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Rated 4.1 out of 5 by 161 reviewers.
Rated 4.0 out of 5.0 by Very Nice Place Enjoyed our stay. Weather was a problem, but that's the chance one takes with early winter travel November 22, 2014
Rated 5.0 out of 5.0 by Business Conference This is a very comfortable hotel. It was not set up the best for the conference due to vendors having to be in multiple locations. It was towards the end of the high season so not all the amenities were open which was disappointing but understandable. November 21, 2014
Rated 5.0 out of 5.0 by TVC West Bay We had a wonderful experience at the West Bay Resort. We loved the room, the property, the location, the value....everything. We had extremely good service from Ashley at the front desk and Jacki in the breakfast lounge. These 2 employees made us feel very welcomed and provided excellent service. Thanks, Scott November 20, 2014
Rated 5.0 out of 5.0 by Very comfortable We stayed one night while visiting a winery. The room met our needs. IT was clean and comfortable and we had a nice view of the bay. November 20, 2014
Rated 5.0 out of 5.0 by Wow! What a change! I am an absolute snob when it comes to hotels. I stayed here years ago and it was the "typical" Holiday INN...low price, low expectations, and it delivered. But NOW! WHOA! its nicer than the Grand Traverse Resort Rooms. I am NOT kidding! Breakfast was amazing! They have an area where you can eat all day and the choices were great! You can WALK to downtown from here and it is right on the water! I only hope my review does not backfire an screw up availability for ME in the future! The staff was great! They didn't miss an opportunity to do anything for us and even went out of there way to fix things that were not even an issue. Very proactive. November 17, 2014
Rated 5.0 out of 5.0 by Best Hotel Experience Ever I was in for 2 days of business and 2 days of leisure. I did have an internet problem and the GM and the Manager of Duty went out of their way to resolve it. Every aspect, the staff was incredible - very friendly, helpful, positive and downright fun at times. This was the best hotel experience I have ever had. Colin, Hunter, Brandon, Danielle, Jacki and Nathenial were the ones that come to mind but I am sure there were more. November 16, 2014
Rated 4.0 out of 5.0 by More than adequate This hotel met all my expectations. The hotel room was a little dark. The buffet breakfast was mediocre but not awful. The staff was responsive. The rooms clean and secure. November 14, 2014
Rated 1.0 out of 5.0 by Sleepless in Traverse City The staff was all great, but that is about it. The king room was average, but don't expect to get any sleep before 2am. You can hear every song being played in the night club. Was ridiculous!! We called first morning to get a different room & that one was just as bad. Overall made our weekend getaway a big annoyance. Will not be staying here again. November 12, 2014
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We are excited to announce that this property completed an extensive renovation on 11/06/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.