Rated 4.3 out of 5 by 197
Rated 5.0 out of 5.0 Issue
Overall stay was excellent
Bill was paid by credit card however blocked amount during booking was not released yet. kindly advise your accounting colleague to release the blocked amount
February 25, 2015
Rated 5.0 out of 5.0 Another Great Stay
We have stayed at this hotel many times and hope to stay again and again.
There have been a couple of minor problems over the years, particularly the standard of the pool area but this has now been rectified and the new umbrellas and sunbeds are great except guests are permitted to take the mattresses off the beds around the pool and take them away from the pool area - bad idea.
That is the only complaint I have, the Breakfast Room renovations are fantastic and as usual the staff are probably the best I have come across anywhere although quite a few of the older ones are gone now.
I love the fact that the hotel is right in the midst of all the action.
February 25, 2015
Rated 5.0 out of 5.0 by PJS6456 Another great stay at The Holiday Inn
We would like to thank Susie and the wonderful staff for another fantastic stay at the Holiday Inn.
Thanks again for placing us all on the same floor as each other it was very much appreciated.
We were welcomed with smiles from the reception and luggage staff upon arrival and the smiles never stopped.
All six of us have nothing but praise for everyone who looked after us all during our stay, all done with a cheery smile and welcome. Our room cleaner Dilum was fantastic and did a great job looking after us with a smile it was great to always return to a clean room. The restaurant manager and all the girls and guys in the dining room and bar both inside and out, reception, luggage guys on the doors, the pool lads all your staff do a great job they were all fantastic. Even the guys around the hotel doing gardens and maintenance always had a cheery smile and all staff deserve a pat on the back.
Missing you all already, wonderful food, wonderful people, looking forward to staying with you all again next time we are in Penang.
February 20, 2015