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Rated 3.7 out of 5 by 55 reviewers.
Rated 3.0 out of 5.0 B-/C experience at best. Check out other places, reviews Found a family hanging out among our things right after being given a second room - we were originally not given the room we reserved a week earlier. Mattress like stone, pillows lumpy and hard, safe broke with my things in it, outlets did not work, bathroom fan busted, half the games in the "games room" broken. Mediocre value at best. August 24, 2014
Rated 2.0 out of 5.0 by Feedback General El hotel muestra un estado deteriorado, tanto por fuera, como en la parte interior de sus instalaciones, siendo más evidente en el estado de los cuartos. Por ejemplo, las cortinas de las ventanas estaban rotas y llenas de moho, el baño se apreciaba sucio por la falta de manteniento, y la cortina que colocaron improvisadamente en la ducha se cayó, cuando duchaba a uno de mis hijos. Con relación a servicios, no existía una máquina de hielo en ninguno de los pisos del hotel, teníamos que bajar al lobby a solicitar bolsas con hielo que duraban unas horas y en un par de ocasiones el hielo se había terminado. Con relación a los alimentos, el buffet que ofrecían por la mañana era poco variado y no se surtía de manera regular, aunque esto se compezaba por el excelente trato de los meseros que estaban en turno. Aunado a esto, en la zona cercana habían muchos abejas que no eran atendidas por el personal del hotel. August 24, 2014
Rated 4.0 out of 5.0 by Good Hotel!!! Good resort, comfort and great service ,(excellent staff). ( Needs Work on your playroom and bathrooms...) August 23, 2014
Rated 5.0 out of 5.0 by Vacaciones de verano Es un hotel con la idea de complacer a familias con niños, el tobogán les encanto además todos los días lo resguarda un vigilante uniformado para la seguridad y organización de los niños. El área de Kits Club funciona de maravilla son puntuales y amenizan a los niños con actividades dentro de un salón para descansar un poco del sol. La zona de alberca también tiene a dos guardias y un equipo de jóvenes que limpian y atienden a todo momento. El equipo de meseros, bar, cheff, etc. excelente ejemplo de servicio a cliente, no bajan la guardia. Gracias por sus atenciones. August 21, 2014
Rated 5.0 out of 5.0 by Last minute trip We took a last minute trip to puerta Vallarta the end of July and chose the holiday inn because the pool looked great and it was on the beach. We were not disappointed ! It was a little crowded , but very nice. Great beach out front and the waiters were always near by to bring us a drink or water. All the staff from check in to check out were great. Beautiful view. Best bang for your buck out there, that's for sure! August 12, 2014
Rated 5.0 out of 5.0 by EXCELENTE SERVICIO E INSTALACIONES ESTUVIMOS UNA SEMANA Y NUESTRO ALOJAMIENTO FUE AGRADABLE, EL PERSONAL MUY AMABLE Y LA COMIDA, SOBRETODO EN LA CENA, VARIADA Y MUY AMENAS SUS NOCHES TEMÁTICAS. August 6, 2014
Rated 3.0 out of 5.0 by en general bien con sus excepciones habitacion bien, personal medio, no enteregabamos aun la habitacion y ya habian recogido articulos personales, el cuarto de hospitalidad fatal August 5, 2014
Rated 1.0 out of 5.0 by Do Not Stay at This Hotel The staff and the area are great. However, the building and overall installations are very poorly maintained. The beach is overrun with salesmen who will not leave you alone. The restaurant food and services are very poor and if you think that all inclusive mean that... good luck. You will get margaritas that taste like Tequila Sunrise, but without the tequila. I litterally had 6 drinks in one seating only to realize that I had been given lemonade the entire time. Terrible. The hotel room, lobby, and restaurants were sad. I will never come back. August 4, 2014
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