Rated 4.0 out of 5 by 10
Rated 5.0 out of 5.0 by Tinapac loved it
stayed 5 nights, will be returning next year. The grounds were absolutely beautiful.
August 22, 2013
Rated 4.0 out of 5.0 by Canada16 Excellent service, cozy and clean
I just returned from a week at this resort. The room was very comfortable, spacious and clean. This resort is one of the older ones in San Jose Del Cabo, however not all units have a balcony. If you want a balcony you need to book a ground floor villa or a third floor unit (those balconies are very tiny) so it is best to get a ground floor villa with hammock. The food at this resort is good although they do have a tendancy to sometimes overcook the pork and beef. The best part of this resort was the staff and it's cozy, location not far from the old town San Jose del Cabo. Everyone at the resort is so helpful, professional and courteous. Rose from WestJet Vacations was very knowledgable and helpful. In particular the bellmen Enrique and Carlos were most professional and helpful. The waiters in the restaurant, Gonzalo and Marco, made every breakfast such an enjoyable experience. Enrique, Carlos, Gonzalo and Marco, thank you! Your attention to detail and professionalism makes you stand out, every resort should have just excellent staff. A lot of Mexican tourists vacationed at this resort which was quite refreshing and helped with my Spanish! There is a hotel shuttle that can take you into Cabo San Lucas. The beach is fantastic however due to strong undercurrents swimming was not permitted. This is a quiet resort so if you are looking for lots of action it's not for you. If you are just looking for some down time with a book, a few day trips and a real authentic Mexican experience this is your spot. The only criticism I'd have for the hotel is that they should post their Dining/Activity schedules throughout the resort near each building, not just at the front entrance. The restaurants tend to rotate often so you wouldn't know which restaurant was open until the day you actually walked up to discover it was closed. My shower also didn't have much hot water although the tap from the sink did. Well done Holiday Inn and thank you for the extra birthday treats! A wonderful surprise.
August 19, 2013
Rated 4.0 out of 5.0 by JW577 Pretty good but lacking in the details
Overall, a very good experience. The hotel & grounds were very well kept. The staff was friendly & knowledgable. Our biggest problem was the room. Our A/C never functioned correctly & the room temperature never dropped below 78 degrees F. After a long day in the Cabo sun & heat, no one wants to sleep in a puddle of their own sweat. We were forced to take at least 2 showers daily. We notified the front desk 3 times that we qwould like it cooler in our room & they never responded or took any sort of action. Very Disappointing!
The beds were the hardest I have ever slept on. It literally felt like you were laying on a countertop. The room had ants, but I expect that to a certain degree in the Mexican desert.
Overall, a nice stay. But the small details should be addressed to make it a great one.
PS - You should be sure to point out on the site that there is NO swimming on the beach. My 5 year old was a little disappointed, but he got over it when he saw the newly installed waterslides.
August 8, 2013