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Rated 4.2 out of 5 by 58 reviewers.
Rated 4.0 out of 5.0 by Wonderful staff I found the entire staff that I encountered during my stay to be top-notch from the lobby staff, the wait staff handling the food for the conference and also the staff responsible for the rooms. My thanks to all for making me feel welcome! July 31, 2014
Rated 5.0 out of 5.0 by relaxing stay we enjoyed our room, the setting of the resort. can't wait to go back again July 27, 2014
Rated 2.0 out of 5.0 by Noise from floor above Very nice room and decor. We were excited and impressed when we first entered the room. However the Holiday Inn only has rooms available on the first and second floors. The third floor is reserved for the World Mark organization. The issue we had is that the floors of this lodge are not sound proof and if you have someone above you that is active (like a family) you will definately here the sound of people moving around (including the shower) from above. During our stay the noise lasted until 11:30PM, so we did not get much sleep. Because the third floor is not available to the Holiday Inn, I doubt we would go back and run the risk of a poor nights sleep. July 26, 2014
Rated 5.0 out of 5.0 by Nature and wildlife meet comfort and care The wide variety of walking and biking trails, pools, sports facilities, bike/trike/paddle car rentals, golf courses and wildlife at Eagle Crest are consistently charming and fun. The hotel facilities are outstanding, the cafe ideal for breakfast, and the wonderful Niblick July 24, 2014
Rated 2.0 out of 5.0 by Stay at Eagle Crest Not what I expected from a resort. The elevator had heavy damage. The thing that bugged me the most is that the front desk staff was just not friendly. I worked the front desk and was a night auditor for the Queen Mary hotel in Long Beach so I know what the job can be like. On that note I try to be nice to hotel staff at all times. For the amount of money I paid to stay there, I would think the staff would be on par. July 23, 2014
Rated 4.0 out of 5.0 by relaxed weekend Nearly everything went very smoothly and we had a stress free anniversary celebration. July 23, 2014
Rated 4.0 out of 5.0 by staff and service Service in the restaurant was very poor. Extremely long waits between ordering food and being served. The restaurant was not busy! Waited almost an hour to receive bill. Waitress said she forgot. Most of the employees seem to have an attitude, not friendly. July 23, 2014
Rated 5.0 out of 5.0 by very clean the resort was very clean the staff were well groomed and very nice they all had smiles and greeted you. been coming here for many years July 23, 2014
Rated 3.0 out of 5.0 by Staying in the condos next time The Lodge at Eagle Crest is a golf course/condominium resort with a lodge for smaller one-room accommodations. Our room was on the bottom floor facing a concrete wall. This was not attractive, but quiet, I guess. No effort was made to upgrade the room to a better view. I'm not sure if it was because I used the AAA rate. The hotel was not full at all on a Thursday evening so I am sure better view rooms were available. To access the amenities of the hotel it seems to be better to book a condominium. They are next to the larger pools, fitness center, etc. It looked like a very nice golf course community. My son had fun using the pool and the game room. July 23, 2014
Rated 5.0 out of 5.0 by Excellent Service I had a gift voucher for two nights. I was treated as if I paid top dollar. The room was beautiful, clean and very comfortable. The front desk personnel were friendly and helpful. The only downside was that the free wifi was intermittently slow or nonexistent for our PC laptop but we discovered our ipods had no difficulty connecting. Honestly there was too much to do to be upset by that anyway. Really enjoyed the outside pool and jacuzzi. July 22, 2014
Rated 3.0 out of 5.0 by Poor Management I checked-in at 5PM on July 12th to a room with golf view, found the room to be uncleaned. Towels lying around, bed not made, thrash everywhere. I called up the front desk and all they have to say was that they had no clue and asked to pick up keys from front desk for a different room. Mistakes do happen but I did not even get an apology instead was given a room with poor view. Ask about recognizing platinum members, downgrade for being a platinum member? I like this property and have been here before but disappointed this time. I would have given additional star if free perks(points or free breakfast) were given for the downgrade if they did not have a better room. This one seems out of place when it comes to recognizing IHG platinum members. July 16, 2014
Rated 5.0 out of 5.0 by A Beautiful and Gracious Setting This hotel and resort are a gem! Employees are very friendly and accommodating. Vistas are huge and the grounds provide ample location and opportunity to take them in. Best of all, a short hike will take you to the Deschutes River which is absolutely stunning. This is our 3rd visit to Eagle Crest and it never gets old. July 15, 2014
Rated 5.0 out of 5.0 by Beautiful surroundings, beautiful hotel Great place for family and friends to gather. Plenty to do at the resort and in the area. Relaxing, clean, friendly staff, July 11, 2014
Rated 5.0 out of 5.0 by air conditioning Our room, the AC had a hard time keeping up and sounded like it was icing up. Notified the front desk and they had their maintenance man look at it. The AC was able to keep the room comfortable for most of the time but at night when we wanted it a little cooler it couldn't do it. However, this was not a big problem for us and we really enjoyed our stay. Room was comfortable and clean and we really enjoyed the nearby grille/café off the lobby. Good food and not overly pricey and very convenient. Thanks for a great stay. July 10, 2014
Rated 5.0 out of 5.0 by Great stay at Eagle Crest We really enjoyed our stay at the hotel. All staff we encountered were friendly and professional. The room had everything we needed including a view of the golf course. We enjoyed walking along the paths while enjoying the views of the river and mountains. The golf course looked very inviting but saved that for our next trip. Great accommodations and beautiful Central Oregon weather make for a memorable experience. July 9, 2014
Rated 2.0 out of 5.0 by Poor value for money hidden resort fees The room itself and grounds were nice and the staff friendly but it was not a 200 dollar a night room or experience. And the addition of "resort fees" to the bill was unexpected and added another 30-40 bucks a day to the price. July 9, 2014
Rated 5.0 out of 5.0 by Reunion Great place for a family reunion. We playing the putting course with all the kids. The breakfast was very good. We had comfortable beds and a choice of pillows, which was great. Thanks! July 6, 2014
Rated 4.0 out of 5.0 by Trade Association Meeting I recently stayed at Eagle Crest Lodge for a trade association meeting, the event lasted 3 days, 2 nights. The hotel, rooms, staff, and grounds were all great. A very nice place overall. My one critique was the internet speed. Since I was there on business, I was there to work. At all times of the day and night, I could not reliably connect my laptop, ipad, nor iphone to the hotel wifi, nor did there appear to be a direct connection in the room. I am an experienced work traveler, spending as much as 150+ days in hotels. In the future, if work is my primary focus I would hesitate going back. If escaping to relax and have fun, I would go back. July 1, 2014
Rated 5.0 out of 5.0 by Great stay Enjoyed the stay, staff was very friendly. Room was clean and comfortable. July 1, 2014
Rated 4.0 out of 5.0 by Great place to stay Very Clean resort with lots to offer. Nice beds and comfortable rooms. The restaurant by the hotel is a little pricy for what the menu has to offer, however the food is good. June 30, 2014
Rated 5.0 out of 5.0 by GREAT PLACE FOR FIDO We recently stayed at the Resort and brought along our dog Jessie. The room was clean and access to the outside was great. We would strongly recommend this property if you are traveling with a pet. June 30, 2014
Rated 4.0 out of 5.0 by Good rooms Nice size rooms, good temp control, lighting ok. Nice to have minifridge. Pool and gyms nice to use, but even the larger gym could have more weights and cardio. Trevor at front desk talks way too loud on phone, walkie talkie. Don't think he realizes it. June 30, 2014
Rated 1.0 out of 5.0 by Very disappointing The room was for sleeping only, apparently. One straight back chair, but 2 guests. No place to relax in the room between outside activities. If we wanted a barracks we would have looked for a barracks. A very disappointing weekend intended to be a memorable wedding anniversary. June 30, 2014
Rated 4.0 out of 5.0 by Good Stay Beautiful Weather All in all the stay was good. Able to relax prior to the conference. Sadly the staff members were not as pleasant/friendly as in years past and my room was not ready until an hour after check-in, very frustrating when traveling with a pet. The weather was incredible and after finally getting into my room it was a relaxing stay. June 25, 2014
Rated 4.0 out of 5.0 by a nice destination in Oregon We enjoyed staying in this lodge. clean, nice, open and quiet. June 25, 2014
Rated 5.0 out of 5.0 by Great service and lovely setting Can't beat the setting of Eagle Crest and the beauty of the surrounding scenery. Great walking paths to enjoy it all on early morning or evening strolls. The courtesy and helpfulness of your staff made my stay at your lovely property even more enjoyable. The only small negative that I would cite is the somewhat limited food service at the lodge itself. It would be nice if the hours at the Aerie Cafe were longer, and particularly if it could be open for lunch. Otherwise, great stay and I hope to return soon! June 25, 2014
Rated 5.0 out of 5.0 by Eagle Crest was great Great golf and the beds and showers are even better. Great value. June 25, 2014
Rated 5.0 out of 5.0 by Eagle Crest First time stay, one night, on business trip. Room very clean and quite. Will stay again. June 23, 2014
Rated 4.0 out of 5.0 by Mixed The grounds are quite nice, located on golf course. Room was clean and nice. But had a few issues. Not recognized as premium member, the room was booked as 2 queen beds, but got a suite with king. This was fine as my travel plans had changed, but if they had not, the 4 org. number of people would not work in a King bed. Sunlight in morning was very bright reflecting through the gap in the curtain and the heating/AC unit. I ended up having to place pillows to block the glare. On a more minor note, the bedside light only worked on low setting, and internet was quite slow. Also could use more conveniently located outlets. But overall the room was nice, the facility was very clean. Oh, did not get usual early check-out. Did not utilize the facility enough to rate other features, but grounds appeared to be very nice. June 22, 2014
Rated 3.0 out of 5.0 by OK stay We had an OK time. Nothing special except for the service in the cafe at the Hotel. Service was excellent and food was delicious! Other staff simply did their jobs- they weren't rude but also not super friendly. Beds were comfortable but shower wasn't great. Rooms seemed clean, however, bed sheets were not changed during our visit (which I thought was odd). We enjoyed Eagle Crest but would stay at a condo next time. June 21, 2014
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