Rated 4,7 out of 5 by 451
Rated 5,0 out of 5,0 by Mamma Mia Happy stay
Our daughter and son-in-law booked long weekend for us as a thank you for their recent wedding. They came too ! Really happy with almost all aspects, the staff very friendly
28. August 2014
Rated 5,0 out of 5,0 by Davidb77 Great service
Smart modern hotel, very friendly and attentive staff. Room was great. Well situated in centre of Newcastle. Food good if slightly restricted choice. Not cheap but reasonably good value for money.
25. August 2014
Rated 4,0 out of 5,0 by Ships Doctor Excellent room. Service could be improved.
On arrival staff struggled to find my booking. Had to get my IPad out to show them that I had written confirmation.
Room was very nice. Comfortable bed. Big shower. Good toiletries.
The bar was full on Friday and we were therefore unable to have drink before dinner.
Food in restaurant was good for dinner.
After dinner struggled again to get seat for drink. Waited considerable period of time to get served and then to receive drinks. Charged service charge for poor service. I don't drink and thought £6 was expensive for non alcoholic cocktail. Went to Jamies Italian and paid half that for similar and nicer cocktail on next night.
Breakfast on Sunday was poorer quality and service was not so good either. No pancakes or porridge available only limited selection from near empty buffet. We paid more for our room on Saturday than Friday by nearly £40 and felt that we had a slightly raw deal as a result.
20. August 2014