Rated 4.0 out of 5 by 70
Rated 5.0 out of 5.0 by Edgar5554 Excelente Trato
Me encanto el hotel es un hotel muy amplio en el que puedes relajarte de manera espectacular el servicio de la comida fue excelente, cuando es un servicio de bufete por lo regular tienes que dar una buena propina para que el mesero traiga las bebidas que pides, pero en este hotel el trato y la gente fue espectacular siempre estuvieron pendiente de lo que necesitábamos y siempre muy dispuestos a resolver todas nuestras dudas.
recomiendo este hotel amplia mente ya que en relación con lo pagado nos dio mucho a cambio.
July 17, 2014
Rated 4.0 out of 5.0 by UKPeter71 Very nice resort
Overall I would recommend this resort if you are looking for a cost effective, relaxing holiday at the pool and are not fussed about swimming in the sea. The staff are very friendly and they really do recognize IHG members so I felt like a valued guest.
The pools are clean and the rooms are well serviced every day. The rooms are very basic but the hammock and private area outised is a very nice touch. The mini bar is pretty poor, just water and soda...
The food was acceptable, a little monotonous, and not necessarily of the highest quality, but acceptable all the same. The drinks were good and staff extremely friendly, not watered down, and a good selection.
We have had more expensive all inclusive holidays and I am therefore reticent to make too many comparisons.
There were issues with the air conditioning (during an extremely hot and humid period) and I think the hotel was extremely professional and well organized. When the issues were specific to a building they immediately relocated us to an equally nice room . When they were due to fix the air conditioning it impacted the whole hotel and they advised all guests in advance and provided luxury transportation to an alternative hotel for the night only, ensuring customers could leave late and get back early (with different time options). I was extremely impressed by the way they dealt with an unfortunate situation. Very professional and very well organized.
We were disappointed that the sea is not swimmable as this was not apparent in any of the literature. We had to take a taxi to San Lucas on a couple of occasions but that was the only major let down. Other disappointment was the quality of evening entertainment, very poor. With 2 teenage children there was absolutely nothing to do in the evenings. Only other small issue were the amount of people exaggerating with free alcohol, it would be nice if the hotel had stronger regulations it could enforce regarding drunk behaviour, particularly in the swimming pool area, and areas where children are present. I understand this is a challenge, and risk in any all inclusive resort.
Overall I think this is a very pleasant resort with extremely friendly and welcoming staff.
July 16, 2014
Rated 5.0 out of 5.0 EXCELENTES VACACIONES
Por tercera vez visitamos el Hotel y como siempre la atención fue de lo mejor, así como la disposición del personal para hacer agradable nuestra estancia. Nuestro hijos se divirtieron mucho ya que existen diferentes opciones para ellos.
En resumen todo estuvo tan bien que regresaremos próximamente.
July 16, 2014