Rated 4.0 out of 5 by 91
Rated 4.0 out of 5.0 West Bay Beach Wedding Stay
Great service, Great location and access to recreational facilities. Somewhat dated appearance of rooms and building.
August 20, 2014
Rated 5.0 out of 5.0 by Boralora Best Hotel in Traverse City
We were oh-so-pleasantly surprised when we stayed at the Holiday Inn West Bay for one night on our way home from Mackinac Island. We've stayed at a few hotels in Traverse City and none of them were anything special. But this place was totally different. Although the hotel looks very plain on the outside, it's just gone through a major remodel on the inside and it's beautiful. Rooms and public areas are very modern and cozy. Beds and pillows are super comfortable. The hotel has two restaurants and a bar, as well as seating outside on the patio, which overlooks the bay. The location is great--withing walking distance to town. Our only regret was that we weren't staying longer. We will definitely be back!
August 19, 2014
Rated 4.0 out of 5.0 by TCvisitors Nice place
The Hotel and area is great...beach access, pools, the works.
Getting in/out is a challenge as it's NOT easy due to only ONE way in/out and lots of traffic.
We tried food from two of the resturants and it was above average for hotel food.
The only issue was, we ordered room service one night and the food arrived COLD (?)....not good.
If you like a "resort" style hotel, this might work for you.
August 18, 2014
Rated 5.0 out of 5.0 by Posie44 Birthday Getaway
The staff was very friendly and helpful. The bed was comfortable so I was able to sleep through the night. I had a wonderful breakfast every morning in the restaurant. The hotel was over all very quiet and peaceful even though there were kids in the hotel. Too bad the weather was cold and rainy because I would have liked to taken advantage of the outdoor patio down by the beach.
August 17, 2014
Rated 4.0 out of 5.0 by Cheryl6000 Dining
The property very nice....very close to downtown. The bar and patio staff was wonderful and very helpful. Scott make a mean Rum and Coke. Nikki was pleasant and great waitstaff. The problem with this property is that they serve food in the bar and patio, which is fine if you want bar food. I wanted a dinner entree, so we were directed to the View....which really is the bar menu with 4 added dinner entrees. So we ordered what was really just an ok dish because we didn't feel like getting back in the car. We waited 45 minutes and no meal was delivered to our table. Needless to say left the View and drove to Harrington's where we had a fantastic meal. So I would stay there but not eat there.
August 17, 2014
Rated 5.0 out of 5.0 by DJS3 Great Site, Great Service
Beautiful location. Excellent service in pleasant surroundings.
August 15, 2014
Rated 4.0 out of 5.0 by IARob Great location
This resort has a fantastic location right on the water. There is a beach right on the property that is easily accessible. The pool is also nice. The food and service at the lounge were good. Staff was friendly. This is also walking distance from downtown where there are many choices for food and shopping.
The only negative side is that the building is older and thus the bathrooms were smaller than you would expect.
August 12, 2014
Rated 2.0 out of 5.0 by Caw1012 No internet service
Unfortunately this wasn't a leisure trip. I was in town for business and needed internet. Moved from one room with none to another with internet sometimes. Couldn't work without it. Do not stay on 4th floor.
August 9, 2014
Rated 4.0 out of 5.0 by CodyGJ Basic
For us, this hotel was fine. We spend most of the time away from the hotel. The town has so many options for dining and is within walking distance. The restaraunt seemed overwhelmed so we skipped it. The hotel seems to attract a lot of families. Families surely will enjoy. There were not a lot of quiet areas. The staff was very nice and seemed apologetic for the chaos that sometimes just happens when tons of families are in one place.
August 8, 2014
Rated 1.0 out of 5.0 by JeffreyFla Worn out facility and horrible bed
Traverse City is a nice place and this hotel is right on the lake. The staff was friendly, but the facility is in dire need of a renovation. The bed was so bad I couldn't sleep. The fact the lounge was right outside our window didn't help either. I would not recommend this hotel.
August 8, 2014
Rated 5.0 out of 5.0 by KKPB2014 Great Staff, ExcellentAccomodations
This hotel is lovely. The Staff is EXCELLENT!!!!!!! James is the best waiter!!! The staff at the View is great as well. Gregg, Jon and Tony, thank you for making our stay great. The upgrades at the hotel are wonderful. This is now truly a beach resort.
August 7, 2014
Rated 5.0 out of 5.0 by Sharon1394 Great Location
A fun location! On the bay, boat rentals close, outdoor cafe and great biking and walking paths. We stayed here the past two summers and look forward to returning next summer.
August 7, 2014
Rated 1.0 out of 5.0 by Shearer430 Disappointed
I was extremely disappointed with my experience here. First off, they ran my card 3 times and told me it was declined but really the front desk attendant typed in the wrong numbers and was not friendly about the mistake. I went to hang a dress on the rack in closet and it fell off...I will say maintenance immediately came up to fix. I had worked with stephanie, the event coordinator and she at first was excellent at responding and making promises to help make my party event special. After check in, nothing I had asked or reserved for was done. I asked for champagne glasses in the room, 2 paddle boards reserved and early check in. Not happy.
August 6, 2014
Rated 5.0 out of 5.0 by huelskamp1 Awesome staff and location
We stayed from a Monday-Thursday and from the second we arrived were greeted by a wonderful staff!! Manger Krystal was a key component to our having the best time ever! Would stay again, for sure.
August 6, 2014
Rated 5.0 out of 5.0 by Moviebeach Nice place to stay
Char at the front desk was Excellent! The chairs at the beach were nice and the location was awesome.
August 5, 2014
Rated 4.0 out of 5.0 by Wayj Pet policy
We have been staying at the Holiday Inn Traverse City for 8 summers. This last stay we discovered that pets are allowed on both sides of the hotel, even though there is a sign for the east wing stating "pets not allowed". The evening manager said once hotel is completing booked pets are allowed on both sides of hotel. We told him our grandson was allergic to pets and he said he was sorry but there was nothing he could do. I suggested he remove the sign and notify potential customers that they may be staying in a room that was just occupied by a pet. Everything else about our stay was very nice.
August 3, 2014
Rated 4.0 out of 5.0 by Road Trip Momma Great for family
We were pleasantly surprised by the inside and facilities of the hotel because the appearance outside appeared more 80's than current day. But the entrance and inside were obviously remodeled and the beach patio and beach area provided a great atmosphere for my family. The rooms were every bit as nice as a 4 star room in Chicago. The hotel and facilities were so fun and relaxing we dropped sight seeing plans in favor of hanging out on the patio and beach. Great vacation and great location short walking distance to the downtown area.
August 3, 2014
Rated 5.0 out of 5.0 by LoveChicago21 Another WOW experience!
The staff at the front desk were welcoming and very helpful. The room was great and we got a good nights rest.
August 2, 2014
Rated 5.0 out of 5.0 by lagutt great stay
My family and I visited the resort for three nights with our 2 children. The staff is extremely friendly and helpful. We had a relaxing time during our stay!
August 1, 2014
Rated 4.0 out of 5.0 by velvet1199 Stay was great!
This hotel was great. The beach was nice, but could use more chairs on the beach. Was more of a "party" atmosphere. I was traveling with my two kids under 3 so I don't know if I felt "family", but the pools were great, room was great. Bathroom just SUPER small.
August 1, 2014
Rated 4.0 out of 5.0 by pjmanner Location the best thing
Rooms - basic but clean - wireless is free and good!
Service - front desk checkin and rapid checkout were excellent
Location - a short walk to all the restaurants downtown - awesome - beach lounging also a bonus although ours was in the evening - very relaxing.
Food - too many restaurants downtown to waste time here.
It is kind of party central at night - depending on your inclinations this can be good or bad... just saying.
July 31, 2014
Rated 4.0 out of 5.0 by khub Location, Location, Location!
Every single employee, from front desk to housekeeping was friendly and smiling! The best part of this hotel is the location...on the beach...and walking distance to downtown. The Jet ski and boat rental located right there is awesome. Food is good (overpriced but what you would expect for a hotel) and love, love, love the outdoor patio. The beach has new chairs and umbrellas this year which were awesome....but the beach itself needs to be cleaned daily and raked....which I dont think ever happened during our stay this year or last. (That was the biggest disappointment which was cigarette butts and beer caps all over the sand, two years in a row). They also have indoor and outdoor pools which is perfect for rainy days, but these also need to be cleaned more regularly. Would stay again....just wish overall cleanliness was more of a priority.
July 30, 2014
Rated 3.0 out of 5.0 by M Elizabeth Great location and friendliness
The hotel location, at the waterfront and along a bike/ped trail and right downtown, was perfect. Many hotel staff were inexperienced and made mistakes, e.g. not fulfilling breakfast room service order, not cleaning room one day between 9-3, not putting spoons out with soup. But they were all so friendly, it made up for it in my mind. And I slept quite well. Thanks!
July 30, 2014
Rated 3.0 out of 5.0 by MADug Good stay
The resort was decent with nice ambience outdoors. The indoor pool was small and a bit dreary. Air conditioning was broken one night, and instead the heat came on and got all the way up to 80 degrees, but was fixed by morning. Had several meals that were good. Beach was well kept.
July 28, 2014
Rated 5.0 out of 5.0 by carlnval Great vacation spot
Overall a great experience. Great views and room. Only negative was beach full of goose poop - hotel really needs to employ someone to groom the beach each morning as other high quality resorts do.
July 26, 2014
Rated 5.0 out of 5.0 by Jimmyjam1138 Great Place to Have a Business Meeting
The West Bay Beach Resort was great! I enjoyed the beautiful view of the beach, the food and the great staff. I can't wait to visit the resort again!
July 24, 2014
Rated 5.0 out of 5.0 by JoeMq Maintenance guy
A maintenance guy came to our room and asked if he could caulk the toilet from a service ticket from a week ago. We told him it was ok and he told the desk that we accommodated him so that he wouldn't have to come back the next day so we received a credit on our dinner bill that evening. That was a very nice surprise for the maintenance guy to do that for us. We really appreciated it as well as enjoyed our dinner and drinks that night in the restaurant/bar.
July 18, 2014
Rated 5.0 out of 5.0 by lordcrinkle Great two night stay on a roadtrip
We were on a roadtrip around Michigan and we stayed here as our base in the Traverse City area.
The hotel has a good location - there is a beach, but you can walk into downtown. Although it is sandwiched between highway 31 and the lake the traffic was not a concern.
We were there during Cherry Festival and you really couldn't park any closer than the hotel anyway, so it was nice to walk into town for that.
We made use of the outdoor pool, and there was an activity room with an air hockey.
We had a family room that had two bunks for the kids and that was a big hit.
July 17, 2014
Rated 5.0 out of 5.0 by Phil.C Great staff. Very thoughtful !!!
Had a great 3 night stay !!! Went to T.C. For anniversary weekend . When staff (Erin) helped us check in, she found out it was our anniversary. She and staff brouigt us up a gift bag and card. Very thoughtful.
Very clean , comfortable room. Great views of the Traverse bay. Restaurant/bistro was great. Bar/deck was awesome. Great bartenders. VERY HAPPY.
July 16, 2014
Rated 1.0 out of 5.0 by Tntraveler60 Huge disappointment; poor value
This is a party hotel; not for families. With the exception of the breakfast buffet, every eating space was geared toward the bar, partying, and the entertainment of the obnoxious wait staff. I mean, we'll drink on occasion, but this hotel was party central for a bunch of drunks, in the public spaces and in the rooms. Housekeeping didn't clean our room until early evening so we came in and out to a dirty room every day. The staff was unfriendly. The man making delicious omelets at the breakfast buffet was really the only nice staff member we encountered, and at the end of our stay, management had stopped him from making omelets! We travel quite a bit, and this hotel is by far the worst value for the money we have ever encountered.
July 16, 2014