Rated 4.3 out of 5 by 503
Rated 2.0 out of 5.0 by Daniel5305 Severely Underwhelming
I booked this room for a romantic getaway with my wife for our first year anniversary, solely because of the beach location. Unbeknownst to me, the beach was closed because of an apparent contamination issue, but hotel management did not find that information important enough to inform guests. Only after we had checked in did we find out (by reading the signs, still weren't informed by staff) that the beach was closed.
The room was small, didn't have a microwave, and appeared quite dated. Additionally, the wifi was about as useful as dial-up in Antarctica. The quality of the actual stay was less than one would expect from a local budget motel, and the price would be about half.
The restaurant food was okay, but service left a lot to be desired.
The pool and hot tub were nice, and the outdoor lounging area by the pool was enjoyable. Beyond that, a very disappointing and expensive stay!!
When these issues were brought up to customer service, the answer was "we're sorry; please try us again" with no attempt to make it right. I will be back to Traverse City, but absolutely not to this "resort."
June 27, 2016
Rated 4.0 out of 5.0 by Mulberries Nice location on the water
This hotel is centrally located in Traverse City, and it's also right on the water. It's a great location, and there are lots of things to do close by. The rooms are comfortable. During our stay, the housekeeping on the weekend was rather spotty, but the rest of the time it was good. This is a nice resort in a beautiful area.
June 19, 2016
Rated 5.0 out of 5.0 by NoFish5 Great valie
With the updates to this hotel is sure has stepped it up now it is also a holiday resort location
June 17, 2016