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Rated 4,2 out of 5 by 193 reviewers.
Rated 4,0 out of 5,0 by Love coming back here This is my go to hotel whenever I come to Ottawa. The staff are very friendly, which reflects well on the rest of the hotel. Sean at the front desk, in particular, is very good at client service and satisfaction. The first room I had I had problems with the thermostat and I had called to get some help. The lady that came couldn't fix it so I just left it for the night because I was exhausted. The next day, they moved me to another room and everything was taken care of. I still couldn't figure out the thermostat but luckily I could have it cool during the night and it wasn't too disruptive. The only minor complaint, which I have experienced a few times is that the staff do not always replenish the toiletries in the bathroom. Again, minor, but I don't think I should have to call to ask for additional shampoo or conditioner if there is none there. The hotel is clean, staff are friendly, there is a great gym, and it's central to downtown Ottawa. It's my home away from home! 17. August 2014
Rated 5,0 out of 5,0 by Quality stay Clean and comfortable. Excellent location downtown. Looked newly decorated. Large TV, great coffee maker. 17. August 2014
Rated 5,0 out of 5,0 by love this hotel Favorite hotel in all if ontario Staff great Great location. 16. August 2014
Rated 4,0 out of 5,0 by Central and Comfortable This was our 3rd visit to Indigo. We stayed here on our wedding night a few years ago (lovely), again for our anniversary this year and, because there were some issues with that stay, they gave us a complimentary night. As a hotel, it's in a great location (although downtown Ottawa is unfortunately a little lame) and allows for lots of interesting walking. I would recommend sticking to the basic stay instead of the specials, however. As parents, who rarely get a break, we ordered the "New Parent Escape" for our anniversary which boasted "an evening treat carefully prepared by our chef, a movie, breakfast in bed..." among a couple of other things. Sounds awesome, right? The way it was written sounded like it was something made by the chef, gooey chocolate mini cake or something sinful. Instead it was a bag of chips (expensive ones but still chips), a chocolate bar, nuts and drinks, which are all totally fine, the description just seemed slightly misleading and we would normally bring this kind of stuff with us anyway. The room that we were in (which was the most expensive room but I really wanted us to have a treat) was an adjoining room and, unfortunately, there was a screaming infant in the room right next to us, and because it was adjoining, we could hear everything, even the poor parents soothing them. Perhaps we should have complained at the front desk at the time, but it was 2 am, we were both beat and didn't want to have to re-pack everything for a few more hours' sleep. There was no menu for the breakfast and when I called down in the morning to figure out how to order breakfast, they recommended I come down and order it in the restaurant... which isn't breakfast in bed. They cleared it up when I complained and brought up breakfast, which was good. This past stay was great though- we slept like the dead- the room was comfortable, clean and well organized. I'd just stick to the rooms in future, instead of the specials. 13. August 2014
Rated 5,0 out of 5,0 by Wonderful place to stay Very much enjoyed the hotel. Very comfortable and excellent friendly, helpful staff. Location was superb as we could walk to museums and other Ottawa places/sites of interest and were also close to many restaurants. Highly recommend the hotel. 13. August 2014
Rated 4,0 out of 5,0 by GreatStaff horrible parking garage The Hotel and its Staff are excellent. The location is perfect for business or leisure. The parking garage, after you finally find it, is not a pleasant experience. Also getting from the garage to the Hotel is not easy either especially with luggage and the escalator not working. They need a better system for identifying hotel guests' cars instead of getting a ticket from the front desk and having to go back to your car and putting it on the windshield. 12. August 2014
Rated 4,0 out of 5,0 by great service friendly, helpful staff. great location - quick walk to Byward Market, Parliament Hill, National Art Gallery and lots of other things to do in Ottawa. 11. August 2014
Rated 4,0 out of 5,0 by Good Hotel Good Hotel, Overall experience was great. Room was comfortable and the bed was comfortable. Location of hotel was excellent for activities in downtown Ottawa. Staff were extremely helpful and accommodating. 10. August 2014
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