Rated 3,0 out of 5,0 by Pam2041 Standard rooms too small for comfort - go for the King
On checking in for a three night stay was not welcomed as a Priority Rewards Member. So no "upgrade" as mentioned in the Priority Rewards statement.The "standard" room I was allocated was hot, small and funky - both in a good and bad way! There is no suitcase stretcher in the room as there is no room for a suitcase.Yes I love the design elements, but where is the comfort and liveability in this space.If the bed was much smaller and an addition of some comfortable seating, this would have been a more intelligent way of creating what is, a single occupancy, overnight only space,but the tariff I paid was signficant.As well,the overall comfort of a room should be checked before a guest takes occupancy.This room was very hot and the airconditioning could not be turned to cool.The view outside included an exhaust pipe which emitted a foul odour.I was moved to another room which was cooler,but still a "standard" room, as per the space limitations indicated above.In the morning I enquired about the priority rewards scheme as I was new to it and told that there was no guarantee of an upgrade(despite the contrary to statements from the Rewards HQ).However a King room was available and I transferred to this room.What a difference.I can only assume that the generous comments about Hotel Indigo are from guests staying in these rooms, which deserve praise.The dimensions work, albeit that I was on the 1st floor facing the square (which was lovely, a welcome relief from pipes and grime)but noise was an issue - but not particularly bothered about it.Had I not asked about the Rewards scheme, I believe I might have spent the three nights incarcerated in the "standard" but inadequate room. Kudos to the lovely lady coming around of a night with a chocolate, to the fantastic design elements in the King room - fantastic.I was very comfortable.But management should focus on the critique here regarding the standard rooms not the kudos for the King rooms.
10. Mai 2013
Rated 4,0 out of 5,0 by Mcrawl Weekend break
Breakfast was lovely. The hotel was a really nice surprise, much nicer than other options that are only a little bit cheaper in the area. Would have liked some biscuits with tea and coffee but that's just being fussy...
10. Mai 2013
Rated 5,0 out of 5,0 by MisterBob My Place of Choice
The Hotel Indigo Paddington is my first choice when staying in the area. Location is great and convenient being near Paddington station.
The hotel atmosphere is refreshing and provides a homey feeling which is strengthened by the friendly and knowledgeable staff who go out of their way to make you feel comfortable and cared for.
9. Mai 2013
Rated 4,0 out of 5,0 by Dave1955 COMFORT
Visited hotel for 4th time and was the first time for 2 years
Welcomed as a platinium card holder and King Size Room was avalaible
Comfort is understated forgot how high beds in INDIGO Hotels are
Was ideal location for travelling to a concert at Royal Albert Hall
breakfast excellent hot and served rather than usual buffet
Hope to be back again when we are in London alot depends on what we doing and location but always use IHG hotels where possible when staying in London
1. Mai 2013
Rated 2,0 out of 5,0 by Girlwithcurl1 Good but expected more
The hotel looked nice and the location close to Paddington Station which was perfect but the staff left something to be desired and comfort was lacking. Also the shower was COLD! As far as the staff ... For example, at breakfast we endured the kitchen staff shouting at one another for over 10 minutes while eating average and overpriced food. And the front desk staff were aloof and unfriendly. Very disappointing after reading other reviews. Other con: street side rooms are subject to street noise and when the bars let out it can get loud. Would have been nice if the hotel staff discouraged people from hanging out on the sidewalk under our window. Bathroom had hair on the floor upon checkin. Plus: free water and wine in the room. Com: Bed frames felt through the mattress. Overall, looks pretty but looks are deceiving, this was overpriced, expensive, unhelpful and snooty staff, expensive food, bad waitstaff, uncomfortable beds, cold shower, loud street noise, free very small bottle of wine and water. We are priority members and have stayed in other Crowne locations in London, Florida, California, and San Juan Puerto Rico, but this does not stack up and we were not recognized as members. Go to the Crown in South Kensington instead.
17. April 2013
Rated 4,0 out of 5,0 by hadas Lovely hotel
very lovely hotel, great pluses are: comfortable bed, rain shower, free soft drinks in the mini fride (re stocked every day), gym and locatio.
11. April 2013
Rated 5,0 out of 5,0 by KD0507 great place
i have stayed here several times now. its a great hotel in a great location, the staff are allways helpful and they have genuine smiles.
everything in the room worked including the internet without any probelms or issues. i will be staying there again soon i hope.
17. März 2013
Rated 5,0 out of 5,0 by WollyAdelged Service in the hotel was exceptional! Restaurant not so much!
We had a wonderful experience in London, and the hotel Indigo made it possible! The staff was exceptional, their customer service was Disney quality!
The location is perfect, right next to Paddington station for quick transfer to Heathrow via Heathrow express, Underground access, and bus stop. I highly recommend the underground day pass for zones 1 and 2. They are about 8 pounds each and good for the tube and the busses. Take bus 23 into the city and most of the tourist areas. The bus system is confusing at first, but with very little experience it's rewarding. If you get totally confused go underground, easier to understand but the view is not as nice LOL. One can also take the tube to and from the airport but we didn't try it.
The exception at the Indigo was in the restaurant where we went one morning for tea (Feb 23 about 11am). I had wanted to order a tea service that I saw on the dinner menu and asked the young person who was female, blonde, thin and cheeky. I asked to see a dinner menu to order it and she abruptly informed me the the lunch menu was what was in effect. She gave a lunch menu and while doing so said that I will have to tell her what I wanted! I told her to just bring us 2 coffees please, while trying very had to assuage her feelings that we were pleasant people. We sat down to drink our coffee and the person NEVER came back to check on us after delivering the coffee. After sitting there for 30 minutes I motioned for the young lady to please come back and she responded with a nod. 15 more minutes went by with no assistance. We finally just got up to leave and one of the male waiters asked us if we were ok. I said not really and asked what was wrong. He said I'm sorry and went to get a check so that we would be sure and pay for that inferior service. After reviewing the bill later I learned that a gratuity was attached automatically to my bill (insult to injury). Needless to say we did not return to the restaurant the rest of the stay.
2. März 2013