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Rated 4.3 out of 5 by 21 reviewers.
Rated 5.0 out of 5.0 by Trip to Phuket The hotel is on MaiKao Beach .. a lovely and long beach so there is no one around. The hotel is near to the airport, but @1 hour away from the ''party places'', but the hotel provides private transportation at a good rate, so we had no problem. The Thai food at the hotel is EXCELLENT !! you must have dinner there at least once. I will return ... I promise! February 19, 2014
Rated 1.0 out of 5.0 by Ferien Wir waren letztes Jahr schon einmal in diesem Hotel. Wenn man wiederkommt, war der erste Aufenthalt sehr schön, was sich aber leider geändert hat. Nach einer sehr langen Reise kamen wir um 10 Uhr im Hotel an. Check in Zeit war 14.00 Uhr, unser Zimmer bezogen wir aber erst um 14.30 Uhr. Als wir auf unser Zimmer warteten sahen wir, dass einige Gäste erst um 14.30 Uhr Check out hatten. Die Liegestühle am Strand und Pool mussten am Morgen mit dem Badetuch besetzt werden. Obwohl ganz viele Liegen den ganzen Tag nicht genutzt wurden,waren sie aber besetzt. Die Liegen am Pool haben einen Stoffbezug, diese waren sehr schmutzig. Es hatte leider eine Menge Sandflöhe am Strand. Die meisten Gäste sind aus Russland. February 14, 2014
Rated 5.0 out of 5.0 by Great family resort, Great Value The resort is really well laid out, good family pool and restaurants. Its not what I would consider a 'romantic getaway' resort as too many families, groups and the kids can be a bit noisy.. but a great place for a family vacation. The spa is excellent and the treatments leave you feeling very relaxed ... even relaxed enough to forget the kiddy noise. I still rate it very highly though as it is an excellent well run resort. Staff are friendly and have a real 'can do' attitude. I would definitely take my family there for a holiday .. you do get time for you and time for them. It has a good balance. January 27, 2014
Rated 4.0 out of 5.0 by Pleasant Stay Experience offset during Check-out! Had a very sweet check-in experience with the front desk manager receiving us and with a warm front desk staff. However during checkout- had a situation that I had to request 30 mins more for check-out since my wife was taking treatment in the resort spa. Firstly, I had to call only the operator who promised to check with front desk on my request. Five minutes later, I was told apologies for a 30 mins more check-out. Quite surprised with this, I had walked into the front desk where I had a cold discussion with the staff and no change in situation. Was forced to check-out in a frenzy fashion once my wife came from spa. After check-out nobody even bothered to ask us when we were in the lobby or see us when we were leaving. I dont think this is a regional issue, because we had seen good experiences in other brands. The breakfast is quite average with limited international options, Asian counter was big with very less takers. Might be OK with an Asian like me but am sure others need more options. I am writing this feedback just to help out the IHG group with improving quality- I strongly believe as an IHG loyalist I should do this. It is upto the group to take my feedback or discard it. January 18, 2014
Rated 4.0 out of 5.0 Mai Khao Holiday Inn Resort Stayed from 26-31 Dec 2013. The hotel is what you expect from a holiday inn resort. We were recognized as a Ambassador Member and a Platinum Member. The room was spacious, clean, and functional. Had a balcony view of the pool. Pros: Away from the hustle and bustle. Secluded and tranquil. The breakfast buffet had good selection/variety. Movie night was a nice touch. Cons: There's a band that plays until 1030pm every evening excepts Sundays and if your room is nearby the restaurant then its quite loud. Recommend that 930pm should be the last song. Will stay again if we go back to Phuket, Thailand January 12, 2014
Rated 4.0 out of 5.0 by beautiful beach, nice hotel, but too many flies - recommend to rent a car if you want to travel around Phuket, it's far away from Patong / old Phuket town. - nice breakfast, however, buffet dinner (international style) very disappointed. Too many flies in the open-area in the restaurants. January 7, 2014
Rated 5.0 out of 5.0 by Great resort for relaxation First impression of the hotel is that it is very secluded due to its location far from the main road. It is recommended to rent a car if you would like to stay in this hotel for ease of transportation should you want to move around Phuket. It is about 10-15 minutes away from Airport, 20 minutes away from the nearest hypermarket and about 45 minutes to Patong. I have booked 2 rooms. During my check in for the 1st room, the check in took some time as the check in documents were not prepared ahead even though I have informed earlier on the time of arrival. No recognition on the IHG Platinum during the first check in. The 2nd room check in, which was a few hours later for my parents was faster, thanks to the help from Charlie. She makes good explanation and introduction of the resort area. By then, the Guest Relation Manager, Lana came out with a card, which finally gives some recognition to the IHG Platinum. Lana and Charlie were friendly and acknowledge us during our stay there. We were upgraded to the Pool Access rooms. The rooms were well decorated and the pool just beside the room is just great if you want to just jump into the pool without walking to the bigger infinity pool near the beach. The water can be very cold in the morning though. Mai Khao beach is a very beautiful beach despite the rough wave. Plenty of chairs around near the beach for those who wants to just relax by the beach, listening to the pounding sounds of wave onto the beach. There were a lot of activities organized by the hotel, with different one each day such as movies night and games night. There darts, ping pong table and even a trampoline. I believed there is a bicycle for rental as well. As of the restaurants, the buffet breakfast in the morning is good, which rotating menus on the Asian spread every day. The Pesto restaurant serving Italian food is also good. The Holiday Inn Special Pizza is not to be missed. The Spa is being run professionally and the massage was good. Recommend to book early before arrival as it is a busy Spa. The price is a bit high, but it was worth it. Overall experience has been great and i look forward to coming back to the Resort some day.. December 23, 2013
Rated 4.0 out of 5.0 by Direct Pool Access Direct pool access room was awesome , I highly recommend IT. Hotel is prertty good furbished. Breakfast is nice. Location is far from the Phuket city center and patong beach (night life area).We pay 2.200 Baht for two way taxi service. It takes aproximately one hour, one way. The staff is nice and helpfull. It was a good experience but if you are looking for more fun this hootel will ne be a good choice for you. December 23, 2013
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