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Rated 3.7 out of 5 by 55 reviewers.
Rated 5.0 out of 5.0 by Excellent choice to stay I was 5 days here and it was great. Employees service is always good. The only thing that probably needs more choices is the food. Very good in general. August 3, 2014
Rated 1.0 out of 5.0 by Bajo mantenimiento Las instalaciones del hotel. Estan completamente destruidas. Desde las habitaciones hasta parte del Equipo De Playa(alberca,palapas , restaurants , etc) le doy un 6 de 10. August 1, 2014
Rated 5.0 out of 5.0 by UNAS MUY FELICES VACACIONES RECOMIENDO LA ESTANCIA EN EL HOLIDAY INN RESORT PUERTO VALLARTA, PORQUE LA ATENCIÓN DEL PERSONAL ES EN VERDAD MUY AMABLE Y EFICAZ, NOS ATENDIERON DE MANERA EXCELENTE, LAS INSTALACIONES ESTÁN MUY BIEN Y LAS HABITACIONES SON MUY CÓMODAS, EN VERDAD MI FAMILIA SE PASO UNAS VACACIONES SÚPER FELICES. HAGO UN ESPECIAL RECONOCIMIENTO AL GERENTE GENERAL POR SU ATENCIÓN MUY CORDIAL, AMABLE Y PROFESIONAL. July 29, 2014
Rated 5.0 out of 5.0 by muy buenas instalaciones es un hotel muy confortable y tranquilo, ampliamente recomendable July 29, 2014
Rated 4.0 out of 5.0 by Really, that tiny cup is your drink! The restaurant is so small and there is only one that you must get there early or wait in line for maybe 20 mins. The food is not so great after a couple of days you will regret paying all inclusive. You should see the tiny tiny tiny cups they serve the drinks in, even the Mcdonalds kids meal has a bigger capacity, and to top it off, only two per person, Really? drink it in one sip then wait 5 to 10 mins to get another. A/C on the rooms don't work so if you like your room cold you will sweet through out the night!! On the plus side the staff is great they do everything possible to make the stay gr8! except fix the a/c system. July 28, 2014
Rated 5.0 out of 5.0 by Excelente servicio Excelente servicio y atencion del personal, habitacion limpia, comoda. Instalaciones en excelentes condiciones, alberca grande y limpia, estupendo hambiente, menu de comida variada y de buen gusto, conexion internete excelente, no se escucha el ruido exterior en la habitacion, temperatura de la habitacion excelente, en resumen, recomiendo este hotel. July 28, 2014
Rated 3.0 out of 5.0 by Mis Vacaciones en Vallarta La relación precio servicio es aceptable. El servicio de camaristas es deficiente y la actitud de servicio de camaristas puede mejorar. July 27, 2014
Rated 4.0 out of 5.0 by bien el personal, el hotel requiere mas atencion en sus areas comunes, e sus areas comunes estn descuidadas, las paredes tienen parches de diferentes tonos July 26, 2014
Rated 5.0 out of 5.0 by Servicio Excelente todo estuvo perfecto en estas vacasiones el servicio,presentacion de los alimentos en el restorant servicio de los meseros y cantineros servicio de la persona que arregla la habitacion en general,no hubo queja alguna estuve relajado y disfrutando mis vacasiones gracias por ofrecernos este servicio de excelecia y espero volver a disfrutar de ello. July 24, 2014
Rated 5.0 out of 5.0 by Cama incomoda, habitacion descuidada Habititacion descuidada, la taza de bano tenia fuga, la tina estaba muy vieja y los accesorios oxidados, las camas muy incomodas y las tomacorrientes se salian de la pared al desconectar la clavija, la senal del cable se perdia o se distorcionaba y el wi fi estaba lento y se batallaba para establecer la conexion. en general, la habitacion fue lo unico que me decepciono. NOTA: cuidar el orden con los "Jovenes" ya que beben de mas y vi a algunos vomitar en la alberca y abusar de las palabras antisonantes, estan en su derecho de divertirse pero es un lugar familiar no un centro nocturno. July 23, 2014
Rated 5.0 out of 5.0 by 16 years on, and still a great place to stay! My wife and I first visited from Canada to the Holiday Inn in Puerto Vallarta in 1998, and had a wonderful time. 16 years later on we have returned with our young twin daughters and all enjoyed our time here. The hotel is perfectly situated within a short bus ride to Downtown, Wal-Mart or the Marina. Great view from our room, which was well serviced by the hotel staff, and was an adequate size and good quality for our stay. Could probably do with a small bar fridge to keep drinks cool in the room. Service in the restaurant and bars was very friendly. Especially the main Lobby Bar, where they put together some great shooters. Food was a reasonable quality, but a little more choice/variety would be good. Pool is attractive and it's great to have some decent water depth in a hotel pool. We'll be back! July 23, 2014
Rated 3.0 out of 5.0 by Party Resort This is a great cheap place to stay if you want to venture off the resort to party or Party at the resort. This is not a resort you take you family to relax. Well that least not while I was there. In July is Mexican Summer break and because of the price a lot come to Party at the Holiday inn. It did not bother us that much but it was obvious. Both resorts on either side of us were calm and quiet and we were the resort with the blaring music. The food was not good. We ventured off to eat else where. The beach was nice and the staff were great the rooms were standard. We had a great time and would recommend for a party Vacation. July 23, 2014
Rated 5.0 out of 5.0 by Spacious room, good food At arrival and departure found very friendly staff food and beverage options were good July 20, 2014
Rated 4.0 out of 5.0 by vacaciones vacaciones familiares, muy bien el servicio , solo que se tiene muchas preferencias por los huespedes internacionales ( gringos ) a veces uno le pedia algo a los meseros y simplemente atendian primero a las gringas eso fue molesto y en la salida , nos sacaron del snack pinocho segun por que se nos habia vencido el cuarto ya y habia fila para hacer el chek out .. pero lo demas estuvo muy bien ... un chef muy atento en la noche oriental c onsiguio carne de res por que mi hija es alergica al puerco . July 15, 2014
Rated 4.0 out of 5.0 by CALIDEZ HUMANA, BUEN SERVIVIO UN HOTEL CONFORTABLE, CON AMBIENTE FAIMILIAR, EL PERSONAL ES ATENTO, TE HACE SENTIR BIEN, LA ALIMENTACION VARIADA. UNA ADECUADA RELACIOIN ENTRE SEVICIO Y PRECIO, SIN LUJOS, PERO CON LO NECESARIO PARA PASAR UNOS DIAS AGRADABLES Y TRANQULOS Y DE SANO RELAX July 11, 2014
Rated 3.0 out of 5.0 by Vacaciones nada gratas La pase muy mal por la falta de capacidad resolutiva de algún personal del hotel. Esperaba mucho mas. July 11, 2014
Rated 2.0 out of 5.0 El hotel se cae a pedazos En la reciente visita que hice al hotel encontre: Una filtracion de agua en mi habitacion, misma que reporte y se hizo caso omiso, las almohadas tenian un olor desagradable, el telefono estaba descompuesto y a media noche se encendia el speaker y escuchaba otras conversaciones, el elevador era insuficiente ya que tuvimos jornadas de espera de hasta 10 minutos. La alberca se encontro sucia, las mesas del restaurante fueron insuficientes ya que tuve que hacer fila de 20 minutos para que me asignaran mesa, los meseros de la alberca eran muy pocos asi como las sombrillas, en general una experiencia muy desagradable. July 4, 2014
Rated 4.0 out of 5.0 by Most comfortable bed I've ever been in The beds have a topper that is unlike any bed I've slept in at a Mexican resort, not the typical hard bed, it was excellent. The hotel overall is well taken care of. The restrooms in the room are lacking a little with painted tubs and rusting door jam and hinges but it is the tropics and a restroom to boot. The front desk was the most helpful, whatever we needed they helped us get it with a positive attitude. WARNING-the beach is full of sales people, every minute they come around to sell and it gets old. Also, the beach next to the hotel is public and was full of trash from locals leaving it behind, not very attractive. As far as food is concerned there are not alot of options in the area and we did not eat in the hotel, the service was excellent from the bar by the beach and they made a lot of rounds. July 1, 2014
Rated 1.0 out of 5.0 by LA ACTITUD DEL PERSONAL MALA SI LLEGANDO TE TRATAN MAL, LA ESTADIA SE VUELVE MALA Y TODO LO VES MAL!!! NO ME GUSTA COMO ATIENDEN Y RECIBEN A LA GENTE EN ESTE COMPLEJO EN PARTICULAR!!! June 30, 2014
Rated 3.0 out of 5.0 by Decent Facility. Terrible Food. Overall the resort was okay, but would not recommend it to my friends. As a place to sleep and shower, nothing wrong with it. If you need to eat there though, good luck. I wouldn't feed that trash to my dog. Seriously it's Mexico, people make amazing meals on gas powered grills on the sidewalk. A resort with a full kitchen should have been able to put out better than it is. June 26, 2014
Rated 4.0 out of 5.0 by Esperaba algo mejor... Me quede con mal sabor de boca, en las fotos sale todo súper bien, pero llegando mmm me quedaron mal, mis próximas vacaciones, mejor seguiré buscando un hotel a mis necesidades, pero si es grato a mi gusto y confort seguiré pagando ese extra que lo valga. Les hace falta muchas cosas y sobre todo cuidar de los detalles... June 23, 2014
Rated 4.0 out of 5.0 by Estancia agradable Desde el arreglo en mi habitación por mi luna de miel, la atención del personal de restaurante principal y especialidades (Italiano). Buen servicio Buen grupo de animación Alberca agradable Comida Variada Habitación con lo indispensable y TV LCD June 18, 2014
Rated 1.0 out of 5.0 by El peor Holiday Inn de la historia No funcionaba el aire, GYM pésimo! Actitud del personal peor!!! Bueno no puedo decir nada bueno. No me dieron agua ni kleenex June 13, 2014
Rated 5.0 out of 5.0 by Buenas Vacaciones Buen dia, mi unico punto de mejora seria el area de restaurant ya que el bufet no es tan variado. De ahi en fuera, todo estubo Excelente ! Atención, Servicio y Limpieza. June 2, 2014
Rated 3.0 out of 5.0 by Reasonable and great location The staff is friendly and accommodating. The furniture is outdated but the room is clean and comfortable. The location of the hotel is great, not far from sites from either side of the bay. For a good night's sleep, clean and reasonable hotel, this is the place to be! May 18, 2014
Rated 4.0 out of 5.0 by Not bad for the money Nice clean comfortable hotel , Bit busy when we stayed but it was easter week , The hotel needs a lick of paint and some modernizing , But it was very clean , The staff were good and very helpful , Great location right on the beach and 15 mins from the airport . Would go again and no problem recommending it to anyone else thinking of staying there . May 7, 2014
Rated 4.0 out of 5.0 by Nice Place ! Hotel is a bit dated and in need of a lick of paint, Plus some modernising , But everything else was very good , Nice friendly staff , The whole hotel and area was very clean , Great value as well , Never liked the European all inclusive deals , But this one couldn't be faulted really , Unless your super picky ! April 29, 2014
Rated 3.0 out of 5.0 by Bueno pero puede mejorar Agusto para descansar en la playa sin embargo el servicio y atencion del personal es deficiente el baño tiene un diseño muy raro, la regadera me llegaba al cuello. April 5, 2014
Rated 5.0 out of 5.0 by My "home away from home". We have stayed at this resort each Christmas for the past 3 years, and I will be booking again for this year. I am a very picky person, especially where cleanliness and food are concerned. After our first time here, I was hooked! Everything was (and continues to be) amazing. The rooms are spotless and very comfortable, the food options are fantastic (even for a vegetarian like myself), and the staff are incredibly friendly and welcoming. When we arrive now, it is very much like a reunion with old friends, as many members of the staff recognize us, and we them. The location itself is also excellent, and shopping is only a short walk away. March 24, 2014
Rated 3.0 out of 5.0 by Beautiful beach area, not enough shade/umbrellas The general experience was good, overall. I'm not a particularly picky person... The one thing that annoyed me the most was hussling for a palapa on the beach or an umbrella poolside. It was apparent that, either there weren't many umbrellas available or it was 'inconvenient' to provide one. The upper beach area was closed far too often for 'events' - 3 times/week all day, which limited the availability of the already very limited shaded area preferred by some of us. Seems a good idea to have one umbrella per room available, if requested...and enough loungers for every guest to enjoy, without waiting for someone to leave and bolt to get one! March 8, 2014
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