Rated 4.3 out of 5 by 82
Rated 5.0 out of 5.0 by CanberraSteve Attractive property, good stay
We were impressed by the Holiday Inn Resort Penang. Service throughout was exemplary: friendly and prompt. Our room in the tower wing was fresh, spacious and stylish and had wonderful views. The hotel was quite heavily booked during our stay but the staff managed the crush at breakfast times expertly.
August 19, 2014
Rated 1.0 out of 5.0 by HLLH Utterly Disappointed
Of all the hotels along the Batu Ferringhi Beach, I deliberately chose the Holiday Inn, trusting in the IHG brand and my Priority Club membership will see me get another reasonable stay at another Holliday Inn property.
Unfortunately, things did not work out this way. Check-in was a long drawn out affair. Our two rooms were not ready, so we decided to take an early lunch at the Beach Wing, across the road. Surprise, surprise, the restaurant there was still serving breakfast. It was already well past 11.30, closing in to 12 noon, and LUNCH WAS NOT SERVED! We were asked to wait for a table, and when we got a table, no one attended to us to offer us even a drink. We were simply left there to sit and wait for them to clear breakfast and bring on lunch.
We waited for some 15 minutes. Not getting any attention, we decided to go out to another hotel for lunch, for which we had to spend 140 MYR for the return trip.
What a reception, to start our holiday in Penang!
The following morning, we thought it might be an idea not to join the crowd for breakfast, at the same chaotic restaurant mentioned above. So, our group of 15 got there at about 10.30 am. And, surprise, surprise, the same chaotic scene was there, awaiting us; except it was even worse than the day before. Even at that late hour, we discovered that WE HAD TO QUEUE FOR OUR BREAKFAST! And, it was a mighty long queue!
I could not believe what I saw. WE HAD TO QUEUE FOR BREKFAST IN A HOLDIAY INN HOTEL!
What's worse, when it came to our turn, after standing in the queue for some 20 minutes, they could not find us a table or tables big enough to accommodate our group of 15 pax. And, when we finally got our tables and seats, the Buffet spread was as good as depleted. When I asked for Nasi Lemak, I was pointed to a station some distance away. When I got to that station, I could not find any Nasi Lemak, and I was told that Nasi Lemak was placed at that first station where I had walked over from.
WHAT A MESS!
Should I title this report anything other way? I WAS UTTERLY DISAPPOINTED, not to say disgusted.
I wonder if this is the new standard of the Holiday Inn chain of hotels worldwide?
Will someone caring enough from IHG kindly illumine me.
August 6, 2014
Rated 3.0 out of 5.0 by ney2 Good location
Very near to shops and just a few minutes away from Teluk Bahang.
August 4, 2014