Rated 4.1 out of 5 by 189
Rated 4.0 out of 5.0 by JET SKI CHICK Wonderful Staff
Wonderful Staff Jennifer our morning waitress was terrific help in locating everything we wanted to visit! Great service wonderful coffee.
January 19, 2015
Rated 3.0 out of 5.0 by Tanners great view of the bay
it was great that we never had to leave the hotel to visit friends with the full service bar down stairs.
the view from our room of the bay was great. some issues with our room but over all it was good. this hotel was close to town and on the water which was great.
January 15, 2015
Rated 5.0 out of 5.0 by Dave, Kim, Aaron FANTASTIC CUSTOMER SERVICE
STEPHANIE at front desk was an angel in disguise our entire stay. Mother nature and AMTRAK Train/Bus were cruel with below zero temps and a 17 hour ride to get to Traverse City. Stephanie made sure we were stranded at the closed bus station and made alternate pick up arrangements for us in the middle of the night while shuttle was already on another trip to the airport. FOOD AND FACILITIES were great - this is an UPSCALE Holiday Inn. Ashley at front desk helped us when Stephanie wasn't around and Jennifer at the Bistro was just bubbling with cheer. Their customer service made our short trip salvageable and enjoyable despite the awful January cold weather!!!! Only thing that kept this from being a 5 star across the board for us was the room lighting was a little too dim for reading and due to the weather causing heat problems, dinner was served in the night club which was dim and you couldn't see the food - but it tasted great! =)
January 11, 2015
Rated 4.0 out of 5.0 The Best
The manager of the night club....only down fall... but the rest of my stay was Fantastic! Room Service! Fitness Center! POOL! Right on the Bay! The Best Experience Thanks!
January 9, 2015
Rated 5.0 out of 5.0 by Warpig Great location
This was our second stay in two years. Very courteous staff and pet friendly!
The only thing missing were lounge chairs in the pool area.
January 8, 2015
Rated 4.0 out of 5.0 by racheln39 Nice Weekend Getaway
Overall, we had a fantastic stay. The girl at reception was so kind and helpful at checkin and the room was very clean and comfortable. The only negative was the painfully slow service at breakfast. There were several servers working, but yet it took several minutes before we were acknowledged and provided menus. The food was good and delivered in a timely manner, but then again, when we were ready to settle the bill there was no one to be found. I was annoyed enough to leave the wait to my husband while i returned to the room. It took him still several minutes to get everything settled and return to the room.
in all, Great rooms and reception service, but work is needed to better train staff to be attentive in the bistro.
January 7, 2015
Rated 5.0 out of 5.0 by PattiD2376 Excellent Customer Service, Great clean rooms
Would recommend this resort if staying in the TC area. Close to shopping / restaurants / bars, walking distant to downtown. We stayed in the winter beautiful view of the bay (and snow
January 6, 2015
Rated 3.0 out of 5.0 by Mike64589$!,: Need HR
On the evening of the 31st and the 1st Christine was working the Day Spa bar. Christine was doing everything but working the restaurant bar. She was standing at the front desk helping the guy figure out a pizza delivery. She then apologized for the delay and offered two Sierra Nevada beers on the house. Travelers are business people and what I saw was bad service and gave away product.
January 5, 2015