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Rated 4.7 out of 5 by 164 reviewers.
Rated 5.0 out of 5.0 by Happy! Booked on points and have never been to this property. Did not disappoint! I was looking for something last minute for my younger kids for a few days and I am always at work. Perfect! Crowds were family friendly and the service was grown-up friendly. Beach was clean and family friendly. Ample staff and service oriented to boot! Location was perfect for us! Restaurants nearby as well as some beach supply type shopping. NO grocery store within walking. Have to go back across the TOLL bridge about two miles. All in all, great! July 23, 2014
Rated 5.0 out of 5.0 by outstanding vacation First of all, I am not one to write reviews......However, after this vacation I felt I must share my experiences with you. I was very pleased with all aspects of my stay, the room was comfy, TV good and the beds were fantastic, so comfortable. The pool and beach were great, and I enjoyed having food & drink available poolside. Imagine my surprise when I saw the pricing, food and drink poolside was very affordable. I expected the prices to be higher and the food to be average. As it turned out the food was great & the pricing was about like eating at a TGI Fridays in the mall parking lot. As a matter of fact, food & drink prices throughout Pensacola was very affordable. Special thanks to Taryn, Frisbee & Bree at the Tiki bar for making our stay quite enjoyable. The location was great, easy walking distance to night spots & shopping. I will return & I think this property exceeded all of my expectations, great experiences with all of the staff. Thanks for a great week July 23, 2014
Rated 5.0 out of 5.0 by Great Location Really enjoyed our stay at this property. Location is perfect - right on the beach and within walking distance to plenty of good restaurants and shops. The pool/lazy river were great and the pirates and mermaids entertaining the kids were a nice touch. Most of the staff we encountered were friendly and helpful with one exception. Parking was a piece of cake. Room was nothing special at that rate but was clean, beds were comfortable and view was great. Was also very quiet. Didn't try the food so can't comment on it. Only negatives were a few long waits for an elevator and finding a luggage cart when we checked out -- that proved to be impossible. Also, the beach could have been a little cleaner but probably not the hotel's responsibility. All in all, would recommend this property. Pensacola Beach is a great little beach town. Very relaxing and a great spot for families. July 23, 2014
Rated 5.0 out of 5.0 by Family Friendly If you are looking for the 5 Star resort, this isn't it. It's also not a "cheap motel." It was a very clean, family friendly place to stay. Great pool area with hourly activities and nightly outdoor kids movies. Great access to the beach and conveniently located for shops and eating. Our room was a little smaller than I would have liked, but not tiny. We would definitely stay here again. July 23, 2014
Rated 5.0 out of 5.0 by Great family spot Been it this hotel 3 yrs straight and looking forward to many more. We have 6 kids and they always have plenty to keep them busy so me and the hubby can relax. July 22, 2014
Rated 5.0 out of 5.0 by Great resort We had a great vacation and an even better experience at this hotel. The front desk staff, housekeeping, pool attendants, and restaurant staff are superb. Amazing place for a family vacation -- very kid friendly. July 21, 2014
Rated 5.0 out of 5.0 by GREAT for Children! My kids had the absolute BEST time! The pool with the lazy river was relaxing and nice. My daughter loved swimming with the Mermaid and they both participated in the Pirate Show. There was always an attendant outside (for the children) if they wanted to bowl (inflatable) or play the giant Connect 4 game. Everyone was extremely accommodating! July 21, 2014
Rated 5.0 out of 5.0 by Holiday's Inn Version of HEAVEN My Family LOVES this Place! I could stop there but I have to Expand and go on and on. They do have a few Cons: Riptides (Inside) staff is awful at the very best, rude, LONG Wait times, incorrect food, but dinner for us on a not busy evening took over 2 1/2 hours and most was incorrect, since then I have spoken to the restaurant manager and he was addressing issues with his staff and all the negative reviews. As with others the Beach Rental needs to be controlled to a small area not the ENTIRE Water Line and the rude behavior out of them is unacceptable. Pool chairs get out early to get one before 7am Movie night, the screen needs to be moved over to the area next to the kids pool to accommodate more chairs and better viewing NO kids over a certain age or height along with no alcohol in the kiddie pool area, adults left open containers of alcohol in there since they could not find a place to sit or put coolers down and just left, older kids kept running back and forth letting little ones out because the gate did not shut all the way. PROS: LOTS of them! Staff.. Personal Thanks to Christina & Michelle Absolutely TOPS Staff, from housekeeping to the guys wiping down the elevators to check in staff, to the guys cleaning up the pool area Kids Activities Mermaids & Pirates they have such a Great Time and my kids from 15-2 Loved Them! Room was Clean, Huge, Great Views, Parking was sometimes harder then others but was told if I could not find a place they would have an employee move or they would get me one, that never had to happen Location is the Best on the Coast, lots to do and see, and eat Staff Yep will keep mentioning how awesome they are and they know the area well, they generally love their jobs and it shows great sign of great bosses Summary, This truly is IHG's version of Heaven here, I Love this Place as a traveler all over the U.S.A. I spend 200+ nights out of town and share my experience with each place, IHG should build there standards around this place What I would like to see Improved? Better Security of the motel next door restricting them from using the pools, bars, etc. Adhering to the pool rules lots of kids under 12 with no parents insight they could do this by simply posting a staff member at the 2 entrances those without bands no entrance and kids under 12 no entrance without a parent. add a DJ up on 2nd level after the pirates & mermaids to have more music and entertainment for older kids and adults I mentioned this before but the movie screen needs to be moved over to the section by the kiddie pool After our experience with Riptides we choose not to attempt to eat again there but as an Elite Member a free buffet would be an improvement. Oh yeah lastly the new bands were to tight, liked the older ones better. SEE YA NEXT YEAR! July 21, 2014
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