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Rated 3.9 out of 5 by 74 reviewers.
Rated 1.0 out of 5.0 by Gerente de mala actitud y super ineficiente Desde la llegada, 25 minutos para hacer check inn, la habitación tardo mas de 2 horas en estar lista, con la molestia evidente de los bell boys por que tenían que guardar mas maletas de las que cabían en un cuarto de 1.5 x 3.00 metros, al entrar a la habitación nos percatamos que el aire acondicionado no funcionaba correctamente,sacaba aire pero no enfriaba, fuimos al restaurante a comer, tuve que encontrar los cubiertos paramos hijos y para mi pues nunca apareció un mesero a ofrecer aguas o montar las mesas, ya de noche le pregunte al gerente si no podía hacer algo al no funcionar el aire acondicionado, me fijó que no le pedí un ventilador y me dijo que me lo debía, al día siguiente me di cuenta que a 5 metros de el había no menos de 10 ventiladores en los escritorios de los agentes de ventas, que de noche no se ocupan y el señor no me pudo prestar, la noche siguiente tuve que ir a comprar mi propio ventilador. los dueños de ese hotel se les debería de caer la cara de vergüenza July 23, 2014
Rated 5.0 out of 5.0 by Great Experience and resort I'd recommend this place for anyone looking to stay in a resort near Los Cabos!! July 23, 2014
Rated 4.0 out of 5.0 by Great Service Had a great customer service experience during our stay, all personal is very freindly and attentive from reception desk, entretainment and room service. July 23, 2014
Rated 5.0 out of 5.0 by Excelentes Vacaciones Estuve hospedada en Holiday Inn Resort Los Cabos a principios del mes de Julio/2014 con mi familia y nos encantaron todas las instalaciones del hotel, las albercas grandes,bonitas, siempre limpias y a una temperatura excelente, los jardines preciosos y muy bién cuidados, la comida en general muy buena especialmente la del Restaurant "Flores y Frutas" sobre todo los postres. La habitación que nos tocó bonita y muy cómoda con una vista preciosa al mar. La ubicación del resort también muy conveniente ya que caminando se puede llegar al Centro Histórico del San José que es precioso además el hotel está también junto a un estero muy bonito,la playa hermosa y sobre todo mi hijo de 9 años estuvo encantado en el Kids Club. En general fué una muy placentera estancia y definitivamente sí volvería a hospedarme ahí. July 22, 2014
Rated 5.0 out of 5.0 by Excelente Trato Me encanto el hotel es un hotel muy amplio en el que puedes relajarte de manera espectacular el servicio de la comida fue excelente, cuando es un servicio de bufete por lo regular tienes que dar una buena propina para que el mesero traiga las bebidas que pides, pero en este hotel el trato y la gente fue espectacular siempre estuvieron pendiente de lo que necesitábamos y siempre muy dispuestos a resolver todas nuestras dudas. recomiendo este hotel amplia mente ya que en relación con lo pagado nos dio mucho a cambio. saludos... July 17, 2014
Rated 4.0 out of 5.0 by Very nice resort Overall I would recommend this resort if you are looking for a cost effective, relaxing holiday at the pool and are not fussed about swimming in the sea. The staff are very friendly and they really do recognize IHG members so I felt like a valued guest. The pools are clean and the rooms are well serviced every day. The rooms are very basic but the hammock and private area outised is a very nice touch. The mini bar is pretty poor, just water and soda... The food was acceptable, a little monotonous, and not necessarily of the highest quality, but acceptable all the same. The drinks were good and staff extremely friendly, not watered down, and a good selection. We have had more expensive all inclusive holidays and I am therefore reticent to make too many comparisons. There were issues with the air conditioning (during an extremely hot and humid period) and I think the hotel was extremely professional and well organized. When the issues were specific to a building they immediately relocated us to an equally nice room . When they were due to fix the air conditioning it impacted the whole hotel and they advised all guests in advance and provided luxury transportation to an alternative hotel for the night only, ensuring customers could leave late and get back early (with different time options). I was extremely impressed by the way they dealt with an unfortunate situation. Very professional and very well organized. We were disappointed that the sea is not swimmable as this was not apparent in any of the literature. We had to take a taxi to San Lucas on a couple of occasions but that was the only major let down. Other disappointment was the quality of evening entertainment, very poor. With 2 teenage children there was absolutely nothing to do in the evenings. Only other small issue were the amount of people exaggerating with free alcohol, it would be nice if the hotel had stronger regulations it could enforce regarding drunk behaviour, particularly in the swimming pool area, and areas where children are present. I understand this is a challenge, and risk in any all inclusive resort. Overall I think this is a very pleasant resort with extremely friendly and welcoming staff. . July 16, 2014
Rated 5.0 out of 5.0 EXCELENTES VACACIONES Por tercera vez visitamos el Hotel y como siempre la atención fue de lo mejor, así como la disposición del personal para hacer agradable nuestra estancia. Nuestro hijos se divirtieron mucho ya que existen diferentes opciones para ellos. En resumen todo estuvo tan bien que regresaremos próximamente. July 16, 2014
Rated 3.0 out of 5.0 GOOD FOR THE PRICE WE WENT FOR OUR HONEY MOON AND WE LIKED THE HOTEL, STAFF WAS OF ( ADULT AREA BARTENDER WAS AWESOME HER NAME IS ALMA, FOOD WAS DECENT BUT NOT GREAT. BEAKFAST WAS THE BEST OF ALL. LACK OF SEAFOOD SURPRISED ME. THE GROUNDS WERE NICELY MAINTAINED AND THE POOLS WERE NICE WITH SWIM UP BARS. TECATE AND DOS XX WAS THE BEER THEY SERVE AND THAT WAS GOOD. MIXED DRINKS FELT A LITTLE BIT WATTERED BUT OK. OVERALL WE WOULD GO BACK AND WOULD RECOMMEND TO OUR FRIENDS. July 16, 2014
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