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Rated 4.7 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by Great resort We had a great vacation and an even better experience at this hotel. The front desk staff, housekeeping, pool attendants, and restaurant staff are superb. Amazing place for a family vacation -- very kid friendly. July 21, 2014
Rated 5.0 out of 5.0 by GREAT for Children! My kids had the absolute BEST time! The pool with the lazy river was relaxing and nice. My daughter loved swimming with the Mermaid and they both participated in the Pirate Show. There was always an attendant outside (for the children) if they wanted to bowl (inflatable) or play the giant Connect 4 game. Everyone was extremely accommodating! July 21, 2014
Rated 5.0 out of 5.0 by Holiday's Inn Version of HEAVEN My Family LOVES this Place! I could stop there but I have to Expand and go on and on. They do have a few Cons: Riptides (Inside) staff is awful at the very best, rude, LONG Wait times, incorrect food, but dinner for us on a not busy evening took over 2 1/2 hours and most was incorrect, since then I have spoken to the restaurant manager and he was addressing issues with his staff and all the negative reviews. As with others the Beach Rental needs to be controlled to a small area not the ENTIRE Water Line and the rude behavior out of them is unacceptable. Pool chairs get out early to get one before 7am Movie night, the screen needs to be moved over to the area next to the kids pool to accommodate more chairs and better viewing NO kids over a certain age or height along with no alcohol in the kiddie pool area, adults left open containers of alcohol in there since they could not find a place to sit or put coolers down and just left, older kids kept running back and forth letting little ones out because the gate did not shut all the way. PROS: LOTS of them! Staff.. Personal Thanks to Christina & Michelle Absolutely TOPS Staff, from housekeeping to the guys wiping down the elevators to check in staff, to the guys cleaning up the pool area Kids Activities Mermaids & Pirates they have such a Great Time and my kids from 15-2 Loved Them! Room was Clean, Huge, Great Views, Parking was sometimes harder then others but was told if I could not find a place they would have an employee move or they would get me one, that never had to happen Location is the Best on the Coast, lots to do and see, and eat Staff Yep will keep mentioning how awesome they are and they know the area well, they generally love their jobs and it shows great sign of great bosses Summary, This truly is IHG's version of Heaven here, I Love this Place as a traveler all over the U.S.A. I spend 200+ nights out of town and share my experience with each place, IHG should build there standards around this place What I would like to see Improved? Better Security of the motel next door restricting them from using the pools, bars, etc. Adhering to the pool rules lots of kids under 12 with no parents insight they could do this by simply posting a staff member at the 2 entrances those without bands no entrance and kids under 12 no entrance without a parent. add a DJ up on 2nd level after the pirates & mermaids to have more music and entertainment for older kids and adults I mentioned this before but the movie screen needs to be moved over to the section by the kiddie pool After our experience with Riptides we choose not to attempt to eat again there but as an Elite Member a free buffet would be an improvement. Oh yeah lastly the new bands were to tight, liked the older ones better. SEE YA NEXT YEAR! July 21, 2014
Rated 4.0 out of 5.0 by Family Friendly Vacation We know the moment we walked in that we made a good decision for our vacation with our grand daughters. It was not until the second day that we realized we had made a good decision for ourselves as the grandparents as well. Our experience at the resort was good for all. July 21, 2014
Rated 5.0 out of 5.0 by Excellent Resort. Comfortable rooms, friendly staff, and great accommodations for any reason leisure or work related]stay. Would definitely return to this resort!! July 21, 2014
Rated 5.0 out of 5.0 by Vacation We took our 8 year old grandson and his friend and they had a wonderful time. They would start out on the beach and then end up in the pool and lazy river for a while. They enjoyed the ping pong and bean bag toss games as well. The day it came a storm they even enjoyed the indoor pool for a while. July 21, 2014
Rated 5.0 out of 5.0 by Awesome Location Beautiful View!!! Friendly Staff :) Loved this hotel will definitely stay again!!' My Girls will never forget this trip to the beach!It was our third trip to the beach. Second time to stay at a hotel on the beach front. But first visit to this hotel and it was great the staff was very friendly my girls loved them ha ha! They have anything you could possibly ask for . Pools were wonderful! Outside movie screen for kids.Lazy River! And the beach location is Gorgeous!!! July 20, 2014
Rated 5.0 out of 5.0 by Perfect Everything Great resort - location is so convenient to the board walk and the lazy river pool is so relaxing. The beach took our breath away - we were pleasantly surprised to experience awesome waves on the gulf coast! July 20, 2014
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