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Rated 3.9 out of 5 by 16 reviewers.
Rated 4.0 out of 5.0 by Supero espectativas HABIA LEIDO MUY MALAS RESEÑAS POR LO QUE TENIA MIS DUDAS SOBRE EL HOTEL. PERO VALIO LA PENA. LA CHICA DE RECEPCION ANGELICA, FUE SUPER AMABLE Y EFICAZ, EN 5 MIN NOS DIO EL ACCESO OFRECIENDONOS UNA BEBIDA.LA HABITACION ESTABA EXCELENTE, ES UN HOTEL QUE TIENE MUCHOS AÑOS SIN EMBARGO EL CUARTO SUPER BIEN, CAMAS Y ALMOHADAS DELICIOSAS. LA ATENCION DE QUIQUE EL MESERO DE LA ALBERCA HIZO LA DIFERENCIA, MUY AMABLE Y ACOMEDIDO. FAVOR DE FELICITARLO. SIN EMBARGO LOS BAR TENDERS DEL AREA DE ALBERCA, MUY DE MALAS, SIN GANAS DE ATENDER Y CON MUY POCA EDUCACION. DEBERIAN RECIBIR CAPACITACION YA QUE TRATAN CON LOS CLIENTES. EN ESPECIAL HUGO, VAYA LO NECESITA. LA COMIDA EN RESTAURANTS, MUY RICA, VARIADA Y BIEN SAZONADA, EL CAFE DEL DESAYUNO DELICIOSO. TAMBIEN ASISTIMOS AL REST ITALIANO PIACERES, QUE TENIA UN PIANISTA, MUY BUENO. LA COMIDA EXCELENTE, TODOS PEDIMOS COSAS DISTINTAS Y TODAS BUENAS. LA ATENCION DE LOS MESEROS DE PRIMERA. REALMENTE DISFRUTE MI ESTANCIA LO RECOMENDARIA Y VOLVERIA A IR. PERO FAVOR DE CAPACITAR AL PERSONAL. December 27, 2013
Rated 1.0 out of 5.0 by El peor Holiday Inn Holiday In Resort en Puerto Vallarta, Jalisco en México ha sido mi peor experiencia de estancia en la cadena IHG Las habitaciones en muy malas condiciones, las instalaciones del hotel descuidadas, y un pésimo servicio La playa muy sucia y un sinfín de ofrecimientos sin sentido dentro de las instalaciones Muy fuera de los estándares del resto IHG, principalmente las habitaciones que son un referente en el resto de los hoteles November 1, 2013
Rated 5.0 out of 5.0 by Surprisingly good I read some of the reviews and wondered whether I'd made a mistake in booking here. Having just stayed in some Crowne Plaza and Intercontintental Hotels, on first impression the hotel did see a bit basic. And at the first breakfast, I was accosted by a member of staff whose only concern was how was I going to pay, proving one of the criticisms in a review to be correct. But this was the only occasion this happened, and , after settling in, I realised that actually the hotel had everything you needed. Everything worked, the rooms were clean and comfortable,I felt safe, and all the staff were excellent - very friendly and helpful: thank you especially to all of you in the restaurant who remembered me night afer night and helped make my stay a pleasant one. Shame about the weather though, but that is one problem the management cannot sort out ! Thank you Holiday Inn Puerto Vallerta, you proved up to the challenge and are worthy of the high scores ou receive. October 4, 2013
Rated 5.0 out of 5.0 Extraordinario Servicio Todo el personal en general hizo su mejor esfuerzo para que pasaramos una estancia placentera August 26, 2013
Rated 2.0 out of 5.0 by Party Hotel Horrible Food If you like vendors bothering you this is the place to go. They set there tables up around the pool (never got in pool (babies in it instead of being in kid pool :(). if you try to layout on the beach and read or sleep... It wont happen. Because every vendor in Mexico is at this place, bothering you! The party music starts early afternoon into night. Generator started first night below my window at 9pm- 12am. The buffet looks good, but it was cold and stale the flavor was bad. No sodas offered. I tried the other restaurant the higher dollar one. My fajitas came out there was only about 5 strips of fajita meat (ONLY) and 1/2 of it was gristle :( Yuk!!.. My best meals were at Starbucks and Outback. June 19, 2013
Rated 5.0 out of 5.0 by EXCELLENT! I recently had business in Vallarta and stayed at this facility and found it to be one of the BEST HI resorts I have ever stayed at. I am a Platinum member and was received a great room over looking the ocean and the room was perfect! I was by myself and on my birthday I decided to just eat at the hotel restaurant and ordered the shrimp was was better than expected. The chef at the restaurant out did himself in that the food was prepared with care and exceeded my expectations. Even the breakfast was very good. After my birthday meal all of the waiters came to my table and sand Happy Birthday to me. I don't know how they found out it was my BD but that was fantastic! There was not that many people at the hotel when I was there and I can see how all the services would get crowded if the hotel was jammed but I had one of the best stays ever at a Holiday Inn. These guys are GOOD! June 3, 2013
Rated 2.0 out of 5.0 by Need renovation! Not good at all!! When I arrive there was more than 700 teenegers (so I was told) in some sort of convention, the ambience was not nice at all, the pool, the hotel even at the beach there were teenagers drinking all over the place, drunk and even people on the back of other taken to the water to make them wake up of so drunk they were!! I felt so bad of being there with my kids. Some of those teenegars even called at midnght to the room just to disturb and asking for who knows who? I called to ask for security and I was told they had been waking other customers too, and couldn´t do anything about it and the operator even said that that happens quite often because that hotel take to much conventions for teenagers so, you do not even think about staying there!!! Besides rooms and hotel needs inmediate renovations, looks too old, the internet doesn´t work in the rooms like used to happened 10 years ago in cheap hotel in the US. Food not to good, drinks are horrible for all inclusive, cheap and bad taste!! And one thing more that didn't enjoy was seing the same servers for breakfast, lunch and dinner I felt bad just thinking how many hours per day they work !!! May 12, 2013
Rated 4.0 out of 5.0 by Estancia memorable, cobro de arrepentimiento. Mi estancia fue formidable, ya que tanto el personal como las instalaciones son magnificas, el acceso a la playa es muy confortable y la vista maravillosa, pero como modifiqué mi reservación ya que en mi trabajo no me confirman mis vacaciones sino unos días antes, en mi estado de cuenta aparecieron cargos adicionales por ese motivo de asi es que pagué practicamente más por cargos en las modificaciones que por mi estancia. April 16, 2013
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