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Rated 4.6 out of 5 by 617 reviewers.
Rated 4.0 out of 5.0 by A good property Overall a good property. Good access to Patong beach and the local scene. The new wing is very nice. I was given a suite room as my platinum upgrade, but i would not rate it as a suite. My experience with suites are always with a separate living room area. The staff English proficiency should be raised a few notches. July 31, 2015
Rated 5.0 out of 5.0 by 素晴らしい旅行になりました とても素晴らしい時間を過ごすことができました。ホテル内の施設も充実して清掃が行き届いており、ホテル内にもフォトスポットがたくさんありました。ビーチアクセスも道路を挟んですぐビーチと便利です。道路や入口、エレベーターに警備員を24時間配備しているためセキュリティーも安心できました。①滞在中、ホテルのビーチに面したレストランで、ディナーの食事をしたときに、子供が財布を忘れてきてしまい、翌日忘れたことに気が付きました。ディナーの支払いもルームチエック(部屋づけ)にしてなかったので、宿泊客とはわからないはずだと思いあきらめていましたが、しっかりフロントに保管されていました。②滞在中、子供が熱を出して病院に行きましたが、英語がほとんど話せない私たちは困っていましたが、ホテルのタイ人のスタッフで日本語は話せない方でしたが、日本語スタッフ(非常勤)のいる病院に電話をしていただき、リアルタイムで日本語スタッフの確認をしていただけたのでとても助かりました。素晴らしい旅行をすることができたのもこのホテルのおかげだと思いました。 July 31, 2015
Rated 4.0 out of 5.0 by 子連れに快適 ホテル内の施設が充実していて、街やビーチも近くて便利。ホテルのスタッフは親切ですが、日本語���できる方には合わなかったので、英語で多少のコミュニケーションが取れないと、なにかリクエストが有った際に困るかもしれません。総合的には満足です。 July 31, 2015
Rated 1.0 out of 5.0 by dont ever stay here the room was full of ants and spider,mosquitoes even though they gave us a mosquito spray but that didn't help.they changed rooms for both the nights and since we were travelling with children it was very inconvenient as we didn't know which room we will be getting,and the room where they shifted us also had the same mosquito and ants problem but since it was around midnight we didn't bother to ask them to change our room we were tired with packing and unpacking.so I would not advise anyone to stay there.and our keys didn't work in the morning after we were coming back from breakfast at 9am so that was another issue.and I must say they don't have good service for platinum members.same for everyone weather you are platinum or not which was a disappointment for me. July 31, 2015
Rated 3.0 out of 5.0 by dont stay there the room was full of ants and spider,mosquitoes even though they gave us a mosquito spray but that didn't help.they changed rooms for both the nights and since we were travelling with children it was very inconvenient as we didn't know which room we will be getting,and the room where they shifted us also had the same mosquito and ants problem but since it was around midnight we didn't bother to ask them to change our room we were tired with packing and unpacking.so I would not advise anyone to stay there.and our keys didn't work in the morning after we were coming back from breakfast at 9am so that was another issue.and I must say they don't have good service for platinum members.same for everyone weather you are platinum or not which was a disappointment for me. July 31, 2015
Rated 5.0 out of 5.0 by Another Outstanding Holiday Our third stay with friends from Adelaide. The room we stayed in on the third floor of the Busikorn wing was very spacious,kept in immaculate condition by housekeeping, and was a pleasure to come home to in the afternoons. The staff made us feel like we were family. The breakfast with Yu,Wiwek and the rest of the staff was brilliant at Charm. Dinner at SAMS impeccable with the service of the Maitre''D and Pradook and the other staff complimenting the awesome food, a great experience. Tony and his staff at Terazzo on the beach the same. Never a dull moment at the main Bar with Ratree,Panidah,Lailah,Lucky and Jenni and the other staff entertaining. And one cannot forget the A Grade customer service from Kanlaya ,Panipak,Bee, Gail and the rest of the staff at Busikorn Reception. Wolfgang and Peter many thanks for the Wednesday evening. I have said this before . The Bricks and Mortar don't only make for a great stay,it is the people that do and you have got the right mix. We will see you again next year. Chris and Diane July 30, 2015
Rated 5.0 out of 5.0 by very best resort in Phuket this is our 7th time back to the same hotel in Phuket and to the villa pool access. and the 3rt time to the same room July 29, 2015
Rated 5.0 out of 5.0 by Beautiful resort highly recommend! The check-in was fast and we were very pleased with our room selection, spacious and comfort of the beds. When we arrived we received a fruit plate to welcome us. We upgraded and ate the breakfast buffet every day. The hot foods, omelette bar, soup, carving table, salmon and cold cuts, breads, fruits were delicious that we never tired of the selection during our 5 night stay. The pool was refreshing and large with beautiful elephant fountains and blooming plumeria trees to provide shady areas. The hotel is across the street from Patong beach, many shopping areas, restaurants and taxis are readily available to take you to any sight seeing. The staff at the breakfast buffet remembered that I liked ice with my drinks and after the first morning remembered to bring my glass of ice which gave me a very warm and personalized service. Everyone was very helpful, friendly and went above to provide excellent customer service. July 28, 2015
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