Penang but far away from historical places. However, beaches are really good. In general the hotel was crowded so not very peaceful but we were not looking for relax so it was ok. There was an incident that bugged us too much, in the beaches of the hotel and surrounding places there are tons of small shops for tourist to offer any kind of water sports rentals. When I was swimming in the beach of the hotel one of the Malasyan owners wanted to start a fight with me because it's the place that they use to land people in the parachutes. I was completely mad, hotel security arrived and talked to them but I had to move to another beach to avoid conflicts. Simply I was shocked for that. November 15, 2012
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