Rated 4.4 out of 5 by 224
Rated 5.0 out of 5.0 by Lklinger Beautiful hotel
Loved my stay at this beautiful hotel ~ charming!
Great staff, friendly and helpful. I would definitely stay here again :)
March 30, 2014
Rated 5.0 out of 5.0 by tim1 Staff
These are the nicest people! All very pleasant with excellent attitudes. They all seem very happy to be there!
March 29, 2014
Rated 5.0 out of 5.0 by Steven Bishop Comfort in a historic setting
Comfortable well appointed hotel with historic features (renovated railway station). Close to points of interest in Pensacola. Amenable staff.
March 26, 2014
Rated 4.0 out of 5.0 by Amanda0528 Weekend Stay
The hotel was very nice and it was extremely convenient for my event. However, there were a few issues with our stay.
The bathtub would not drain. It took 2 days for someone to fix it.
Also we were on a non smoking floor and we could smell smoke the entire stay. Our room was across the hall from the staff area and someone was smoking all night. It even came through our door and vents.
In order to try and get the issues resolved, we called the front desk several times. However, nobody ever picked up the phone. We called every line but no answer. In ordered to get help we had to go to the front desk every time but even then our issues were not resolved.
March 26, 2014
Rated 3.0 out of 5.0 by cdburt Pensacola
I stay at many Crowne Plaza properties while traveling for work. I was surprised that this property was a Crowne Plaza. The hotel was located immediately on a major freeway with a frequently used railway immediately (next to) to property. It was noisey and congested. The rooms were small and noise from the hallway was very evident at all hours of the day. The hotel restaurant menu was very limited and was not always open during the hours advertised.
March 26, 2014
Rated 4.0 out of 5.0 by cruisenut2 Mediocre bar service
We booked this hotel in conjunction with the Elton John concert, so convenience was the biggest attraction, but the service in the bar to try to get a drink something to eat before the concert was a challenge. There were 5 people behind the bar, but no table service, a ridiculous combination.
March 23, 2014
Rated 4.0 out of 5.0 by Freezing75 Good night's sleep
Beautiful hotel, great service, quiet, spacious and comfortable room. However, the bathroom was a major disappointment. I don't understand why a high-quality room would be outfitted with a poor-quality bathroom. The tub surround was cheap plastic and featured no grab bars or safety rails. The fan didn't work and the lighting was poor. Other than the bathroom, we loved our stay at the Crowne.
March 18, 2014
Rated 1.0 out of 5.0 by N28923 Bad Experience
I am a member of Priority Club and I am thinking of cancelling my account after our stay at this hotel.
The tub did not drain properly, so it was like taking a shower with a foot of water in the tub. The towels were like sandpaper. The front desk didn't answer the phone when I tried to call direct from my room so I had to call from my cell for them to answer the phone and when they did they had an attitude.
The worst stay I have ever had at a Crowne Plaza.
March 12, 2014
Rated 5.0 out of 5.0 by Sidneykat Staff is phenomenal!
We stayed at this hotel for Pensacon. The service was wonderful.The staff was friendly and helpful! Location great for events at the Civic Center. It is within walking distance.
February 26, 2014
Rated 5.0 out of 5.0 by sfoster535 Great staff and great experience
Everyone was so friendly! The staff at the hotel, bar, and restaurant were all curious and smiling.They made sure my son was comfortable and that we had everything we needed. I would recommend the hotel again and look forward to our next stay. Great job!
February 26, 2014
Rated 5.0 out of 5.0 by Lynn39 Wonderful stay
The staff stands out more than anything. They were wonderful.
One young lady even went the extra mile to assist us for our
first time stay . Staff, cleanliness and great atmosphere all was great.
February 21, 2014
Rated 5.0 out of 5.0 by Cassie Moore Old style comfort
Great place if you like the historic properties. I do and this place is well managed. Yes, you can hear the trains so if you are a lite sleeper, this may not be the place for you. I heard the trains several times, and went back to sleep. Beautiful old hotel, formerly the train station, with large rooms.
January 2, 2014
Rated 3.0 out of 5.0 by Ratatoue Nice room appearance and excellent service
The room door continuously shook and sounded if it was being opened every time other room doors on the floor were opened and closed.The train track immediately behind the hotel does not allow the guests to get a good night's sleep due to trains coming through every two hours. Room service was prompt and acceptable.
November 27, 2013
Rated 3.0 out of 5.0 by Elden Not so good
Our first night was very good and then came night #2. Room next to us became occupied and the noise was too much. Every word could be heard. After their party they returned from partying and there went the sleep for the night. Of course the phones did not work so I had to place a local call(which I was charged for)to the hotel for security to come and was ineffective. The staff was nice, 1912 rest was good. Sound insulation is desperately needed in rooms. You should be in one room and have someone carry a conversation with you in the next. TRY IT!
Would I stay there again--NO , not under the present conditions.
My room was 1102 and 1101 was the problem area.
November 21, 2013
Rated 5.0 out of 5.0 by Ashholmes Cozy and quiet
We enjoyed our stay at The Crown so much. You never have to leave the hotel with the convienence of a bar and restrurant down stairs. The staff was very accommodating and friendly. The room smelled very clean and refreshing and the view was amazing from the 14th floor! Highly recommend!
November 21, 2013
Rated 1.0 out of 5.0 by LostSleep Loud trains and cold room
I have stayed at this location at least 3 times. The first time, I was taken aback by the loud trains. However, they did not appear to sound off in the middle of the night and I was able to deal with it. The location was clean with charm and was convenient for my business activities. However, during this last stay, the trains' horns sounded throughout the night and no matter how high I turned up the heat, the temperature kept dropping in the room. While I would have preferred to have gotten some much needed rest, I had to wait for techs #both nights of my stay# to come and try to fix the heat #which obviously was not fixed the first night#. It seemed as if the hotel was controling the heat somewhere else and if you wanted to deviate, you had to have the tech come in. Between that and the trains, not much sleep was had.
When I called the front desk the last night to complain about how unacceptable it was to go through the heat issue for two nights, I was told that the day manager would call me the next morning. No call. Very disappointed. Will not stay there again. Would have given it another chance if the customer service had been better.
November 21, 2013
Rated 5.0 out of 5.0 Location
Location was perfect and staff was so delightful. I would highly recommend this hotel to you.
November 20, 2013
Rated 5.0 out of 5.0 by Mtsar6 Perfect as Always
This was not my first stay at this hotel. And there is a reason for my repeat business. The staff is unfailingly friendly and professional, the rooms are perfectly maintained, and the ambience of this historic property is fantastic. This latest stay was everything I expected and more. Particularly high praise goes to Ms. Lee on the front desk when I checked in. The front desk staff set the tone for the rest of the stay and Ms. Lee's smiling face and genuinely helpful attitude got this stay off on the right foot. I enjoyed my stay and will definitely be back.
November 18, 2013
Rated 5.0 out of 5.0 by RoadRunner2013Pensacola Perfect in every way!
I love this hotel. It was clean, classy, the staff was amazing from the front desk staff, to housekeeping to maintenance. The compressor to the air conditioning went out in my room and within minutes maintenance was there. They had to order a part, so they sent someone up to move all my bags to another room and were so great and courteous. Room service was amazing and the restaurant downstairs was wonderful too. I would absolutely stay here again and recommend to others. Excellent experience.
November 16, 2013
Rated 4.0 out of 5.0 by Katandoc Only one complaint
Beautiful hotel, pleasant and accommodating staff, unfortunately, the hotel is located next to an active railroad line. A train rumbled through around 3:00 A.M. Disturbing an otherwise restful sleep. Also, the rooms seemed small compared to other hotels I've stayed.
November 16, 2013
Rated 5.0 out of 5.0 by MB14 Perfect for the Marathon
I usually don't write reviews, but it really was just a great experience. I stayed here for the Pensacola Marathon. I was extremely impressed by the convenience of the property to the race start. I had no issues checking in early or requesting late check out. Anything I requested, I was given immediately. The hotel itself is absolutely beautiful. I would definitely stay at this hotel again.
November 14, 2013
Rated 5.0 out of 5.0 great hotel!
I love this hotel, great rooms, view and bar area.
November 13, 2013
Rated 5.0 out of 5.0 by MattandVi Fantastic Stay
Everything about our stay was great! The staff was very welcoming and friendly. The hotel lobby was kept very well and we loved that it was an historic train station. The room was very clean and nice furniture. Room service was quick. The lounge was nice and food very good. First class all the way.
October 31, 2013
Rated 5.0 out of 5.0 by Tracerbob Love it!
The rooms are clean, the staff is pleasant. We always stay at the Crown Plaza when we are in Pensacola. Incorporating the old train station into the architecture of the hotel makes our stay that much more interesting.
October 24, 2013
Rated 5.0 out of 5.0 by Victor38 Place for the loc al getaway
Living only 30 minutes from this location, we had been past many times. Since the wife and I needed a break from our busy lives, we select this wonderful location due its location and history. Located minutes from downtown, it offered a casual walk to dining, drinking and/ or a short drive to the area. Directly off the highway makes comming and ngoing great and the view was outstanding!
October 14, 2013
Rated 5.0 out of 5.0 by MfcaB Great, great, great!
We recently planned and attended a military reunion weekend at this facility. From start to finish it was nothing but a pure pleasure. My husband and I have been involved in planning and attending several functions over the years. Jan Chapman and her staff absolutely blew us away . Our slightest wish was their command.
The accommodations were great. I heard not one complaint about the rooms.....the beds were wonderfully comfortable, the pillows were lush, great toiletries, adequate lighting and great temperature control. The Hospitality Room and Banquet facilities were outstanding. Cheryl was superb, as well as all the servers, bar tenders, etc. The food was delicious, perfectly cooked which is not always the case when serving a large number of people in a timely manner. The ballroom was cool which was truly appreciated by all the men in their formal uniforms. I only heard one complaint about the temperature from a young woman in a sleeveless dress who had forgotten to bring a wrap. Several of the attendees made it a point to tell my husband and I what a wonderful place we had found! I have racked my brain to think of something that could have been better ...absolutely nothing!
October 13, 2013
Rated 4.0 out of 5.0 by Gardenia5040 GOOD HOTEL BUT>>>
Overall the hotel and services as well as environment, bars, restaurant, and banquet facilities were great. Loved the location and the overall look and feel of the facility...BUT.. the room had a couple of issues. 1. in a king bed room the pillows were little marshmellows smaller than standard pillows and were soft and uncomfortable. A king bed room needs KING PILLOWS that are firm and comfortable. 2. The bathroom did not have sufficient light. Only two small lights, one of left and one on right of mirrow .. none above the mirrow... not enough light to shave or for a woman to put on make-up, and no overhead light so once the shower curtain was pulled it was like showering in a cave. If I stay there again I will insist I check the room first to ensure these two issues are not encountered by me in the future.
October 11, 2013
Rated 5.0 out of 5.0 by CamJo AWESOME HOTEL
We attended a military reunion. Everything about this hotel far exceeded our expectations. The character, antiques, staff, service, beds, pillows, room size and views all were fabulous.
October 10, 2013
Rated 5.0 out of 5.0 by RBlume My stay 10/4/13
As usual, our stay was exceptional. We love your hotel. The only issue that we had was with the A/C. The A/C in our room was excellent, but outside the room is was just a little warm.
Your staff is very friendly and courtesy and we love coming back.
October 9, 2013
Rated 5.0 out of 5.0 by ChiefC Great stay
I stayed here while attending training in pensacola and had one of the most comfortable experiences. Everyone in the staff took great pans to ensure I had everything I needed. It's been a long time since I have had such a great stay. I have nothing bad to say. All the front desk personnel were courteous and helpful and made me feel at home for 4 weeks. I would definitely stay again. Also the shuttle was always willing to take me anywhere I asked. Thanks to everyone there. Leigh was awesome and Tammy in the cavu.
October 8, 2013