Rated 4,3 out of 5 by 199
Rated 1,0 out of 5,0 by illcommunicator Rough night at hotel indigo
When I arrived, I pulled into the parking lot with a u--haul trailer in tow (moving). After navigating around the back of the hotel, I found the exits purposefully blocked by hotel shuttle vans. I guess it was a security measure as its not the best part of town. Due to the layout of the parking lot, I was unable to turn around and could not back the trailer up 250 yards around corners to go back the way I came. The entrance did not publish that the lot exits would be blocked. I went inside and informed the desk clerk of the issue. She couldn't have been less interested in helping me and said I'd have to wait it out until a shuttle driver returned. I waited by the vehicle for 10 to 15 minutes and someone came and moved the van. It was 1:30 am. I parked in a side lot not owned by the hotel.
In the morning, the shower did not produce hot water although hot water came from the sink. I was on a tight schedule so I was forced to take an ice cold shower. Upon checkout I informed the desk attendant that the shower in the room was not functioning properly. Again, "sorry, here's your receipt". No offer of breakfast, room reduction, or points, or anything to make a good faith effort. They were perfectly happy to take my money as though I had received full value of the stay. Upon inspection of my bill there was a $6 charge for parking. I had to turn around and wait to have that removed.
I'm a platinum member and can't remember a time I had such an overall bad experience. It's truly disappointing that the parking, shower, erroneous billing, and inattentive staff were able to make this a lousy stay because it is an otherwise nice looking hotel
18. Juli 2014
Rated 4,0 out of 5,0 by cir55 overall review
First time at this hotel. Sorry I only got to stay one night thought it was a really good place.
14. Juli 2014
Rated 5,0 out of 5,0 by ZDaniels Great 1st stay for business
I have never stayed at a Hotel Indigo. Staff was friendly by telling me about the hotel. A front desk staff member even told me a great place to get some dinner around the area.
All around a great stay and will stay at other HI in the future!
14. Juli 2014