Rated 4.4 out of 5 by 466
Rated 4.0 out of 5.0 by Solomon79 NIce hotel
Only complain was the kids club experience was disappointing. Staff need better training on handling children.Rest was very good.
February 9, 2016
Rated 5.0 out of 5.0 by Cecilia 1225 Great Sea view and Street View from Tower Balcony
We returned to this resort after our honeymoon stay in May 2015 and was greeted by the front desk after knowing this is our second time staying in this hotel. Since we are also a Elite Plantinum member, the front desk upgraded our standard room from Tower Hill View to Sea View free of charge. The best is that we get a free extension of 2 hours to check out at 2pm. That being the case, we will be able to go out to the nearby restaurant first then only come back to pack and check out. We love it, no rush no stress.
We enjoyed the resort and the balcony very much, just a walking distance you can get Thai Food, my favourite golden spa massage, The Ship Best Steak in Town and also Starbucks, Hardrock etc. In the evening, you will see a row of stalls selling various type of souvenirs, craft and clothings. We will never get bored in our 3 days 2 nights stay. My hubby even got up early morning just to capture the sunrise view from our balcony.
We had our dinners in the Resort as well at Terrace Cafe and Happy Hour at Harris Bar. We enjoyed the Indian cuisine and BBQ dinner with a glass of beer while sit back and relaxing and enjoying the sunset.
Things to improve:-
1) Upon arrival, we have to notify the front desk that we are Elite Platinum then only they will upgrade our room, serve the fruit platter (they failed to serve, only before our check out then they rushed to serve a platter for us, we have no choice but to take away). It will be better that the Resort check though our status before our arrival and set up the room with fruit platter to welcome us rather than us having to remind them.
2) Since we are the Elite Platinum member also, we get free newspaper everyday. What surprises us was the staff just put the newspaper on the FLOOR of our doorstep without any plastic bag. As we are very hygienic people, to us the carpeted floor is the most dirty area when guests will step just right outside the door when they return from outside. So we won't even dare to touch or read the newspaper.
Overall it is still one of our favorite resort. We will definitely come back again!
February 8, 2016