Rated 3.1 out of 5 by 97
Rated 3.0 out of 5.0 by Marta31 Too expensive and needed to b cleaned with more detail
The remodel of the was very nice. beds are comfortable..For the price of the room, a free continental breakfast should be offered. Also, the bathroom needed to be cleaned better - there was pink mildew in th shower tile grout and at the sink faucet....gross! There was also sand remnant in the corners of he granite sink top. Cleanliness attention to detail was lacking. This made me question the cleanliness in the bedroom. To me, cleanliness is more important than new stylish decor. Also,the music at the bar was too loud and was heard from my room. This is a hotel not a dance club. I do not want to hear music from the main floor at 2 am when I want to sleep!
November 8, 2013
Rated 4.0 out of 5.0 by Lorza327 Comfortable bed and pillows, very clean and great service
I booked this stay online with a notation that I requested a room with a nice view of the bay because it was my son's birthday. When we arrived, our room had 6 helium birthday balloons, a gourmet caramel apple, a few pieces of fruit and a birthday card from the staff. That was really nice to walk into :) The view was ok, the only complaint was the roof view and satellite dishes/vents right outside our room. The bed and pillows were extremely comfortable, and I actually purchased 2 pillows to take with me home because I have a neck injury and have not been able to find comfortable pillows! I would stay here again, although the rate was pretty high and there are many other places to stay on the bay that we have not explored.
October 27, 2013
Rated 5.0 out of 5.0 by bushbit Love the remodel
I stay at a lot of holiday inns. I have to say that this was one of my best experiences. We had a great visit. The new GM is awesome. Love the remodeled rooms and place. Totally recommended.
October 26, 2013
Rated 5.0 out of 5.0 by eileenp2 The Gem of Grand Traverse Bay
Our best stay in 15 years!! The hotel now has to be the gem of Grand Traverse Bay. The rooms have been revamped to rival any four star hotel and the 4th floor is now quiet and extremely comfortable. The hotel staff, especially Erin, is exceptional. We believe she could easily manage a four star resort with ease and comfort. We look forward to coming back!
October 20, 2013
Rated 5.0 out of 5.0 by FranR Trendy and pleasing new decor.
We enjoyed our fresh new room with a view of the bay. The decor was up to date, comfortable and calm. The staff members that we encountered were pleasant and efficient. It added to a beautiful fall stay in Traverse City with its convenient location, close to walking paths, downtown and the bay.
October 19, 2013
Rated 3.0 out of 5.0 by AvianGirl Surprisingly just meh!
I am an IHG Rewards member, and stayed the previous night in the Grand Rapids property (which was lovely). We booked and prepaid a premium rate for a room for two nights in Traverse City about 7-8 weeks in advance. Upon arrival at 5:00pm (4:00pm check-in), we were given a double/double room rather than a King room without explanation. When I called to inquire, I was told that the hotel was full, and the room we were in was the only room that was available, but we could switch rooms the next afternoon at 4;00pm. Um, thanks, but no thanks. The room we had may have been the last room available, as it was hastily cleaned (hairs in the bathroom, missing toiletries like soap, no 'do not disturb' sign). Also, the folding arm for the room door was broken, so each time one opened the door, it scraped the ceiling tile; resulting in a huge gouge in the ceiling and white dust spraying down on oneself. Not a very nice touch when one is going out to dinner.
The nightclub was jammed, the drinks were good, the staff was friendly (except for the manager on duty who seemed bothered by my request for a different room). The breakfast buffet definitely needed improvement. Instead of replacing the pans of old food with fresh ones, the 'chef' merely scraped the old food on top of the fresh, resulting in old, dried out food for the 6 guests that were in the dining room. I think my eggs and biscuits were seriously from the previous day's buffet.
The location, however, is wonderful; and Traverse City is terrific. I still love Holiday Inn, but I was really disappointed in this hotel.
October 19, 2013
Rated 5.0 out of 5.0 by InterlochenMom Chic On The Bay! Beautiful
Beautiful, Chic newly renovated hotel on the Bay. My son is a student at Interlochen Center for The Arts and I have stayed at alot of hotels in the area. I loved it being on the bay before they renovated. This was one of my favorite hotels with nice view of the bay. Now they renovated to a chic hotel with a smart elegance appeal. Very nice and comfortable that enhances a warm feeling being away from home. The bar has a cozy feel to have a social cocktail and the outdoor pool has a lovely feel with nice sitting areas. For the next two years while my son is at school, this will be the only place I will stay while I am visiting him. Just Beautiful.....Great job...And Katie the Front Desk manager is just wonderful!!! I have been going here since my son was in summer camps at Interlochen also since 6th grade. WONDERFUL HOTEL!!! Best of luck with all your new changes....Lynnette
October 9, 2013
Rated 5.0 out of 5.0 by JeannMatt Wonderful Experience
We had read a less than favorable review about the poor shape of the elevator. While that might still be true, who cares? We didn't come to enjoy the elevator, though it does still need a little help...
What we did come for was our 10 year anniversary and the staff outdid themselves by giving us the nicest room in the place, decorating it and even signing a card. We were left along and had a very peaceful time. Thank you to all for making our time so special.
October 9, 2013