Rated 4.3 out of 5 by 160
Rated 2.0 out of 5.0 by Julie1958 Underwhelmed!!
I do not want to sound negative but our group was underwhelmed overall. The group liked the area and surroundings, but the conference room and catering was less than par with what we have received at other places. The meeting room was so cold that we all had jackets on every day. Finding a staff person was not easy but necessary every day to adjust the temperature and we still wore our jackets. For the catered lunch, I had requested around 11:30 but during our meeting, we had people at 11:15 putting silverware and salt and pepper shakers on our tables, next to our computers, while we were trying to carry on a meeting, rather than just setting things up on the back table. I finally asked the staff to please not disrupt the meeting and to leave the meals stacked in the back. The flavor of the lunch, pork chops, rice and carrots, was good, but I was embarrassed when the group complained that the meat was like eating “hockey pucks”. Their words, not mine, but the meat was extremely overcooked and very dry. On the last day, there were no drinks set up and the sweet rolls appeared frozen and were hard. We again had to get staff to provide drinks, of which the lady told me it was not on the order?? And she said usually people had coffee or juice rather than soda? I had the staff take the rolls back to be heated and after that, they were not so hard and better.
You told me that we would not be charged the extra 20%, but it is on the bill, and it was certainly not warranted.
The front desk staff and the lady in the small café on the lobby were very accommodating and nice. The coffee was wonderful.
My room was never vacuumed while I was there, nor was the bed changed or completely made. Pillows left on the floor and bed left rumpled, as well as wet towel left on the floor.
I really wish I had better things to say. We had such high expectations.
April 28, 2015
Rated 5.0 out of 5.0 by Kevin / Brenda Great Resort!
This was my first visit to Eagle's Crest and everything met or exceeded our expectations. We will go back again any time we are staying in the area.
April 28, 2015
Rated 2.0 out of 5.0 by srv1 cleanliness
I stayed 3 nights. About the only thing maid service did was make the bed, change out towels. A pizza crumb from the first night was in the same spot the entire duration of my stay. I also clipped my finger nails. Never got vacuum. Who knows what gets done if they cant even clean the obvious. Very disappointed.
April 27, 2015