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Rated 4.1 out of 5 by 130 reviewers.
Rated 4.0 out of 5.0 by Front Desk Staff is Fabulous! Every time I check in they are so friendly! Recently I locked my keys in my car and they were so helpful. They sent me down to the day club and Caitlin was the best restaurant. October 7, 2014
Rated 5.0 out of 5.0 by Great Location Beautiful view of West Grand Traverse Bay. Easy to walk to town, or along the waterfront. Only complaint, is that only one elevator seemed to be working, and it was very slow..... Otherwise I hope we will be visiting again. October 7, 2014
Rated 4.0 out of 5.0 by Great Location This was a weekday, one night visit while traveling on vacation. Great waterfront location. Our room was recently renovated, very comfortable. October 6, 2014
Rated 5.0 out of 5.0 by Great place for a little "get away" We decided last minute to take a little vacation for ourselves. We stumbled onto this resort by pure luck and was happy to hear that they had just a couple of rooms left. We were pleasantly surprised at the atmosphere and friendliness of the staff. The concierge helped us to find some great local places to eat and some fun activities to do. When we weren't running and playing, the resort offered some great music, a comfortable bar, and a nice clean little beach to relax at. Overall, great place to stay. October 5, 2014
Rated 5.0 out of 5.0 by Great Location WE spent a week in Traverse City for fun and this hotel was the perfect location. 5 min.walking distance to downtown and close to all the local attractions. The only problem they have that can't be changed is when exiting the hotel to the street, it is very busy and can take a bit of time to get out. The city needs to adjust the timing of the 2 lights on either side of the exit. Other than that it's right on the water and the rooms are quiet and updated. October 5, 2014
Rated 3.0 out of 5.0 by Holiday Inn Resort West Bay Beach Location and beach are fabulous. Hotel is showing it's age. Needs updating. October 5, 2014
Rated 5.0 out of 5.0 by Dog Friendly! It was nice to have a nice room with a view of the bay and have our dogs stay with us. There were a lot of people there with dogs. October 2, 2014
Rated 5.0 out of 5.0 by nice hotel to stay Great location to the downtown area, clean lobby and guest room. Enjoyed the variety of restaurants and menu selections. I really like the outside area to sit and lounge. September 23, 2014
Rated 5.0 out of 5.0 by Excellent Staff Our soccer team stayed here for the TBays soccer tourney. The staff was very accommodating. Special thanks goes to Michael from the kitchen staff and Zach from the setup staff. They helped us quickly set up a room for our team craft and meal. They went above and beyond!!! The location was perfect - close to downtown and not far from the fields. September 22, 2014
Rated 3.0 out of 5.0 by Great service staff The staff here are wonderful. However, the cleanliness of the room is much to be desired. If you have a pet, know you will be in a "pet room" - certainly not as spiffy as other rooms. Feels like if you are a pet parent, you don't matter as much. September 22, 2014
Rated 5.0 out of 5.0 by Housekeeping I left my earrings in bathroom and Sandy had them sent to me within days of our stay! Much appreciated. (Thought room was too expensive, especially because we were there for a wedding and thought we should have gotten a price break,but all service people we encountered throughout our stay were excellent) September 19, 2014
Rated 3.0 out of 5.0 by vacation Location very convenient to downtown area. Great location as far as being right on beach. Wait staff not trained well or inexperienced. Room cleanliness great. Common areas needs improvement with cleanliness. Carpeting worn out in lobby. Buffet ok but charges for extras like toast to go with your eggs on the buffet. Drinks extra. Menu items high priced if ordering off menu. Don't know if I would stay again based on wait staff. Front desk does not seem to be real concerned with any problems. September 17, 2014
Rated 5.0 out of 5.0 by Very Clean rooms My room was very clean and the bed was comfortable. The food was excellent. Highly recommend staying here. September 16, 2014
Rated 5.0 out of 5.0 by convenience we love staying here because we have everything we need right here at the hotel. It is a walking distance to downtown, and also right on the beach. The beach by the patio needs to be spruced up. The grassy area could use a couple of tables, lounge chairs during the day. You need recycle bins for papers and plastic September 16, 2014
Rated 4.0 out of 5.0 by Great Deck Area with Entertainment Beautiful View. Large Deck with great entertainment. Right on the Water. September 16, 2014
Rated 5.0 out of 5.0 by Great Traverse City Hotel Staff was excellent from check in to bar service. Rooms were updated and clean. Loved the outdoor bar on the waterfront. Walking distance to downtown Traverse City made it convenient to shop and eat in downtown Traverse City. September 14, 2014
Rated 4.0 out of 5.0 by Great Location/Nice Room This is an older hotel, but has been well maintained. Room I had was nicely decorated and comfortable, but like many older hotels was not as soundproof as many newer buildings. Location was great--right on the beach, and very near a great downtown area. I was here on business...wish I could have stayed longer. September 13, 2014
Rated 5.0 out of 5.0 by Great location, friendly, helpful staff The location on the beach and walking distance to downtown September 9, 2014
Rated 4.0 out of 5.0 by Wonderful staff The staff is first rate. Very nice and ready to assist at any time. I had an issue with my television and within 20 minutes a staff member had the issue fixed. September 8, 2014
Rated 5.0 out of 5.0 by Dog Friendly This is one of very few dog friendly resorts in the area. We especially enjoy staying here for that reason. September 8, 2014
Rated 5.0 out of 5.0 by Awesome Stay Terrific hotel right on Lake Michigan. Great staff, great hotel, great restaurant and food. Awesome live band!! A fun hotel!! September 7, 2014
Rated 4.0 out of 5.0 by At the lake. Nice small beach in front of the hotel. We can go to downtown by foot. September 5, 2014
Rated 3.0 out of 5.0 by Great location but hotel seems dirty. Dirty carpets, stale smoke smell in guest rooms and hallways, trash left to sit in the hall for 2 days, Mattress felt old and tired. Carpet in the elevator was really dirty and a bad first impression. September 5, 2014
Rated 4.0 out of 5.0 by Great Location! Perfect location right by downtown. Only hotel near downtown on the beach! Had an outdoor and indoor pool along with beach. Outdoor nightclub was fun! September 4, 2014
Rated 3.0 out of 5.0 by Dog freindly and great location Overall great location. It was the sound quality of the rooms and we had a barking dog next door that barked at night. We didn't sleep good for that night as a result. September 4, 2014
Rated 3.0 out of 5.0 bed wasnt made you should never call the front desk and ask to have the maid come back and make your beds at 7 pm in the evening . September 3, 2014
Rated 4.0 out of 5.0 by West Bay Beach Hotel/Resort We spent our 21st wedding anniversary in Traverse City. We found the hotel to be an excellent location for renting boats, sailing, visiting the many wineries which are excellent. We Kayaked on the upper Platte River which was excellent, took Hwy 22 for the scenic tour. Sleeping Bear Dunes drive is a must see. The Red Ginger Restaurant was our favorite, with many other super choices. We fell in love with the area. A must do vacation! September 2, 2014
Rated 5.0 out of 5.0 by Blue water, excellent music, cold refreshments! We stayed here on Tues. night, enjoyed the great band, and refreshments on the deck. Nice views of the water from our room. Checked out and returned later and checked back in. Traverse City is a great little city for food, beer and just enjoying up north Michigan. August 31, 2014
Rated 5.0 out of 5.0 by Nice room and great view We had a great time. The hotel was great. Lot of things to do. The beach was great. We had the best view from our window. The staff was very friendly and helpful. The next time we com to Traverse City, we will stay with you. August 30, 2014
Rated 3.0 out of 5.0 by Average Accommodations and Great Location Great location right on the bay. Front desk service was good. Food and drinks were overpriced and underwhelming. Waiter sneezed all night long...gross. Cobwebs seen in some doorways. Avoid the breakfast buffet at all costs...$13 per and incredibly lousy! August 29, 2014
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We are excited to announce that this property completed an extensive renovation on 11/06/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.