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Rated 4.7 out of 5 by 232 reviewers.
Rated 5.0 out of 5.0 by Great place to stay This is a great place to spend your vacation or business trip. Great pool,great place to bring the kids, lots of activities for the kids,right on the beach,clean rooms September 3, 2014
Rated 3.0 out of 5.0 by Nice place to stay Has been one of our favorite places to stay. We have stayed here many times. I have been bringing my grandchildren every year for years. They enjoy the lazy river and activities for children. Rooms are clean and beds are comfortable. We like not having to leave for lunch, we can eat at hotel and kids eat FREE. Resturant meals here are good, except we did not enjoy the breakfast. Service has always been good in past but our last stay the staff at the reservation desk was rude. The lady who checked us in was great (wish I could remember her name) very nice and did what ever she could to up grade our room. We had other incidents with the staff at the front desk, they were very rude. My eleven year old granddaughter had gone to front desk to find out information on receiving a gift it you post hotel pictures on Facebook . Staff did not explain and was very rude. She got embarrassed and was upset. Due do the few rude staff we are considering staying somewhere else. We travel alot and always stay at Holiday Inn's. No reason to be RUDE to paying guess. September 3, 2014
Rated 5.0 out of 5.0 by STORM I wish to express my sincere thanks to the staff for the quick and precise measures they took to ensure the safety of all guests on Sunday afternoon when a storm moved in quickly with high, gusty winds, lightening and rain. We watched, after storm subsided, as they retuned poolside and cleaned up the area so guests could continue their fun. September 2, 2014
Rated 4.0 out of 5.0 by Comfortable bed/ amazing beach The bed was amazing and I forgot to ask who made your beds. The hotel is great- the decor is upbeat but I have to say the front desk was a little less than perfect.... Rather aloof and just doing their job. On the morning of our check out - I called down for late check out- the front desk was matter of fact- like I was requesting the biggest favor and never really ended the conversation and hung up before I could say thank you. The maid service never knew if our extended check out time. I requested layer check out because of the night before we had key trouble and sat in the hallway for approx 20 min waiting for our room to be opened. That's pretty unacceptable and nobody from your hotel even apologized for inconvience. August 31, 2014
Rated 5.0 out of 5.0 by Family Vacation Loved the staff! Hotel is very family friendly and patient. I traveled with a one and two year old. I had a king size bed which was very comfortable and the room was large enough for the kids to run around. I also took my pack-n-play and still had plenty of room for the kids to play. Housekeeping staff were nice and seemed to enjoy jobs. Pool area was clean and access to the beach was very convenient. Everyday lots of activities for the kids as well as family movies. All rooms had a nice view ( I know because I had family in other rooms). My room looked over parking lot but I could still see the ocean across the street. August 31, 2014
Rated 3.0 out of 5.0 Nice place! Everything was great except for the mattress in our room. Such a nice resort will el cheap o mattress! August 30, 2014
Rated 5.0 out of 5.0 by Great location This hotel is in a great location for many fun beach activities. The staff was very friendly and helpful. The breakfast was great too August 29, 2014
Rated 5.0 out of 5.0 by Excellent Hotel and Staff This hotel and staff are awesome. My wife and I visited Pensacola Beach August 2014 and had reservations at another hotel that was a bust, dirty and smelly. So we cancelled and called Holiday Inn resort to book a room. We booked a Bay side room which was probably beautiful, but the Front Desk Associate Nilla, helped us have a great stay, making up for a that bad place that we left by signing us up to be rewards member ( which is free ), and that put us on the Gulf side, BEAUTIFUL OCEAN VIEW!!!!! The staff is very friendly and delighted to see and help you. Breakfast has good options and servers and cooks are very friendly. We like crispy bacon and there wasn't anymore and one of the cooks saw this and asked if we like crispy bacon, we replied YES!!!!! So he said , give me a minute and then came back in a few with CRISPY BACON. I know that might not be anything to some people, but my wife and I work in the Hospitality Industry and so many other places we have been have people in those positions that do not belong working with the public. The housekeeping crew was nice and always made sure we had everything we needed. The pool is great, has beautiful waterfall, hot tubs, and lazy river. The fitness center has just enough equipment to get a workout in. The only complaint we had was the channel line-up, but hey you're there for the beach not cartoon network, Also the air conditioner is a bit noisy but slept through it no problem. All in all, I will definitely be staying there again soon. Thank you Holiday Inn Resort Pensacola Beach Staff!!!!!! August 29, 2014
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