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Rated 4.0 out of 5 by 88 reviewers.
Rated 3.0 out of 5.0 by Staff great, kids meals free, a little pricey The staff is great. The room is nice. The pools could have been heated. The indoor pool is dark at night. Would have loved if the lights worked. The kids eat free for every meal is awesome. This should be advertised. The location is within walking distance to downtown. The price per night is the only negative. You would expect more for the price, but the staff was great to us for our entire stay. The wifi worked perfectly and we were using it on the beach and on our floor which was on the 4th floor. The elevator is tiny. August 23, 2014
Rated 4.0 out of 5.0 by Great Location, Service This hotel is right on the beach and walking distance to downtown shops and just a few steps from the water. Even on Monday and Tuesday night they had live music available for us. The hotel staff took care of a key activation issue in minutes. We highly recommend this location. August 22, 2014
Rated 5.0 out of 5.0 by great stay we had an excellent stay at this resort. the staff throughout were all extremely courteous and helpful. our room was lovely and well-appointed. we did have an issue with noise through the adjoining walls and the wireless was spotty, but overall, it was great. August 21, 2014
Rated 5.0 out of 5.0 by REcent stay at holiday in west bay Traverse City Excellent property in a prime location. Within walking distance to downtown. Recently renovated with clean modern rooms and excellent on site services. August 20, 2014
Rated 2.0 out of 5.0 by Meh The view is nice, the room was modern and in good condition, and the location is GREAT. Having said that, we stayed over on a Saturday when the hotel was also hosting a wedding party. The noisy drunks kept us awake past 2:30am. Then the outdoor band in the adjacent lot started up at 9am the next morning. So no rest for us, even though we had places to go the next day. The game room and kids play area looked dated and didn't seem particularly clean. The few games they had weren't in good repair. There is a desk that loans beach toys and equipment, but they were out of anything that's age-appropriate for teenagers. Overall, a very nice room at a great location in town, but in a hotel that wasn't nearly so nice. I regret paying peak weekend rates for the experience. August 20, 2014
Rated 4.0 out of 5.0 West Bay Beach Wedding Stay Great service, Great location and access to recreational facilities. Somewhat dated appearance of rooms and building. August 20, 2014
Rated 5.0 out of 5.0 by Best Hotel in Traverse City We were oh-so-pleasantly surprised when we stayed at the Holiday Inn West Bay for one night on our way home from Mackinac Island. We've stayed at a few hotels in Traverse City and none of them were anything special. But this place was totally different. Although the hotel looks very plain on the outside, it's just gone through a major remodel on the inside and it's beautiful. Rooms and public areas are very modern and cozy. Beds and pillows are super comfortable. The hotel has two restaurants and a bar, as well as seating outside on the patio, which overlooks the bay. The location is great--withing walking distance to town. Our only regret was that we weren't staying longer. We will definitely be back! August 19, 2014
Rated 4.0 out of 5.0 by Nice place The Hotel and area is great...beach access, pools, the works. Getting in/out is a challenge as it's NOT easy due to only ONE way in/out and lots of traffic. We tried food from two of the resturants and it was above average for hotel food. The only issue was, we ordered room service one night and the food arrived COLD (?)....not good. If you like a "resort" style hotel, this might work for you. August 18, 2014
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We are excited to announce that this property completed an extensive renovation on 11/06/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.