Rated 4.3 out of 5 by 179
Rated 2.0 out of 5.0 by Disappointed91 What's That Smell?
The first room smelled like the toilet overflowed and then mopped the floor with the water. I was upgraded to a suite, which was the appropriate action (kudos to the staff), but then the suite wasn't cleaned for two days, and when it was, it was done poorly. Clearly there is an issue with the cleaning staff. Unless this is the cheapest option, I would look elsewhere when staying in Wilmington.
June 22, 2014
Rated 5.0 out of 5.0 by ahite12 Air Conditioner noisy
The air conditioner fan would go on and off to maintain the temperature. If the fan would stay on all of the time the noise would be more constant and sleeping would be better.
June 20, 2014
Rated 4.0 out of 5.0 by Pagerbear Good value for the location and season
For the price point, I found the accommodations comfortable, quiet, well appointed, and a good value. Families on vacation would find it especially convenient, as it is just a few minutes drive to the beaches, but also close to lots of shopping and dining. I-40 and numerous regional tourist attractions are also quite convenient. The staff were always friendly and cheerful.
June 20, 2014
Rated 4.0 out of 5.0 by Chirpsos2 Nice Place
The property is nice but House Keeping is slow to get rooms cleaned. I returned to my room at 4:30 PM and it had not been cleaned yet. They also kept shorting me towels as they had run out.
June 17, 2014
Rated 5.0 out of 5.0 by cochblackie Awesome stay
My husband and I were in Wilmington checking out various wedding venues. The staff, cleanliness and comfort of the room were awesome. The food was delicious. We would definitely stay here again when visiting Wilmington which we hope will be often.
June 16, 2014
Rated 5.0 out of 5.0 by ump1 Hotel welcome you like family
Nice alert friendly people at hotel. They greet you all day and night. They remember you and call you by name throughout your stay. I make it a point to tell people how great they treat me while staying at my Home away from HOME!
June 16, 2014
Rated 5.0 out of 5.0 by DrivefromoneHItothenext Great Room, Service, B-Fast and Location
Spent (4) nights in one of the suites with the entire family.
The location is less than 10 minutes to the public parking at Wrightsville Beach.
The room was perfect fit for us as we bring too many bags for our vacations and electronics. It is easy to relax in one room while the kids watch TV in the other or vice versa.
Breakfast was excellent. We went down after 9:30 each morning and plenty of food was still prepared, save 1 morning when I missed out on the cinnamon rolls. Pancakes were very good.
Front desk staff was very helpful, especially at check in.
June 16, 2014
Rated 5.0 out of 5.0 by riah333 Great Location
Super friendly staff. Everything we needed was just around the corner.
June 12, 2014
Rated 5.0 out of 5.0 by Hustonian Clean, Friendly
A nice hotel wtih clean areas and rooms. We enjoyed our breakfast and were able to sleep relatively well. The hotel is not too hard to find (I followed their directions on the website). The downtown area is not too far away and was able to quickly find my way around without need of GPS. Overall enjoyed the stay.
June 10, 2014
Rated 5.0 out of 5.0 by UtahTraveler Great Stay
Great front desk employees. Very friendly and helpful with questions about local attractions and dining. Entire property was clean and modern. Staff was extremely helpful and positive, even on a really busy weekend. Bed was VERY firm, my wife loved it. I like a softer mattress, but we both slept great. Very quiet, didn't hear a sound while in our room. Convenient to the beach (10 minutes away), but without the bigger price tag.
June 9, 2014
Rated 5.0 out of 5.0 by Tomlongbeach Excellent Choice for UNC Wilmington
Could use a wafflemaker! Otherwise, hotel was an excellent choice !
June 9, 2014
Rated 5.0 out of 5.0 by A Boyd Great Stay in Wilmington. Best free breakfast EVER
This is great hotel in a great spot for the price. The free breakfast is truly over the top. Highly recommend this hotel. 4 -5 miles to Wrightsville Beach
June 7, 2014
Rated 3.0 out of 5.0 by ssully Not up to Holiday Inn Express Standards
Having stayed in several other HIExpress hotels, we found this particular one to be older, less clean, and less friendly.
June 6, 2014
Rated 3.0 out of 5.0 by Garcia family decent stay
The hotel is nice, the front desk and management staff can be unpleasant. The cleaning staff also the same way. Breakfast I expected to be more options. Small outdoor pool. Location was great as it was right behind Wal-Mart if you need anything, you can walk over. Other shops are in walking distance.The beaches are 10 to 15 minutes away.
June 3, 2014
Rated 3.0 out of 5.0 by MP01 Vacation
Our stay was comfortable - if we travel to this area again, we will most likely stay at a Holiday Inn.
June 2, 2014
Rated 3.0 out of 5.0 by Mini parham Honeymoon
Dirty sock behind curtain and flatware was dirt seemed to have coffee or some residue on it. Breakfast was all microwaved in a closet across from dining area
May 28, 2014
Rated 5.0 out of 5.0 by CJSS Great experience
Love the hotel and location. We have made reservations already to return in July.
May 26, 2014
Rated 5.0 out of 5.0 by Postal guest Postal guest
Very nice, fluffy andcomfortable bed. My room was clean . The hotel look very good, I stay here every visit if a room is available.
May 26, 2014
Rated 3.0 out of 5.0 by DugY Good Location
Overall Good, 10-15 minutes from beach. One thing I was very disappointed in regarding Customer Service. I stayed at this location for one week on business. After leaving the hotel on the last day I remained in Wilmington till that evening. I forgot a personnel item that I brought from home and realized that I left in the room when I got home unpacking. I would have thought that the hotel would have called me or emailed (info on registration) me as soon as the cleaning person found it so I could have returned to pick it up before I left the area or have them ship it to me. They have not contacted me as of today.
May 26, 2014
Rated 5.0 out of 5.0 by Motherinlaw517 Above and beyond!
Staff and management were very helpful as we prepared for our daughter's wedding weekend on the same weekend as a major city wide soccer tournament. Changes in numbers of rooms and people that would stay in said rooms was nerve wracking to me yet met with ease and gracious support by everyone at this location that I worked with. Our friends and family were comfortable and well taken care of! I will recommend this location in the future.
May 23, 2014
Rated 2.0 out of 5.0 by lizJUSA2 expected more for the price
We had a soccer tournament and so they should've been more prepare for a BIG crowd.The bathroom of the room I stayed in it was not clean very good, there were hairs in the corners of the tub and the toilet, and dry drops of you know what around the toilet too.And the free breakfast it was OK but not enough! Even the staff who was taking care of it would come frustrated because we would ask for more food .just imagine a lot of hungry soccer player kids.Just saying if they knew it was going to be a busy weekend be more prepare!It should be worth all the money investing on a hotel which is not cheap.
May 21, 2014
Rated 1.0 out of 5.0 by SoccerDad14 Room Not Totally Cleaned and no Manager Response
Our soccer team was using this hotel for a weekend tournament. We checked in on Friday and noticed there were 2 dirty/used wash clothes in the bathroom, used soap in the sink and shower, used shampoo in the shower, and newspapers left in the room on the floor. I went to tell the front desk, they said they were totally booked and could not move us. They also said the cleaning staff had left so no one could come clean it. They wrote a note and took my information and said they would pass it onto the manager that I should come down and check with the manager in the morning. I came down around 9am and the manager wasn't in yet. They said they would have the cleaning staff take care of the room and offered to move us to a new room. Since it would be cleaned I said I would check later with the manager We had a game and came back around 2pm, the manager had been in but had left for the day. No contact or response from the manager. I left another note with my cell phone information. The lady at the desk at that time offered to lower our rate for the 2nd night. It has been several days since our stay and still no contact from the manager. I will recommend to our soccer team and soccer club not to stay at that hotel in the future.
May 21, 2014
Rated 5.0 out of 5.0 by Jeff6514 Overall Experience
This was a very nice place to stay and the customer service was excellent.
May 19, 2014
Rated 2.0 out of 5.0 by bibbizott house cleaning
After a day of graduation and fun, I was disappointed to come back at 6pm to an unmade room. As a platinum card holder, I have come to expect more from the Holiday Inn chain
May 14, 2014
Rated 5.0 out of 5.0 by PaulaTN Comfortable bed, fabulous service, friendly staff & great price
We really enjoyed our stay. The staff was very friendly, the beds were comfortable, our room was clean, the location was great - close to popular places and we felt safe, and the price was more than reasonable.
We will definitely stay again & would highly recommend to others.
May 13, 2014
Rated 5.0 out of 5.0 by Dennis12 Home Away From Home
This place is amazing. We have stayed here several times. Each time the staff goes out of their way to make us feel welcome and at home. Everyone is warm and welcoming.
Rooms are clean and nice. Beds are cozy. Breakfast is plentiful, healthy (if you so choose) coffee is great. The breakfast room has a big screen TV with the news on so you can catch the news as you eat. Plenty of seating.
I have become a HIE fan as a result of these guys.
In Wilmington, especially at the University, this is the place to stay!
May 12, 2014
Rated 5.0 out of 5.0 by Hankonthego Always a great stay
You folks really know how to treat your guest! Have never been unhappy with a stay here, and this time I even drove out of my way to stay there. Thanks for the upgrade, great service and friendly faces.
May 10, 2014
Rated 5.0 out of 5.0 by TVGuy Relaxing stay
Everything you need for a quality stay. This was my first time at this hotel. Beware that the elevators are at the junction of the two buildings and not near the front desk.
May 10, 2014
Rated 4.0 out of 5.0 by Traveler6982 Comfortable, clean, and friendly breakfast. Wired internet not in some rooms.
I have stayed here many times and generally had very good experiences. Breakfast is good, and Ronda is always pleasant at breakfast and sets up most days. Overall I am very satisfied.
Wireless works in most areas, but some rooms don't have working wired internet port and wireless reliability varies depending on where you are in the room. Wired internet is important to me, so I have gotten my room moved before to get a working port. I understand it can be very hard to fix depending on what's causing the problem. One example - I have been placed in room 517 months after reporting the room's wired internet broken the first time, and the internet port remains broken on a recent subsequent stay. Reliable internet is a key part of my hotel choices as I continue work in the evenings. I have always been able to get a reliable internet connection at this hotel, but not always in the first room I was assigned. A relatively minor inconvenience but otherwise my stays here have been very good.
May 4, 2014
Rated 5.0 out of 5.0 by NC Girl Great staff
The staff focused on being courteous and respectful to from the front desk to housekeeping.
May 3, 2014