Rated 4,1 out of 5 by 156
Rated 4,0 out of 5,0 by microwave joe Great hotel, staff need some help.
I know that I came on a bad knight. The NY Giants training camp opened in Albany the next day. I knew the room would be expensive, and all the other hotels in the area were booked. I made the reservation using the IHG rewards app on my phone. I later checked another site, and found the same hotel cheaper. When I asked them at the front desk about it, I was told "there is nothing we can do for you, we don't price match third party sites." I have never been told that at a hotel. Especially an IHG hotel. The room was great though. Very clean, and the bed was comfortable. Bathroom was very clean, and well stoked for my needs. I really like the fact that there is a Keurig coffee maker in the room. The breakfast area was very interesting, great coffee there too. Although, during my stay, there was one girl running the whole breakfast area. I mentioned that she needed some help. She stated that she was supposed to have it. Poor girl ran around like a chicken with no head. She did a great job by herself. Overall, this is a great hotel, and I would still recommend it, but I hope by my next visit, the staff is better trained on how to help a guest.
24. Juli 2014
Rated 4,0 out of 5,0 by tinca Ok - but not exciting
The bathroom shower floor was stained, the old air conditioner under the window was loud.
The housekeeper knocked ont he door once and before I could respond or get to the door, she had already come in the room.........before 9:00 AM.
22. Juli 2014
Rated 4,0 out of 5,0 by BillRCN RCN
IHG's marketing calls Hotel Indigo "boutique", so it's going to be different. Wood floor, throw rugs, wooden blinds instead of curtains, etc. And yes, the blinds do not darken the room as much as curtains. I spend about 130 nights a year in hotels, so for my first time at an Indigo it was a nice change-of-pace from the sterile Hampton Inn/Holiday Inn Xpresses. Close to the airport, clean, good internet, and the staff was great. Nearby food is limited; have to drive a few miles. If you don't have a car, it's take-out/delivery from a few local choices or the hotel restaurant. Of course the restaurant is going to be pricy. Can't vouch for the restaurant quality as I rarely if ever eat hotel food.
19. Juli 2014